Mortimers Estate Agents - Blackburn Reviews 

140
TrustScore 5 out of 5

4.8

82 King William Street, BB1 7DT Blackburn, Lancashire, GB


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Rated 5 out of 5 stars

I trusted Mortimers with the sale of my property. Right from the initial meeting with Chloe who came out to see us we knew we were making the right choice compared with other estate agents. She und... See more

Rated 5 out of 5 stars

Branch address: 82 King William Street, Blackburn, Lancashire, BB1 7DT The capacity in which you used us: Vendor & Purchaser Case handler : Veda We are extremely delighted with our dealings w... See more

Rated 5 out of 5 stars

It's easy to see why Mortimers Estate agents have been in business for a long time. My calls were answered everytime, no being put on hold and always with a friendly professional manner. We viewed our... See more

Rated 5 out of 5 stars

We recently sold our home and purchased our new home through Mortimers. We had dealings with both the Blackburn and Accrington branches, and all the staff we dealt with were helpful, knowledgable and... See more


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Appraiser
  4. Real Estate Rental Agency

About Mortimers Estate Agents - Blackburn

Written by the company

Family Run Community Driven

At Mortimers, we are proud of what we do and the way we do it. To achieve this we all share the same values. Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers' expectations.

How can we help you move?

Expert Valuation Find a Property Let Your Property Mortgage Advice

Contact info

  • 82 King William Street, BB1 7DT, Blackburn, Lancashire, United Kingdom

  • 01254 662223

4.8

Excellent

TrustScore 5 out of 5

140 reviews

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4.8

All reviews

(140)

165 reviews in the last 12 months

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Rated 5 out of 5 stars

First class service from start to finish

First class service from start to finish. Veda, Leaoni and Joe were on the ball the whole time. Veda is, a very tenacious lady! Not forgetting Sam who was our first contact with the firm and who valued the property. A lovely and very helpful young man with his advice.

December 18, 2025
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Reply from Mortimers Estate Agents - Blackburn

We're happy to hear that you received first-class service. We appreciate your recognition of our team's dedication and are grateful for your positive feedback regarding your experience.

Rated 5 out of 5 stars

An excellent experience.

The professionalism of the staff made this a great experience for me. They were consistent and frequent in their discussions with all parties involved in the sale. Joe Varey and Leaoni Magne were persistent when situations required it and I was delighted with the completion of the sale. Thank you both.

December 10, 2025
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Reply from Mortimers Estate Agents - Blackburn

We're happy to hear that the team's professionalism ensured a great experience. We appreciate your recognition of their dedication to consistent communication and persistence. Thank you for your positive feedback on the successful sale!

Rated 5 out of 5 stars

Great experience with both buying and selling…

Great experience with both buying and selling with Mortimers. Personalised service, always so helpful and friendly. Our dedicated members of staff Leaoni and Charlotte were patient and understanding especially whilst the house was being sold. If we weren’t planning on never moving again, we would absolutely use Mortimers again.

December 12, 2025
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Reply from Mortimers Estate Agents - Blackburn

We're happy to hear that you had a great experience with our services. We appreciate your kind words about our team's dedication and support during your buying and selling journey. Thank you for your positive feedback!

Rated 5 out of 5 stars

Leaoni at Mortimers was fantastic

Leaoni at Mortimers was fantastic. She was always prompt, and brought an air of calm, competence and organisation that we desperately needed.
Our experience for our sale and the chain below was difficult, adding stress and frustration but it was a relief that Leaoni and Mortimers (estate agents on behalf of our buyers) were on the ball and always ready to go to the next stages.
Should I need an estate agent again in the future, I'd seriously consider Mortimers to act on our behalf.
(The hamper was also a nice touch)

December 2, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

We're pleased to hear that you have had a positive experience with the team, and in particular Leaoni - she is certainly an asset! We wish you all the best for the future :)

Rated 5 out of 5 stars

They were very up to date with…

They were very up to date with everything and they chased up the solicitors for everything. I had an amazing experience. My purchase went smoothly.

December 3, 2025
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Reply from Mortimers Estate Agents - Blackburn

We're happy to hear that our team kept you informed and proactive, ensuring your purchase went smoothly. Thank you for sharing your amazing experience with us!

