Denise and Lewis were both brilliant from start to finish. There were a few bumps along the way, but they kept everything moving and pushed things over the line when it mattered. Communication w... See more
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Review summary
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Ben Collins was incredible to work with when he sold me my life insurance policy. From the very first conversation, he made everything clear and easy to understand. He took the time to explain all my... See more
Virren Parmar is excellent! I contacted about 9 months ago and there was no annoying, constant sales calls, just clear communication and someone who is clearly incredible at their job. Ive now come ba... See more
Company details
Written by the company
We are here to guide you through the whole process, whether this is your mortgage or updating your protection for your business or loved ones. Here at First Thought Financial, we make the whole process simple and straightforward and by getting to know you we can really understand your individual situation to find you the most suitable solution. We can also help with many ways to protect your family and your standard of living when you need it most. There are various ways in which a family can protect itself, and because of the large range of products available, there is usually an appropriate policy for most circumstances, and most budgets. For a Free initial review or to arrange an appointment with one of our advisers, please call 01923 606 808 or visit www.firstthoughtfinancial.com
Contact info
First Floor, 112–114 High Street, WD3 1AQ, Rickmansworth, United Kingdom
- 01923 606808
- info@firstthoughtfinancial.com
- www.firstthoughtfinancial.com
4.9
Excellent
928 reviews
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Replied to 50% of negative reviews
Typically replies within 1 week
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Ben was thorough ⭐️
Ben was thorough, personable and made what is typically a boring conversation, engaging, and completed in a timely fashion. Immediately recommended Ben to family and friends due to his diligence and service.
Thank you once again for your time
May 26, 2026
Great end to my day
Fantastic customer service from both Jay and Ben today.
Jay was extremely attentive and put me at ease- superb experience overall
Ben- answered all my questions, and clearly very knowledgeable
They are both great assets to the establishment and I hope they get to read this!
May 11, 2026
Cody was extremely helpful and…
Cody was extremely helpful and knowledgeable, made it very easy to choose a product. Very understanding and great listening skills. Thank you!
May 11, 2026
Unprompted review
I’m really happy with my mortgage and I…
I’m really happy with my mortgage and I really appreciate their service very very good l will recommend them to my family and friends
May 8, 2026
Unprompted review
Your advisor Ashley was very helpful
Your advisor Ashley was very helpful, friendly and knowledgeable, he not only found me a more suitable policy but saved me money as well
May 7, 2026
Huge thank you to Navin for his hard…
Huge thank you to Navin for his hard work on getting me and my wife a better and more affordable joint life insurance policy. I took one out with another company and they were charging me through the nose. Navin listened and understood me what we wanted and cut our month paying by a third.
May 6, 2026
Give Ben Collins a pay raise!
It’s not what!, the question it’s who? Made my experience great and the answer is Ben Collins
Excellent, informative and extremely positive with a professional laid back demeanour.
Cool approach strong on punctuality,Ben was patient with me, followed up on my wellbeing as well as the business side of things. He remained consistent for three months, giving the same amount of effort, time and energy,which gave me the sense of security and confidence to go forward and take out a policy
( I’m not a kiss ass! ,
but I feel if he isn’t one already Ben should be considered as a candidate for a supervisor or a higher position)
Thank you, kind regards Damien 
May 1, 2026
Unprompted review
10/10 customer service
10/10 customer service, would highly recommend, very flexible and approachable. Wouldn’t hesitate to recommend.
April 30, 2026
good service
April 23, 2026
Very good communication and…
Very good communication and professional approach and at the same time very nice conversation. I’ve got all information I needed and everything go smoothly and without any complications or stress
April 21, 2026
I spoke with Ashley
I spoke with Ashley, explained everything to me to my understanding, provided me with the best policy. Good working Ashley, keep it up
April 20, 2026
Unprompted review
The company provided options to…
The company provided options to consider.
And were keen to make sure that you understood the different policies and what esch offered.
There was no hard sell, rather a flexible approach.
Professional and clear communication, too..
April 16, 2026
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