Tailormade Moves Reviews 

474
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and caring, often going above and beyond to assist them. The service provided is frequently described as efficient and supportive, making complex processes like house moves seamless and stress-free. Many people appreciate the clear communication and quick response times, ensuring they are kept informed at every stage. However, some customers also noted that communication could sometimes be improved, feeling that the process was reactive rather than proactive. A few other people also felt that responses to concerns were defensive, and a more empathetic approach would have been appreciated in difficult situations.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many describing it as seamless, professional, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's professionalism,... See more

Response time

Customers had positive experiences with response times, consistently praising the quick and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding service from first introduction/visit to the property by Louise followed by equal support from the wider office based (Rhea) team thereafter. I was updated routinely with progress during c... See more

Company replied

Rated 5 out of 5 stars

Tailormade Moves have nurtured me through my recent house move, dealing with both sale and purchase. From preparing the sale details, through the viewings and offers to support with my purchase the wh... See more

Company replied

Rated 5 out of 5 stars

Rachel and others at Tailormade moves went out of their way to find us a rental property. There were adaptable to our needs and always friendly. An extremely professional service, they appear to be a... See more

Company replied

Rated 5 out of 5 stars

Tailormade Moves is the dream agency. We've been in to two properties with them, and they've always helped us with everything, supporting us every step of the way. From day one, they trusted us and ga... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

Being a great estate agent is about knowing the area, the property stock and the people who live and work here. Tailormade Moves has been operating in Inverness and the surrounding area since 2013 and over the years we’ve seen the area change and thousands of properties come and go. This level of knowledge makes all the difference – we know this part of the world inside out. And we understand all aspects of buying, selling and letting houses here. But our mantra is people first, property second. Tailormade Moves never forget that people are our business. We pride ourselves on doing the right thing, at the right time with the right people.


Contact info

4.9

Excellent

TrustScore 5 out of 5

474 reviews

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4.9

All reviews

(474)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

I would definately recommend…

I would definately recommend Tailormademoves from start to finish Louise was so helpful nothing was a bother to her and also Suzy helped us too as we live on Glasgow Louise kept us in the loop at all times thank you again.

May 5, 2026
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Reply from Tailormade Moves

Thank you for your wonderful feedback. It was our pleasure to support you from start to finish. Keeping you updated throughout was important to us, especially with you being in Glasgow, and we’re glad it made a difference. Louise & Suzy

Rated 5 out of 5 stars

Brilliant service

Great service from Alison and Rachel, they went above and beyond to make sure I was satisfied with the property & that it would meet my expectations before moving into the property.

May 5, 2026
Unprompted review
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Reply from Tailormade Moves

Hi Dominic, thank you for your lovely review. We are glad that we could help you find a great property. Thanks again, Rachel

Rated 5 out of 5 stars

Selling

We have just sold our house and used Travis as our estate agent. Travis provided excellent communication skills that made the selling process easy. Any questions we had,Travis was more than happy to help. Travis’s dedication and commitment to selling our property was unmatched. Travis spent a large amount of time at our property to accommodate a large number of viewings. After each viewing Travis provided feedback through a group chat on WhatsApp so my fiancée(who works offshore) could also be kept up to date on how the viewings were going.
Travis’s videographer Enriko was fantastic and provided a high quality video of our property which even included drone footage. If you are looking for a reliable estate agent look no further!

April 21, 2026
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Reply from Tailormade Moves

Thank you for your kind words Scarlett! Wishing you all the best in your next chapter and most importantly go enjoy that trip to Thailand! Travis

Rated 5 out of 5 stars

Travis was very helpful

Travis was very helpful, prompt and got back to me when he said he would. Very efficient and still supporting even after settlement.

April 28, 2026
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Reply from Tailormade Moves

Wishing you all the best in your new home Tina!

Rated 5 out of 5 stars

Excellent Service and Valuable Advice

I recently viewed a property and had a great experience. Travis was extremely helpful, providing plenty of information and answering all my questions about the property. Gemma was also very supportive and kindly recommended her mortgage advisor to us, which we really appreciated. Overall, a very positive and professional service

April 17, 2026
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Reply from Tailormade Moves

Thank you Ryan! Wishing you all the best in this exciting chapter!

