Mortimers Estate Agents - Blackburn Reviews 

140
TrustScore 5 out of 5

4.8

82 King William Street, BB1 7DT Blackburn, Lancashire, GB


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Rated 5 out of 5 stars

I trusted Mortimers with the sale of my property. Right from the initial meeting with Chloe who came out to see us we knew we were making the right choice compared with other estate agents. She und... See more

Rated 5 out of 5 stars

Branch address: 82 King William Street, Blackburn, Lancashire, BB1 7DT The capacity in which you used us: Vendor & Purchaser Case handler : Veda We are extremely delighted with our dealings w... See more

Rated 5 out of 5 stars

It's easy to see why Mortimers Estate agents have been in business for a long time. My calls were answered everytime, no being put on hold and always with a friendly professional manner. We viewed our... See more

Rated 5 out of 5 stars

We recently sold our home and purchased our new home through Mortimers. We had dealings with both the Blackburn and Accrington branches, and all the staff we dealt with were helpful, knowledgable and... See more


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Appraiser
  4. Real Estate Rental Agency

About Mortimers Estate Agents - Blackburn

Written by the company

Family Run Community Driven

At Mortimers, we are proud of what we do and the way we do it. To achieve this we all share the same values. Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers' expectations.

How can we help you move?

Expert Valuation Find a Property Let Your Property Mortgage Advice

Contact info

  • 82 King William Street, BB1 7DT, Blackburn, Lancashire, United Kingdom

  • 01254 662223

4.8

Excellent

TrustScore 5 out of 5

140 reviews

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4.8

All reviews

(140)

165 reviews in the last 12 months

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Rated 5 out of 5 stars

A reliable service

Lewis at Mortimers in Blackburn worked extremely hard to get our sale through.
He was always helpful and ready and happy to take our phone calls which meant alot during the frustrating times of moving house.
I would recommend Mortimers anytime.

October 3, 2025
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Reply from Mortimers Estate Agents - Blackburn

We're happy to hear that our hard work was helpful during the moving process. We appreciate you recommending our services, and we thank you for your positive feedback.

Rated 5 out of 5 stars

I have used Mortimers for over 40 years…

I have used Mortimers for over 40 years to sell my properties and have never been disappointed with the amazing service, always professional, kept up to date at all times and friendly and approachable staff, well
done Chloe and your brilliant staff.

September 28, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

We appreciate your continued trust over the past 40 years. We're happy to hear that you've consistently received amazing service from our team. Thanks for your positive feedback!

Rated 5 out of 5 stars

An excellent service provided by Mortimers Blackburn

The service provided by Mortimers was excellent. We were very impressed with Chloe who did the initial visit where she appreciated the property and advised us on the best marketing strategies. They found a buyer very quickly through their networks and we were very happy with the service provided by Chole, Lewis and the rest of the team . Thank you team. We will strongly recommend them.

August 27, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

We're so happy to hear that you were impressed with our service and marketing strategies. It's great to know we found a buyer quickly and that you were pleased with our team's efforts. Thank you for your strong recommendation!

Rated 5 out of 5 stars

The process of buying what was a…

The process of buying what was a vacant possession house should have been really smooth and straight forward but due to the vendor’s solicitors being inept and having the urgency of a weary sloth the whole process took far too long

However, through it all the team at the Blackburn branch, Lewis in particular, were always professional, helpful and engaging and despite the fact I wasn’t technically their client, they always went above and beyond to try and help.

September 5, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

We appreciate your positive feedback. We are happy to hear that our team was professional and helpful, especially given the difficulties you experienced with the process. All the best for the future!

Rated 5 out of 5 stars

Thankyou Mortimers!

Would just like to say thankyou to the team at Mortimers for going above and beyond with our recent sale. After a particularly challenging start to sale with previous estate agents Mortimers reached out to see how they could help. Within a day there was a clear plan outlined with a high level of confidence on achieving our sale within a timeline.