Rated 4 out of 5 stars

Our Estate Agents

Some of the agents who accompanied viewers were next to clueless did this result in lost sales? and arrived late others actually from the estate agents were fine. The photos were adequate but could have been better to help with a sale. Over all a sale happened in the end but only after a significant price drop which didn't fulfill the original marketing expectations. The agents were always helpful and friendly

November 20, 2025
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Reply from Mortimers Estate Agents - Blackburn

Thank you so much for taking the time to leave your review.

We truly appreciate your feedback. Although the initial viewings didn’t go as smoothly as they should have, we acted quickly to put things right and ensured your dedicated negotiator handled all future appointments. After each viewing, we followed up with every applicant, and they shared their own reasons for not moving forward, unrelated to the viewing process.

In terms of the photography, this was completed by our professional photographer, who used a range of editing techniques to showcase your property in the best possible light. Regarding the price reduction, this was aligned with the figure we originally discussed during your valuation. We understand it may have felt like a larger drop due to the higher figure advised by your previous agent.

We’re delighted that we were ultimately able to secure a buyer for you and help make your move to Australia possible. We wish you and your family all the very best with your relocation and hope you have a wonderful Christmas and New Year.

Thank you again for the chocolates you kindly brought in — it was such a thoughtful gesture and very much enjoyed by the whole team!

Rated 5 out of 5 stars

What’s fantastic estate agents…

What’s fantastic estate agents Mortimers are.
From the valuation to the final day of completion they’ve been absolutely brilliant. Leaoni is a superstar. Always did everything we asked of her.

December 2, 2025
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Reply from Mortimers Estate Agents - Blackburn

We're happy you had such a fantastic experience with our services! We appreciate your kind words and are so glad everything went smoothly, from valuation to completion.

Rated 5 out of 5 stars

Mortimers Blackburn

Outstanding, professional, pro-active
estate agent.
A credit to Chloe the branch manager, of the Blackburn Branch
I would like to take this opportunity to thank Joe who has been dealing with the sale of my father’s property.
Joe is so professional, takes time to listen to you, so organised and so pro-active to sell just what you would require from a top estate agent.
It’s a credit to you Joe.

If you’re thinking of selling or buying, I would highly recommend Mortimers Blackburn, what an incredible service from start to finish.
Don’t delay book your valuation today.
5 star all the way

November 27, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

Thank you Paul for your kind words, they are greatly appreciated. It has been a pleasure working alongside you and your father. From all the team here at Mortimers, we wish you a wonderful Christmas and New Year!

Rated 1 out of 5 stars

No communication,put an offer in for…

No communication,put an offer in for house and took 6 months to finalise,if I would of known it would have taken this long I would of chosen another property.

November 6, 2025
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Reply from Mortimers Estate Agents - Blackburn

Thank you for taking the time to speak with me today regarding your review.

Firstly, I am sorry to hear that you were not satisfied with the service you received. As discussed, although your offer was submitted in April, we did not receive confirmation from your estate agent that a sale had been agreed until early June. I appreciate your clarification that the sale was agreed prior to this date; however, for compliance purposes, we must receive formal confirmation from your estate agent before we are able to proceed with issuing the relevant documentation to the solicitors.

Once we were notified by your agent that a purchaser had been secured, we collated all funding and issued the Memorandum of Sale. From the point of issue, the transaction took approximately 18 weeks to reach completion, which falls within our recommended timeframe of 16–20 weeks.

That said, I do acknowledge that delays occurred towards the end of the conveyancing process due to our client’s need to secure a rental property—an increasingly challenging task in the current market. I understand your concerns regarding the lack of early notification about this requirement. Please be assured that we were only made aware of this ourselves during the later stages of the transaction, and we informed you as soon as we received the information.

Regarding communication, I apologise that your expectations were not met. While we strive to keep all clients as informed and updated as possible, we recognise that on this occasion we fell short, and for that I am sincerely sorry.

Kind regards,
Chloe Jenkinson
Branch Manager

Rated 5 out of 5 stars

I have recently bought a house from…

I have recently bought a house from them very happy with service they provided very professional staff and helpful great company thanks.

November 8, 2025
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Reply from Mortimers Estate Agents - Blackburn

We are happy to hear that you are very pleased with the service we provided while buying your house. We appreciate your kind words about our staff!

