New Wave Financial Services  Reviews 

1,166
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expert advice, understanding, and supportive approach, making complex processes feel straightforward. Many highlight the exceptional service, noting that the team goes above and beyond to secure mortgages, even for those with unique or challenging circumstances like self-employment or bad credit. Reviewers frequently commend the quick response times and excellent communication, appreciating that their calls and emails are always answered promptly and professionally. Conversely, a small portion of people felt dissatisfied with the communication, reporting that they were left without updates for extended periods and received incorrect or misleading information. Some customers also noted that their follow-up calls were ignored and responses could be dismissive, leading to frustration and delays.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting excellent support from start to finish,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and excellent... See more

Response time

People report positive experiences with response times, noting that queries are answered quickly and... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting great communication by email and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you to George Sourou for his expert advice, understanding and support when organising our mortgage agreement in principle and proceeding through to application. We are both self-employed and buy... See more

Rated 5 out of 5 stars

New Wave were great from start to finish and managed to source a mortgage with a lender when others could not help. My wife and I have our own businesses but mine is relatively new and therefore most... See more

Rated 5 out of 5 stars

Daniel Cosgrove is a first class mortgage advisor helped us through every aspect of the mortgage. Kept us updated with our application & helped us with all the paperwork & sending back especially with... See more

Company replied

Rated 5 out of 5 stars

After out current mortgage provider refused our remortgage due to my husband only having half of the tax year as self employed we thought we would have to wait another year before our plans for extend... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We are the Mortgage Specialists. We provide our clients access to the whole mortgage market and to exclusive products not available on the High Street. Our friendly advisers have a wealth of experience in securing the best mortgages in the market and are motivated to help you from start to finish. Start your mortgage journey with us today!

We Are The Mortgage Specialists

Written by the company

When you Need a Professional in your Corner
We are focused on helping Self Employed & those with Impaired Credit get mortgages when they were often declined with their banks and other brokers. Our existing team of mortgage experts continues to grow and we have a wealth of experienced friendly advisers helping both employed and self employed people throughout the UK remortgage their home. They review your existing mortgage with the rest of the market often savings you thousands of pounds in the process. If you are looking for a mortgage and would prefer someone else does all the hard work for you whilst saving you money then look no further. We are here to help. Speak to our Mortgage Team Today.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,166)

206 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Newwave were extremely helpful right…

Newwave were extremely helpful right from the beginning. Callum was very knowledgeable and helped every way he could along with Rachel helping through with assistance as well. They were both very easy to talk to and prompt with getting things done. Callum, Rachel and the whole team at Newwave do make the whole process of buying a house a lot more easy and comfortable and I would recommend to everyone to go with them!

October 9, 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi there,

Thank you so much for your wonderful review! We’re delighted to hear that our team could make your home-buying journey easier and more comfortable.

It’s great to know that our knowledge, support, and promptness made a difference. Your recommendation means a lot to us!

Kind regards
Team New Wave

Rated 5 out of 5 stars

Dan and Rachel have been so much help…

Dan and Rachel have been so much help sorting our mortgage out
Many thanks
Liam&Casey

Would highly recommend

October 8, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Liam,

Thank you so much, Liam & Casey! We’re so glad that Dan and Rachel could guide you through every step of your mortgage journey and make the process as smooth and stress-free as possible. It’s wonderful to know you felt supported throughout, and we wish you all the happiness in your new home!

All the best
New Wave Team

Rated 5 out of 5 stars

Debbie and Freya go above and beyond to…

Debbie and Freya go above and beyond to make the process as stress free as possible. Everything is prepared for you prior to being sent to the lender and they deal with the majority of questions themselves with only essential input from the me when they need it.
100% recommended without hesitation. Thanks again

October 7, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Michael,

Thank you so much for your wonderful feedback! We’re thrilled to hear that Debbie and Freya made the process smooth and stress-free for you.

Our goal is always to take as much of the pressure off our clients as possible, so it’s great to know you felt supported every step of the way.

We truly appreciate your recommendation and kind words — it means a lot to the whole team!

All the best
New Wave Team

Rated 5 out of 5 stars

New wave was excellent from start to…

New wave was excellent from start to finish and without Kirsty I don’t think I would have got through this !! She was amazing every single step of the way and reassured me constantly and kept me up to date !! I can’t express my gratitude towards her !! Thank you so so much

October 6, 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Francesca,

Thank you so much for your kind words! We’re thrilled that Kirsty could support and reassure you every step of the way. It’s wonderful to hear that her guidance made such a difference, and your gratitude means the world to us. I will pass on your kind words to Kirsty.

Congratulations, and we’re so happy we could help!

New Wave Team :)

Rated 5 out of 5 stars

Remortgage help

Dylan has been an absolute star from start to finish. Helped at every stage.

Freya has been amazing. Constantly chasing and getting things sorted. Both amazing and have helped.

October 6, 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Charlotte,

Thank you so much for your kind words! We’re thrilled to hear that Dylan and Freya provided such great support throughout the process.

We’ll be sure to pass on your lovely feedback to them — they’ll be delighted to know their efforts made a difference. It’s been a pleasure working with you!