Chloe, Joe, Lewis and Veda are absolute credits to the company and I cannot thank them enough for all there hard work they have put into our sale, often going out of there way to keep me informed and answering any questions I had regardless of when I had asked them. I could not of asked for a better team to help us on our way and suggest anyone wanting to sell a property within Blackburn to pick up the phone and reach out to Mortimers. I guarantee it'll be worth it!

September 19, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

We're so happy to hear about your positive experience! It's great to know the team provided a clear plan and achieved your sale within your timeline. We appreciate your kind words and are grateful for your recommendation. Thank you for your feedback.

Rated 5 out of 5 stars

Second time house purchase

Joe was very helpful from the start and let me know what I needed to know. A credit to Mortimers. Everyone of them to be honest. Well done.

August 29, 2025
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Reply from Mortimers Estate Agents - Blackburn

We're happy to hear that you found our team helpful and informative. We appreciate your kind words and are glad you enjoyed your experience with us.

Rated 5 out of 5 stars

Thank you to the Mortimers team

Thank you to the Mortimers team, Veda, Chloe & Leaoni for the smooth and timely sale of my house ‘87 Moorfield Ave’. Hard working team with a wealth of knowledge who made the experience of selling my house straight forward and stress free.

August 6, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

We appreciate your kind words! We are happy to hear that the sale of your house was smooth and straightforward. Thank you for acknowledging our team's hard work and knowledge.

Rated 5 out of 5 stars

Fantastic set up from start to finish

Fantastic set up from start to finish

August 15, 2025
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Reply from Mortimers Estate Agents - Blackburn

We're glad you enjoyed your experience. Thank you for sharing your positive feedback with our team!

Rated 5 out of 5 stars

Brilliant service

Kept informed every step of the way by Veda and Clarice they answered all my questions.Would highly recommend Mortimers Blackburn.

August 12, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

We're happy to hear that you were well-informed and that your questions were answered. Thank you for recommending our Blackburn team!

Rated 5 out of 5 stars

I’ve recently bought my first home and…

I’ve recently bought my first home and used Mortimers, I couldn’t recommend Ada Grundy enough!

Ada helped me very much and always kept in contact keeping me updated with emails with the solicitors and anything I was unsure about Ada was always there to help and contact back straight away!
I would highly recommend Mortimers estate agents

July 30, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

We're happy to hear that your first home-buying experience was a success! We appreciate your kind words regarding our team's support and communication. Thank you for recommending our services!

Rated 5 out of 5 stars

Highly recommended

Friendly service from the start, Chloe listened and was so helpful. Then I met Ada who truly has been my rock through this whole process, so supportive and kept me updated right the way through to completion. Cannot praise her enough.

July 30, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

We're happy to hear that you received friendly and helpful service. We appreciate your positive feedback and are so glad that you felt supported throughout the process.

Rated 3 out of 5 stars

Disappointed

I was really disappointed with the people who put your boards up, I had to take it down as the shoved it into my hedge and ruined the hedge, then after one of the viewings an agent left my front door unlocked overnight whilst I was working away.

March 16, 2025
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Reply from Mortimers Estate Agents - Blackburn

Thank you for taking the time to leave a review. I appreciate your comments regarding our viewing representative and our board contractor and we fully agree that neither of these situations were acceptable.
We did liaise with you at the time these issues occurred to extend our apologies and provide you with a gift card as a good will gesture.
Best wishes,
Chloe Jenkinson
Branch Manager - Mortimers, Accrington.

Rated 5 out of 5 stars

I dealt with Veda at the Blackburn…

I dealt with Veda at the Blackburn Branch, She updated me every step of the sale and this made the process easier.

July 30, 2025
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Reply from Mortimers Estate Agents - Blackburn

We're happy to hear that the sale process was easier for you, thanks to the updates you received. We appreciate your positive feedback!

Rated 5 out of 5 stars

Excellent service Lewis was very very…

Excellent service Lewis was very very helpful and the rest of the team.

