Tailormade Moves Reviews 466

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, highlighting their ability to make processes stress-free and enjoyable. The service provided is frequently described as exceptional, with many people appreciating the personalized and efficient support throughout their experiences. Reviewers are particularly impressed with the quick response times and clear communication. However, some customers also noted that the process sometimes felt reactive rather than proactive, and that responses to concerns could feel defensive. A few people mentioned that communication, at times, could have been better.

What people talk about most

Staff

Consumers find staff to be positive. Reviewers consistently praise the team's professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and support.... See more

Response time

Customers consistently note positive experiences with response times. Many consumers praise the prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Myself and my Partner have just bought our first home with tailor made moves! They were very good to deal with and quick to get back to us with any quires! Our Estate agent Kathrine was very profess... See more

Company replied

Rated 5 out of 5 stars

Rachel and others at Tailormade moves went out of their way to find us a rental property. There were adaptable to our needs and always friendly. An extremely professional service, they appear to be a... See more

Company replied

Rated 5 out of 5 stars

This the 3rd property we have sold through Tailor made moves. An agency who knows the Inverness and surrounding area very well as they are locally owned and independent with many years experience of t... See more

Company replied

Rated 5 out of 5 stars

Tailormade Moves have nurtured me through my recent house move, dealing with both sale and purchase. From preparing the sale details, through the viewings and offers to support with my purchase the wh... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

Being a great estate agent is about knowing the area, the property stock and the people who live and work here. Tailormade Moves has been operating in Inverness and the surrounding area since 2013 and over the years we’ve seen the area change and thousands of properties come and go. This level of knowledge makes all the difference – we know this part of the world inside out. And we understand all aspects of buying, selling and letting houses here. But our mantra is people first, property second. Tailormade Moves never forget that people are our business. We pride ourselves on doing the right thing, at the right time with the right people.


Contact info

4.9

Excellent

TrustScore 5 out of 5

466 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

This is my 2nd house sold by Tailormade…

This is my 2nd house sold by Tailormade moves this year and both in under a week. Service is second to none so they will always be my go to estate agent.

May 15, 2026
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Reply from Tailormade Moves

Thank you for the lovely review, Rob.

It was a pleasure working with you both to secure another successful sale. We wish you all the best going forward.

Thank you, Katherine

Rated 5 out of 5 stars

Myself and my Partner have just bought…

Myself and my Partner have just bought our first home with tailor made moves!
They were very good to deal with and quick to get back to us with any quires!
Our Estate agent Kathrine was very professional and made the whole process stress free and enjoyable. Would highly recommend!

April 22, 2026
Unprompted review
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Reply from Tailormade Moves

Hi Fraser,
Thank you so much for your kind review. It was a real pleasure meeting you both and hearing about your exciting plans for the property. It’s a lovely home, and I’ve no doubt you’ll create many wonderful memories there.
Wishing you both every happiness in your new home, Katherine

Rated 5 out of 5 stars
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Reply from Tailormade Moves

Hi Hilary

Thank you for your kind review. It was a pleasure to meet you and support you through your house sale.

Wishing you every happiness in your new home as you start your next adventure.

Jennifer

Rated 5 out of 5 stars

Travis & Tailormade Moves were amazing

Travis was absolutely amazing to deal with when selling my house. He’s easy going, friendly, professional, and genuinely great at what he does. One of the things I appreciated most was his dedication — no matter the day or time, Travis would always get back to me quickly and keep me updated throughout the whole process. He made everything feel smooth and stress-free. I would 100% use Travis and Taylormade again in the future and highly recommend them to anyone selling their home!

May 7, 2026
Unprompted review
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Reply from Tailormade Moves

Thank you Cameron! All the best with your build!! Travis

Rated 5 out of 5 stars

Easy and stress free

Cannot recommend tailormade moves enough! Katherine made buying our first home easy and stress free.

May 6, 2026
Unprompted review
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Reply from Tailormade Moves

Thank you so much, Caitlain, for the lovely review. It’s really important to us that the buying process remains as stress-free as possible, so it’s wonderful to hear that reflected in your experience.
Wishing you all the very best in your new home!

Rated 5 out of 5 stars

Travis has been very professional and…

Travis has been very professional and attentive throughout my buying process. As this is my first property I was unsure of certain things, however Travis put these queries to rest and was very helpful with any questions and information about the property I viewed. He was quick to respond as well as being friendly and polite. The whole process so far has been smooth and straightforward. After speaking with another estate agent who came off pushy and demanding, coming to Tailormade moves was refreshing and calm. I would highly recommend Tailormade moves to others

April 27, 2026
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Reply from Tailormade Moves

Thank you Harley! Exciting times ahead in your first home, all the best!! Travis

Rated 5 out of 5 stars

Highly Recommend!

I cannot recommend Tailormade Moves highly enough. Everyone I dealt with was extremely professional, while also maintaining such a friendly and approachable manner throughout.

A special thank you to Louise, who managed all of our viewings and really helped take that pressure away from me. She was always at the end of the phone, offering advice, reassurance, and support whenever I needed it.

A wonderful company to deal with from start to finish — they truly took the stress out of the whole process for us.

May 5, 2026
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Reply from Tailormade Moves

It was a pleasure supporting you throughout your move and I’m so glad I could help make the process feel a little lighter and less stressful. Knowing you felt reassured and supported along the way is exactly what we aim for at Tailormade Moves.

We’re delighted you had such a positive experience with the whole team.