All the best
New Wave Team

Rated 5 out of 5 stars

Great customer service

Great customer service

October 1, 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Michael,

Thank you so much for your kind feedback! We’re really glad to hear you were happy with our customer service — it means a lot to us.

We hope we can assist you again in the future.

Al the best
New Wave Team

Rated 5 out of 5 stars

Debbie & Freya were exceptional

Debbie & Freya were exceptional from the start of this process. Friendly, caring, knowledgeable and incredibly supportive.

They got us the best deal for our new mortgage with ease and kept us informed all the way through the process.

I couldn't recommend them enough and thank you both for your incredible work.

October 4, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Oscar,

Thank you so much for your kind words! We’re delighted that Debbie and Freya could support you every step of the way and make the mortgage process feel easy and stress-free.

It’s wonderful to hear that their care, knowledge, and dedication made such a difference. We’re thrilled you’re happy with your new mortgage and truly appreciate your recommendation!

Kind regards
New Wave Team

Rated 5 out of 5 stars

The team were amazing from start to…

The team were amazing from start to finish. Stressful time and they made it easier, thanks to their help, their commitment to ensure I was taken care of and professionalism throughout. Can't thank them enough

September 26, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Jane,

Thank you so much for your kind words! We’re thrilled that our team could make a stressful time easier and provide the support and professionalism you needed.

It’s wonderful to hear that you felt well taken care of, and your appreciation means a lot to us!

Kind regards
New Wave Team.

Rated 5 out of 5 stars

New Wave were very professional

New Wave were very professional, helpful, polite and they were very fast and efficient in dealing with any issues that came up.
I would definitely recommend them for self employed people trying to get a mortgage.

October 2, 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Paul,

Thank you so much for your kind words! We’re delighted to hear that you had a smooth experience with our team.

Helping self-employed clients secure the right mortgage is something we’re really passionate about, so your feedback means a lot.

Wishing you all the very best in your new chapter!

New Wave Team

Rated 5 out of 5 stars

Excellent service from this team

Excellent service from this team. Thankyou especially to Daniel who explained everything every step of the way. Quick to respond to any queries. Helped me stay calm during a stressful time with all the knowledge that we didn’t have.

September 24, 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Sue,

Thank you so much for your lovely review! We’re really glad Daniel and the team could be there for you and help make things a bit less stressful. It’s great to hear that the support and explanations made a difference along the way.

We’re always here if you need us again!

All the best
New Wave Team

Rated 5 out of 5 stars

I found this company amazing and would highly recommend

I found this company amazing. I’m self-employed and was struggling to secure a decent mortgage. I spoke with Kirsty, who reassured me she would help me get the mortgage. She was friendly, answered all my questions, and made me feel at ease, as it’s a daunting process. Rachel then took over once a figure was agreed. She was very helpful, polite, and patient with me while filling out forms and gathering all the necessary documents. She answered all my questions and made me feel comfortable when I was unsure of what I was doing. She was always available by phone or email for any questions and coordinated with the solicitors to keep everything on track. I’d recommend this company 100%

September 24, 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Claire,

Thank you so much for taking the time to share your experience with us! We’re delighted to hear that Kirsty and Rachel were able to make the process smooth and reassuring for you.

We know applying for a mortgage can feel overwhelming, especially when self-employed, so it’s wonderful to know you felt supported every step of the way.

Your recommendation means a great deal to us, and we’ll be sure to pass your kind words on to the team. Wishing you all the best in your new chapter!

The New Wave Team

Rated 5 out of 5 stars

Very efficient

Very efficient, easy to contact and quick response to any questions.

September 26, 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Jessica,

Thank you so much for your kind words! We’re glad to hear you found us efficient and responsive. It’s always our goal to make things easy and provide quick support whenever needed.

We appreciate your feedback and look forward to assisting you again.

The New Wave Team

Rated 5 out of 5 stars

As freelancers applying for a mortgage

As freelancers applying for a mortgage, the process can be daunting and stressful, but Dan, Chloe, and Rachel at New Wave were great, they guided us through the process and supported us through out the process of buying our first home.

Whenever we had a query or issue, they were always available on the phone and emails were answered promptly, helping to keep the process moving forward.

Highly recommended.


August 6, 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Hi Chris,

Thank you so much for your kind words! We’re delighted to hear that Dan, Chloe, and Rachel were able to make the mortgage process smoother and less stressful for you.

Buying your first home is such an exciting milestone, and it means a lot to us that we could support you every step of the way.

We truly appreciate your recommendation and wish you all the best as you settle into your new home!

The New Wave Team

Rated 5 out of 5 stars

Giving credit where it’s due!

I am so delighted to write this glowing review. A huge shout out to Kirsty, Kye and Daniel T, such lovely people. I am so grateful to them all for looking after me like a VIP.

I am a first time buyer and had worried that the mortgage process would be stressful but the team were so professional and I felt that I was in safe hands. They made the whole experience completely smooth and painless, and I was able to receive my mortgage quickly. They kept me up to date with regular emails and phone calls. If I had any queries, I felt at ease to call them and they always responded immediately. Nothing was too much trouble for them and they delivered exactly what they said they would.