July 25, 2025
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Reply from Mortimers Estate Agents - Blackburn

We're happy to hear that you had a positive experience with our team. Thank you for your kind words and for taking the time to share.

Rated 5 out of 5 stars

Recently sold my property with…

Recently sold my property with Mortimers, excellent service from start to finish, everyone was friendly, informative and professional. Veda went above and beyond with my property, I can’t thank her enough for everything she did especially towards the end of the sale ,the solicitors (Watson Ramsbottom ) and our mortgage advisor (Kayleigh Bowe) provided an amazing service also would highly recommend all of them.

June 28, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

We're happy to hear that you had such a positive experience with our services. It's great to know that our team was friendly, informative, and professional throughout the sale of your property. We appreciate your kind words and are glad we could help.

Rated 5 out of 5 stars

Flawless service

I would like to say a massive thanks to Ada who dealt with our sale, she was professional throughout and communicated well during the process.
I highly recommend Mortimer’s and Chloe who manages the Blackburn branch.

July 14, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

We're happy to hear that the sale was handled professionally and that communication was effective. We appreciate your recommendation and thank you for your positive feedback.

Rated 5 out of 5 stars

I would highly recommend Mortimers as…

I would highly recommend Mortimers as they are professional at every stage and are extremely helpful with any concerns that may accur.

May 30, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

We appreciate your recommendation and are so glad you found our team professional and helpful when addressing your concerns. Thanks for the positive feedback!

Rated 5 out of 5 stars

Extremely helpful

Everyone I spoke to were so helpful. They were so understanding and willing to go the extra mile for you. Initially Ada was the person I spoke to and she was extremely helpful and then Veda took over. Veda helped me everytime I rang with any enquiries I had. She got back to me in a timely manner and was always polite and caring for my circumstances. Veda tried to ensure the sale went through and continually chased up on either side to see what progress was being made.
Thank you 😊

May 30, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

Dear Mary,

Thank you for taking the time to write this review. We are pleased to hear that you have had a great experience with Mortimers, and in particular with Veda and Ada. We wish you all the best for the future.

Rated 5 out of 5 stars

Great Service

I recently sold a property through Mortimers and they were excellent from start to finish. They took some great photos and were very helpful and informative throughout the whole process. Veda Banks, who I dealt with, was professional and approachable at all times. I would highly recommend using Mortimers and would do so again myself.

April 21, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

Thank you for taking the time to write this review. We are thrilled that you have been happy with the service you have received from Veda and the team :)

Rated 1 out of 5 stars

Received a poor service from Blackburn

Received a poor service from Blackburn, had an offer then it took a week to make contact, due to poor vetting it didn't exist. then they showed another person round , left the house unsecure as they forgot to put the alarm on and lock the door. Decided to end the contract and went with a proper estate agent, who we feel confident with. Asked for my key to be returned and all I receive from Chloe the branch manager is lies. Sent 4 emails now and still no key so I have to replace my locks as I don't trust them. Not impressed at all.

May 1, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

Dear Mrs Birchall,
We have tried to contact you to discuss your review further but unfortunately have not been able to reach you.
In relation to the offer you received on your property, this was a genuine offer, however the applicant was not in a position to proceed with the purchase at the time the offer was made due to the delays which arose with their own property. I do apologise if you feel this information was not communicated effectively at the time this offer was made.
We have also liaised with our viewing representative who conducted the viewing on your property to discuss the issues pertaining to the property being left unsecure, and we agree that this was unacceptable and as a result of this issue we felt it was appropriate to agree to allow you to be released you from your contract effective immediately.
We also appreciate that the key was not dropped off within a timely manner and can confirm that this has now been returned to yourselves.
We have clearly not met the high standard of service you should have been able to expect from us at Mortimers and we sincerely apologise for the issues you have outlined and wish you all the best for the future.
Chloe Jenkinson, Branch Manager - Mortimers, Blackburn.

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