Wishing you all the very best in your new home.
Louise

Rated 5 out of 5 stars

I would definately recommend…

I would definately recommend Tailormademoves from start to finish Louise was so helpful nothing was a bother to her and also Suzy helped us too as we live on Glasgow Louise kept us in the loop at all times thank you again.

May 5, 2026
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Reply from Tailormade Moves

Thank you for your wonderful feedback. It was our pleasure to support you from start to finish. Keeping you updated throughout was important to us, especially with you being in Glasgow, and we’re glad it made a difference. Louise & Suzy

Rated 5 out of 5 stars

Brilliant service

Great service from Alison and Rachel, they went above and beyond to make sure I was satisfied with the property & that it would meet my expectations before moving into the property.

May 5, 2026
Unprompted review
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Reply from Tailormade Moves

Hi Dominic, thank you for your lovely review. We are glad that we could help you find a great property. Thanks again, Rachel

Rated 5 out of 5 stars

Selling

We have just sold our house and used Travis as our estate agent. Travis provided excellent communication skills that made the selling process easy. Any questions we had,Travis was more than happy to help. Travis’s dedication and commitment to selling our property was unmatched. Travis spent a large amount of time at our property to accommodate a large number of viewings. After each viewing Travis provided feedback through a group chat on WhatsApp so my fiancée(who works offshore) could also be kept up to date on how the viewings were going.
Travis’s videographer Enriko was fantastic and provided a high quality video of our property which even included drone footage. If you are looking for a reliable estate agent look no further!

April 21, 2026
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Reply from Tailormade Moves

Thank you for your kind words Scarlett! Wishing you all the best in your next chapter and most importantly go enjoy that trip to Thailand! Travis

Rated 5 out of 5 stars

Travis was very helpful

Travis was very helpful, prompt and got back to me when he said he would. Very efficient and still supporting even after settlement.

April 28, 2026
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Reply from Tailormade Moves

Wishing you all the best in your new home Tina!

Rated 5 out of 5 stars

Excellent Service and Valuable Advice

I recently viewed a property and had a great experience. Travis was extremely helpful, providing plenty of information and answering all my questions about the property. Gemma was also very supportive and kindly recommended her mortgage advisor to us, which we really appreciated. Overall, a very positive and professional service

April 17, 2026
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Reply from Tailormade Moves

Thank you Ryan! Wishing you all the best in this exciting chapter!

Rated 5 out of 5 stars

I have been very pleased with the speed…

I have been very pleased with the speed and efficiency of putting my property on the market. I was advised in adequate time of the viewings and after each I was contacted to tell me of the outcome. I have now had a written offer and so far everything is in place. I trust that I will get the same advice and help through the onward sale process. My Estate agent Katherine is always on hand and most helpful.

April 22, 2026
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Reply from Tailormade Moves

Thank you for the kind words Audrey. It’s lovely to hear what a great experience you have had from the whole team at TMM. We will continue to be on hand for any help during the conveyancing process and for advice securing your next home. Thanks again, Katherine.

Rated 5 out of 5 stars

Tailormade Moves have been very good in their communication…

Tailormade Moves have been very good in communication. They are prompt in responding to request for property viewing. On viewing day they allow you to check whatever you want to and they answer all your questions. I would recommend Tailormade to anyone.

April 22, 2026
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Reply from Tailormade Moves

Thank you for your kind feedback. We’re really pleased to hear you had a positive experience with our communication and property viewings. We truly appreciate your recommendation and look forward to helping you again in the future.

Rated 5 out of 5 stars

TMM have always been approachable and…

TMM have always been approachable and fixed any issues whither it be sales or letting. Great staff, highly recommended

April 20, 2026
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Reply from Tailormade Moves

Hi John, thank you for your kind words. I’m glad that we could help! Thanks, Rachel

Rated 5 out of 5 stars

Very professional

Very professional, courteous and supportive staff. The process was smooth all the way, starting from the enquiries to entry. Thank you very much.

April 20, 2026
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Reply from Tailormade Moves

Thank you for your lovely review!

Rated 5 out of 5 stars

Everything from your end ran smoothly…

Everything from your end ran smoothly and Kathrine was lovely easy to talk to very professional also and asset to your company .Thank you

April 14, 2026
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Reply from Tailormade Moves

Thank you for the kind words Ileene, it was an absolute pleasure to work with you to secure a successful sale. I hope you enjoy your gift and I wish you all the best with you feature plans. Kind regards, Katherine

Rated 5 out of 5 stars

Exceptional Service During a Difficult Time

I cannot recommend Tailormade Moves highly enough. They recently handled the sale of my late father’s house, and their professionalism and empathy made the process so much easier to navigate.
From the initial valuation to the final completion, the entire team was efficient and communicative. I want to give a special mention to Louise. She was absolutely incredible throughout the sale, extremely professional, patient and her attention to detail were second to none. She kept me updated every step of the way, she handled all the viewings and was always on hand for advice or information. If you are looking for an estate agent that combines market expertise with a personal, human touch, look no further.
Thank you again and I’ll be in touch again soon when I come to selling my own house.

April 9, 2026
Unprompted review
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Reply from Tailormade Moves

Thank you so much for your kind review. It was a privilege to help you through the sale of your father’s home and I’m glad to hear the process felt a little easier during what I know was a difficult time.

I’m delighted you felt supported and well informed throughout. The whole team will be thrilled to read your words and I’m personally very touched by your feedback.

Thank you again for choosing Tailormade Moves. When the time comes for your own sale, I’ll be here and very happy to help.

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