Rated 5 out of 5 stars

I was very happy with the service…

I was very happy with the service provided by Mortimers Blackburn Branch, especially as my house sold within a week! Chloe was very professional throughout and she gave excellent advice on all aspects of the sale, including preparations for putting my house on the market, photographs and viewings. Leaoni also contacted me regularly to keep me informed on the progress of the sale. I would have no hesitation in using them again, or in recommending them to others. Lee Hodgkinson.

November 5, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

We're happy to hear that you were very satisfied with our service. It's great to know that the advice and communication were helpful and that your house sold quickly. We appreciate your recommendation!

Rated 5 out of 5 stars

Perfect service

Perfect service from start to finish. From the initial valuation from Chloe, through to the handling from Joe and the after sales support from Veda, I would highly recommend to anyone looking to buy or sell in the area. They dealt with solicitors and chased them meaning I didn’t have to lift a finger. 10/10 service.

May 3, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

We're happy to hear that you had such a positive experience. It's great to know that our team provided perfect service throughout your buying or selling journey. Thank you for recommending us!

Rated 5 out of 5 stars

Amazing staff, so helpful.

Mortimers honestly put me at ease when I was feeling anxious, they listen, get back in contact with you straight away, and are overall just amazing. They made the whole process of selling my house run smooth. Couldn't recommend enough.

October 24, 2025
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Reply from Mortimers Estate Agents - Blackburn

We're happy to hear that we could ease your anxiety and provide a smooth selling experience. It's great to know our responsiveness and support were so helpful. Thank you for your recommendation!

Rated 5 out of 5 stars

Excellent service all around!

The entire Mortimers team were super efficient and assisted with every step of the way! Chloe - Bburn branch manager explained all from the initial steps to ensuring I was happy with the way all was handled. Special mention to my assigned negotiator Leaonie - excellent with the entire process chasing others and her comms were excellent. Reduced some of the stress of buying /selling houses as they promised. Previously I used mortimers 20yrs ago and although theyre now part of a larger chain, they impressed and did all they promised when appointing them! Well worth the money and wouldnt hesistate to recommend. They basically do what they promise plus more! Thanks Mortimers!

October 10, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

We're happy to hear that our team assisted you efficiently throughout the entire process. It's great to know that you were happy with how everything was handled and that our negotiator's communication was excellent. We appreciate your recommendation and are glad we reduced the stress of buying/selling.

Rated 5 out of 5 stars

Fantastic service!

I have to say the staff have been wonderful from arranging our viewings at the start of our house buying journey right through to completion. Communication from my solicitor was non existent and Mortimers filled that gap and liased with the seller's solicitor to keep us informed of everything that was happening! Would highly recommend Mortimers.

October 28, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

We're happy to hear that our team provided wonderful support throughout your house buying journey. We appreciate your recommendation and are so glad we could help bridge the communication gap and keep you informed.

Rated 5 out of 5 stars

Great experience selling our house with…

Great experience selling our house with Mortimers. Leaoni was excellent. Always chasing feedback after viewings and updating me after each one. Also great at pushing through the sale and keeping the solicitors moving! Very efficient from start to finish.

October 16, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

We're happy to hear that selling your house was a great experience. We appreciate your positive feedback regarding the efficient service you received and the updates provided throughout the process.

Rated 5 out of 5 stars

Absolutely no hesitation in giving Mortimer's a positive review

Absolutely no hesitation in giving Mortimer's a review. Brilliant service from start to finish. We sold our property back in April 25 with Mortimer's in Blackburn ,put our belongings in storage and started looking for our new house. After searching with loads of estate agents it was Mortimer's who found the house we wanted. The second we walked in the sales person said I knew you would love this house, she wasn't wrong.
I can't single any staff out as they are all the same a great team looking after there client's wether your selling or buying, there commitment is the same. Brilliant service superb advice. Thank you so much paul

October 17, 2025
Unprompted review
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Reply from Mortimers Estate Agents - Blackburn

We appreciate you taking the time to leave this fantastic review! We're so happy to hear that your experience with our team was so positive, from selling your property to finding your new home. It's great to know our commitment to clients made such a difference.

Rated 5 out of 5 stars

Lewis kept me up to date with every…

Lewis kept me up to date with every step of the way and also helped in completing the sale when things were getting complicated. I would definitely refer Mortimers and Lewis to my friends and family.
Mohammad Ch

October 3, 2025
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Reply from Mortimers Estate Agents - Blackburn

We're happy to hear that the team kept you informed and helped navigate complexities to complete the sale. We appreciate your feedback and wish you all the best for the future!

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