Rated 5 out of 5 stars

I have been very pleased with the speed…

I have been very pleased with the speed and efficiency of putting my property on the market. I was advised in adequate time of the viewings and after each I was contacted to tell me of the outcome. I have now had a written offer and so far everything is in place. I trust that I will get the same advice and help through the onward sale process. My Estate agent Katherine is always on hand and most helpful.

April 22, 2026
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Reply from Tailormade Moves

Thank you for the kind words Audrey. It’s lovely to hear what a great experience you have had from the whole team at TMM. We will continue to be on hand for any help during the conveyancing process and for advice securing your next home. Thanks again, Katherine.

Rated 5 out of 5 stars

Tailormade Moves have been very good in their communication…

Tailormade Moves have been very good in communication. They are prompt in responding to request for property viewing. On viewing day they allow you to check whatever you want to and they answer all your questions. I would recommend Tailormade to anyone.

April 22, 2026
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Reply from Tailormade Moves

Thank you for your kind feedback. We’re really pleased to hear you had a positive experience with our communication and property viewings. We truly appreciate your recommendation and look forward to helping you again in the future.

Rated 5 out of 5 stars

TMM have always been approachable and…

TMM have always been approachable and fixed any issues whither it be sales or letting. Great staff, highly recommended

April 20, 2026
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Reply from Tailormade Moves

Hi John, thank you for your kind words. I’m glad that we could help! Thanks, Rachel

Rated 5 out of 5 stars

Very professional

Very professional, courteous and supportive staff. The process was smooth all the way, starting from the enquiries to entry. Thank you very much.

April 20, 2026
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Reply from Tailormade Moves

Thank you for your lovely review!

Rated 5 out of 5 stars

Everything from your end ran smoothly…

Everything from your end ran smoothly and Kathrine was lovely easy to talk to very professional also and asset to your company .Thank you

April 14, 2026
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Reply from Tailormade Moves

Thank you for the kind words Ileene, it was an absolute pleasure to work with you to secure a successful sale. I hope you enjoy your gift and I wish you all the best with you feature plans. Kind regards, Katherine

Rated 5 out of 5 stars

Exceptional Service During a Difficult Time

I cannot recommend Tailormade Moves highly enough. They recently handled the sale of my late father’s house, and their professionalism and empathy made the process so much easier to navigate.
From the initial valuation to the final completion, the entire team was efficient and communicative. I want to give a special mention to Louise. She was absolutely incredible throughout the sale, extremely professional, patient and her attention to detail were second to none. She kept me updated every step of the way, she handled all the viewings and was always on hand for advice or information. If you are looking for an estate agent that combines market expertise with a personal, human touch, look no further.
Thank you again and I’ll be in touch again soon when I come to selling my own house.

April 9, 2026
Unprompted review
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Reply from Tailormade Moves

Thank you so much for your kind review. It was a privilege to help you through the sale of your father’s home and I’m glad to hear the process felt a little easier during what I know was a difficult time.

I’m delighted you felt supported and well informed throughout. The whole team will be thrilled to read your words and I’m personally very touched by your feedback.

Thank you again for choosing Tailormade Moves. When the time comes for your own sale, I’ll be here and very happy to help.

Rated 5 out of 5 stars

Quick sale, professional experience with staff. Thank you

We met Louise while viewing another property and from then we knew she was going to be the lady to sell our house. She was very professional, contactable around the clock and willing to work unsociable hours for viewings if required. Louise worked with us to get our house on the market as soon as possible so we could put offer in on house we had seen. She ensured pictures were taken promptly and they were uploaded to the website within a few days. We were very lucky to have our house put on the market on the Tuesday and offer accepted by Friday. Louise then helped guide us through the process of purchasing new house. We can’t thank you enough for all the help you gave us and would recommend Tailormade Move to a friend.

April 7, 2026
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Reply from Tailormade Moves

Thank you so much Rebecca for taking the time to share such a wonderful review. It was a pleasure working with you both and I’m delighted that you felt supported throughout your sale and purchase.

I’m thrilled we were able to move quickly, get your home on the market, and secure an offer within just a few days. Helping you navigate the next steps and ensuring everything went smoothly was truly important to me.

Your recommendation means a great deal. Wishing you every happiness in your new home and thank you again for choosing Tailormade Moves.

