Moss Plumbing And Heating Engineers Reviews 

206
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and courteous staff for arriving strictly on time, maintaining a genuinely friendly attitude, and being extremely thorough during every single service appointment. Many people note that various plumbing jobs are completed efficiently with wonderful attention to detail and absolutely no mess left behind. Some people were satisfied with the quick and clean installation of new boilers, ensuring home heating systems operate smoothly and efficiently. Consumers also mentioned that ongoing communication throughout complex bathroom renovations was consistently clear, exceptionally reliable, and entirely stress-free from start to finish.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, professional, and... See more

Staff

People report high satisfaction with the staff, consistently praising their friendly, professional, and... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with the outstanding workmanship and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service received by Steven today. He kept me updated regularly, arrived on time and his work was exceptional. He checked everything very thoroughly, was friendly, engaging, courteous and pol... See more

Rated 5 out of 5 stars

Steven took on the job of 3 en-suite bathrooms for an extension with a very strict deadline to be ready for a 21st birthday party. He was really Honest about committing to 2 of 3 but in the end he... See more

Rated 5 out of 5 stars

We’ve just had our main bathroom ripped out and transformed into an amazing modern shower room. We are absolutely delighted with the end result. From the initial consultation right through to the fini... See more

Rated 5 out of 5 stars

Two modest sized bathroom / en-suite renovations carried out to budget and to time. Standard of workmanship high, everything kept clean and tidy with no issues or if there were, resolved with a fuss.... See more


Company details

  1. Heating Contractor
  2. Gasfitter
  3. Property Maintenance

Written by the company

We are a family run plumbing and heating company based in central Scotland. We cover all aspects of plumbing and heating works, specialising in central heating, boiler installations and full bathroom renovations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

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No recent history of asking for reviews

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4.9

All reviews

(206)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The guys have done a great job

The guys have done a great job on my small/awkward sized, outdated bathroom. Very neat and tidy through the whole refit. Great communication throughout and very informative on the work carried out

June 15, 2021
Unprompted review
Rated 5 out of 5 stars

Could not fault Moss Plumbing

Could not fault Moss Plumbing. We are very pleased with our bathroom, it has been fitted to a great standard. The team were hard working and professional and the job was completed as expected within the week. I would recommend Moss plumbing if anyone asked.

June 10, 2021
Unprompted review
Rated 5 out of 5 stars

From start to finish the guys were…

From start to finish the guys were excellent, Steven and Thomas were friendly, polite, knowledgeable and listened to what i wanted. They arrived on time, done the work and tidied up behind them leaving no mess. I have the bathroom that i wanted, with a high standard of finish and at a very reasonable price.

June 4, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service fitting our new shower room. They came exactly when they said they would and were very professional. The workmen were happy to answer any questions we had and explained what they were doing along the way. They were also very tidy and had a high level of attention to detail. We wanted to add on an extra item that was not part of our original request and this was no problem for them to sort and was done within a few days. Definitely recommend.

May 11, 2021
Unprompted review
Rated 5 out of 5 stars

new bathroom

Fantastic job fitting our new bathroom from steven and his team. my wife was over the moon with the job. they turned her dream into reality. I would highly recommend moss plumbing and heating. George Mcneil

May 8, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent work.

Excellent job carried out by Steven and his mate replacing our central heating boiler. Done in less than a day with no mess and everything explained about the new system. I would highly recommend Moss Plumbing and Heating, in fact I will be using them to do annual serving too.

May 1, 2021
Unprompted review
Rated 5 out of 5 stars

Moss Plumbing were recommended to us by…

Moss Plumbing were recommended to us by a friend who recently had some work done to their heating system. We had problems with our heating system at Christmas time last (2020) - Steven came out straight away on Hogmanay and gave us advice in terms of what to do next (discuss options with boiler manufacturer etc to understand if the boiler could be repaired first). Once we knew we needed a new boiler, Steven ordered a new one for us and fitted on the bank Holiday. Excellent service, competitive pricing, turned up on time (and electrician) and checked our full system.
We have also recently used Moss Plumbing to do other work within the house. Again fixed ghe problem on the same day that we contacted them. Brilliant. Would highly recommend.

April 9, 2021
Unprompted review
Rated 5 out of 5 stars

Replacement electric Shower.

Just had Steven from Moss Plumbing and Heating install a new shower for us. Professional from start to finish. No mess and explained the work when completed.
Followed Covid protocols, masks, distance etc.
Would recommend for a professional job.

March 12, 2021
Unprompted review
Rated 5 out of 5 stars

Great for many jobs

I've used Moss Plumbing & heating several times, to install a boiler, replace radiators and radiator valves and for general fixes. always communicate well, produce good results at reasonable prices and leave everything clean (and dry) when they finish

January 26, 2021
Unprompted review
Rated 5 out of 5 stars

New kitchen

Just had a new kitchen fitted and Moss Plumbing did some work for us. We are delighted with the service we recieved. The team were fantastic, super helpful and reliable. Nothing appeared to be too much trouble - even with last minute requested! I would highly recommend. Thanks again.

December 11, 2020
Unprompted review
Rated 5 out of 5 stars

Turning visions into reality.

After various trips to bathroom showrooms and constant Pinterest browsing, we finally had a picture in mind of what we hoped our finished bathroom would look like. The next stage was to look for the correct company to make these thoughts a reality.
I had followed Moss Plumbing on Facebook for a few years and I was always impressed with the standard and various styles of bathrooms that they featured on their posts. This coupled with a strong recommendation from a colleague who had 3 bathrooms plus a boiler replacement carried out by Moss meant we asked them to supply us with a quote. When Steven came over he was very attentive when he listened to our ideas and appreciated we knew exactly what we wanted, but didn’t hesitate to point out one or two things of which he felt would look better or be more practical in our original plans.
Not long after receiving our quote we decided to book with Steven.
We purchased all the materials with a few minor exceptions and Steven was always on hand to answer any queries we had prior to ordering any items.
All trades are supplied under the one contractor and Steven manages this well and each day was a slick process. He uses top local trades people and this is apparent in the end result which possibly exceeded our original expectation as we are delighted with our now stunning bathroom.
Thanks again to Moss Plumbing - we wouldn’t hesitate to use them again and recommend them to others.

November 19, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service from day one

Excellent service from day one, Stevie who came to carry out the repairs was friendly and explained everything that was going to happen in detail.
Work was carried out quickly and professionally and the finish to the job was above excellent.

November 16, 2020
Unprompted review
Rated 5 out of 5 stars

New Gas Boiler Installed

Got a new boiler fitted a month ago. The boiler was fitted in a day and the plumber and electrician were tidy and the work was done well. The old boiler was taken away and the room where the work was done was cleaned up as well.
There was a small leak after a few days but Stephen came round as soon as it was reported and everything was sorted very quickly with no fuss.
Prices were very competitive and would use Moss plumbing again without any hesitation.

November 11, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommend!!

Service has always been excellent. The guys that come out are very precessional and friendly and just get on with the job. Would 100% recommend.

November 2, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service from Moss

Couldn’t have asked for better service having new bathroom fitted.
Steven provided all the information I needed from initial quote to after sales. Fitting went without fault from start to finish. Great communication throughout, tradesmen were all on time, and were very pleasant and trustworthy. All went the extra mile. Brilliant finish on the bathroom install. Fantastic service.

October 9, 2020
Unprompted review
Rated 5 out of 5 stars

Quick and Efficient

Quick responses to emails, very efficient throughout from enquiry to work being carried out. Would highly recommend.

September 22, 2020
Unprompted review

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