I would highly recommend New Wave to anyone who’s self employed looking for a mortgage and I will 100% be coming back to them in the future if I move again.

September 23, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Thank you so much for your glowing review! We’re absolutely delighted to hear how happy you were with your experience as a first-time buyer – and especially proud to hear that Kirsty, Kye, and Daniel T made you feel like a VIP every step of the way.

We know how daunting the mortgage process can seem, particularly when you're self-employed, so it's fantastic to hear that our team made it smooth, stress-free, and efficient for you. Your kind words about their professionalism and responsiveness mean the world to us.

We truly appreciate your recommendation and would be honoured to help you again in the future. Wishing you all the best in your new home!

Team New Wave

Rated 5 out of 5 stars

Excellent service and support

Being self employed can be challenging finding the time and knowledge to get the mortgage done. Especially Debbie and also Rachel were a great hand in finding the best solution for me mortgage requirements. Also so attentive, very impressed.

September 21, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our service.

Being self-employed can definitely add some extra challenges to the mortgage process, so we are delighted that Debbie and Rachel could make things easier and find the right solution for you, they are an itegral part of the team!

Your feedback means a lot to us, and we appreciate you taking the time to share it!

We look forward to working with you again in the future!

The New Wave Team

Rated 5 out of 5 stars

Pain free process - amazing results!

I honestly could not have expected a better service! The team at New Wave were incredible. The did everything they said they would do in exactly the time frame they said they would do it! I had an offer in principle within 48hrs of calling and a formal mortgage offer 5 days after that. They made every step of the process really easy, were completely transparent and just a pleasure to deal with. They talked me through every step and made everything smooth and painless. I cant thank the team enough! 10/10

September 10, 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Thank you so much for your amazing review! We're absolutely thrilled to hear that your experience with New Wave was smooth, transparent, and exceeded expectations. Getting an offer in principle within 48 hours and a formal mortgage offer just days later is exactly the kind of efficiency we strive for, and we're so glad we could deliver that for you.

It means the world to us that you found the process painless and felt supported every step of the way. We’ll be sure to pass your kind words on to the team—they’ll be over the moon! Thanks again for the 10/10 rating and for choosing New Wave. Wishing you all the best in your new home.

Team New Wave

Rated 5 out of 5 stars

Superstars Dan and Freya

Dan and Freya have been absolutely fantastic! Have helped us through the whole process. Always available and quick to respond to questions and queries.

September 19, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Thank you so much for your kind words!

We are thrilled to hear that Dan and Freya made your experience smooth and enjoyable. Their dedication to being responsive and supportive throughout the process truly reflects the level of service we strive to provide. We will pass on your appreciation to them—this will mean a lot.

Wishing you all the best moving forward and we hope to work with you again in the future.

Team New Wave

Rated 5 out of 5 stars

Easy Approach and Fast Service

Easy Approach and Fast Service

September 18, 2025
New Wave Financial Services  logo

Reply from New Wave Financial Services

Thank you for taking the time to write this great review!

We are thrilled to hear you found the process easy and the service fast—exactly what we aim for. If there's anything else we can do to make your experience even better, just let us know!

We hope to work with you again in the future.

Team New Wave

Rated 5 out of 5 stars

I worked with Dylan and Freya and found…

I worked with Dylan and Freya and found it a good experience. Was struggling to get a mortgage being self employed, Dylan sorted me out with one straight away at the best rate compared to the other companies I was talking to.

Freya chased on the status of my mortgage and kept me updated all through the process.

September 17, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Thank you for your kind words!

We are delighted to hear that Dylan and Freya were able to support you through the mortgage process and make things smooth and stress-free—especially given the challenges of being self-employed.

It's great to know Dylan secured you a competitive rate and that Freya kept you well-informed every step of the way. We'll be sure to pass on your great feedback to them both!

Wishing you all the best in your new chapter and we hope to work with you again soon.

Team New Wave

Rated 5 out of 5 stars

Kristy and freya are an absolute dream…

Kristy and freya are an absolute dream team!
We had been refused mortgages because I hadn't been self employed long enough. We contacted new wave and they got straight on it, and we've just received our mortgage offer!!
Both ladies were so polite, friendly and patient, we can't not fault them what so ever!

They work on a no win no fee bases, but i tell you now they will win!
Their prices are very fair and worth every single penny.

We can't not thank them enough, they are absolutely brilliant!

Thank you again!!!☺️☺️☺️

September 10, 2025
Unprompted review
New Wave Financial Services  logo

Reply from New Wave Financial Services

Thank you so much for your incredible feedback! We're absolutely thrilled to hear that Kirsty and Freya were able to help you secure your mortgage offer—especially after such a challenging journey. They truly are a powerhouse duo, and your kind words mean the world to them and to all of us at New Wave.

We’re so glad you felt supported every step of the way. It’s our mission to make the process as smooth and stress-free as possible, and knowing we delivered that for you is the best reward we could ask for.

Wishing you all the best in this exciting new chapter—and thank you again for trusting us!

Warm regards,

The New Wave Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look