Rated 1 out of 5 stars

Use with caution

We instructed Tailor Made Moves to sell our home late last year while we had a reservation on a new-build property with a strict deadline attached. The purchase depended entirely on achieving a sale within a defined timeframe. This was explained clearly from the outset and the agent indicated they were confident working within that timeframe. Concerns about the practicality of the deadline were only raised much later.

There were some positives. Communication was generally courteous and viewings were arranged once interest emerged.

However, the early stages were slow. We waited around a month for the first viewing and during that period no alternative strategy, pricing adjustment or marketing change was proposed. In a sale where timing was critical, that lack of early momentum was significant.

There were also practical issues at the point of launch. We had to prompt both the installation of the sale board and the property being listed online. Photography required two rounds after an initial set appeared rushed, and the final images were not of a strong standard, which may have affected how the property was presented.

More broadly, the process was reactive rather than proactive. Periods of limited activity were not accompanied by a clear or structured plan to generate momentum. When feedback from viewings raised questions about the condition of the property, we made clear we were willing to act, but were advised that no changes were necessary and this did not develop into a defined strategy. Pricing and marketing decisions were taken in line with the advice provided.

In the final week before our onward purchase was withdrawn, there was no change in approach despite the known deadline. Given how critical that stage was, we had expected some form of escalation or renewed effort to engage potential buyers.

When we raised concerns, the response from the office felt defensive, with points challenged before there had been an opportunity to fully clarify the issues.

Given the clear time pressures attached to our onward purchase, a more proactive and structured approach was required.

For sellers working to a deadline or dependent purchase, it would be important to ask in advance how strategy will adapt if activity is slow, what specific interventions will be made, and how momentum will be maintained.

February 2, 2026
Unprompted review
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Reply from Tailormade Moves

Thank you for providing a second review. As noted in your previous feedback, we fully appreciate your disappointment and understand how frustrating the circumstances must have been. The timeframe associated with your onward purchase was determined by the developer, and although our team worked diligently to generate interest and arrange viewings, we share your disappointment that a sale could not be secured within that period. We wish you every success with your future plans.

Rated 5 out of 5 stars

Helpful, Responsive and adaptable to our needs

Rachel and others at Tailormade moves went out of their way to find us a rental property. There were adaptable to our needs and always friendly. An extremely professional service, they appear to be a tight knit team and we are so pleased with our new place and the support we continue to receive. Would definitely recommend.

March 20, 2026
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Reply from Tailormade Moves

Hi Tom,

Thank you for your kind words. I’m glad that we could find you the right property and help you every step of the way.

Rated 5 out of 5 stars

First time buyer with Travis, couldn’t recommend more!

During the process of my partner and I buying our first home we had Travis assisting us which made the whole experience effortless.

He was very accommodating as he was always on the phone whenever we needed him; solving any problem or query.

Couldn’t recommend him and Tailor Made Moves more, thanks Travis!🏡

September 26, 2025
Unprompted review
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Reply from Tailormade Moves

Thank you Ryan, It was my pleasure helping you find your first home and I wish you and your partner the very best and hope you make many happy memories in your new home

Rated 5 out of 5 stars

First time landlord

As a first time landlord, Tailormade Moves were great at explaining all the requirements and legislation that I needed to comply with.
They handled everything and made the process very easy for me. Once ready to be let my house was snapped up very quickly. I look forward to continuing to work with them over the coming years. Thank you.

February 13, 2026
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Reply from Tailormade Moves

Hi Tommy, thank you for your lovely feedback. We are delighted that we could help you thought the letting process. Thanks again, Rachel

Rated 5 out of 5 stars

My house search journey

The staff are very nice and helpful, I had no hustle or time consuming files to complete but advanced swift technology apps made the transition beautiful 😀 👌. I will recommend tailormade moves to family and friends

February 2, 2026
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Reply from Tailormade Moves

Thank you for this lovely review! We are glad you are happy with our service. TMM lettings team.

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish when selling our home with Travis and rest of the team at Tailor made moves. We were kept well informed along the whole journey. Fantastic customer service .

February 3, 2026
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Reply from Tailormade Moves

Thank you Carol, wishing you all the best in your next chapter!!

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