They stocked the Segura Jacket I’d been looking for in my size and the great thing about the service, unlike other European stores, was that they shipped my order to the UK and I didn’t have to worry... See more
Company replied
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See what reviewers are saying
The parts arrived exactly as ordered, and everything was correct. I had no issues with the products themselves. The only reason I'm not giving five stars is the rather slow order processing and delive... See more
Good prices, fast delivery. Of ncourse it takes a few days, given that it had to come from Spain to the Netherlands, but after ordering it was shipped within a few hours. Never had a bad experience wi... See more
Company replied
Customer support was excellent and speed of delivery was very decent. Also prices were very good especially in comparison to Greece where I stay. Highly recommend ordering from this site
Company replied
Company details
Written by the company
Motardinn specialises in motorcycle accessories, gathering the finest quality products into one convenient and easy-to-use online shop. Motardinn’s product range features top quality goods from some of the sport’s best brands, all at affordable prices. The Motardinn team is made up of motorcycle riders, meaning that they can share their expertise and experience with the customer. The team can advise motorcyclists on the best products for their needs, while taking into account their ability and experience. From clothing and footwear to safety equipment, electronics and spare parts, Motardinn is able to ship its top-quality items to over 180 countries around the world with fast delivery times and a 30-day returns policy. Motardinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,500,000 legitimate products and over 10,500 trusted brands available. Shipping & secure payment! Visit us today at www.motardinn.com
Contact info
C Pirineus 9 , 17460 , Celrà , Spain
- +34932 20 00 89
- support@tradeinn.com
- motardinn.com
4.3
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent choice and availability of…
Excellent choice and availability of sizes. Delivery was speedy with great communication and updates. Big bonus of uk customs fees included in price! Will defo be back for future purchases. A+++
February 6, 2026
Unprompted review
Reply from Motardinn
Dear,
Thank you for taking the time to your positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Finally received my product/helmet
Finally received my helmet after 6 weeks of chasing issues regarding delivery and requesting a refund.
After the long wait, yes, the goods came through. Thank goodness, as I was extremely skeptical reading the reviews and the mucking around with tracking numbers ect.
I honestly didn’t expect the product to arrive and thought I had been scammed.
Helmet is great..
Would I shop again with this company,
No!
Awful delivery time and communication.
February 14, 2026
Unprompted review
Reply from Motardinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
A product i ordered (Motorbike goggles)…
A product i ordered (Motorbike goggles) come scratched, i try to solve but only at my delivery expense, just a crap aftersales customer service
February 13, 2026
Unprompted review
Reply from Motardinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
Cancelled order immediately days before…
Cancelled order immediately days before dispatch. Still sent the item out. Requested refund once arrived. Paid £12 for return. They confirmed reciept of item. Its been 27 days since and i still havent recieved my refund. Do not buy from this company.
February 12, 2026
Unprompted review
Reply from Motardinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
perfect service
February 2, 2026
Unprompted review
Reply from Motardinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Motardinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Neck pad for Shark race R pro gp.
Really good choice of helmet accessories, I found what I was looking for and ordered straight away, good price decent delivery time considering it came all the way from Spain. Highly recommended this website.
January 22, 2026
Unprompted review
Reply from Motardinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reply from Motardinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Worst customer service support
Its been over a month now I have ordered fork seals for my bike. I have sent over 10 emails to support which is about as useless as hammering ur head against the wall. Worst service ever and still awaiting a refund.
February 1, 2026
Unprompted review
Reply from Motardinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Great service kept me informed on my…
Great service kept me informed on my order and delivery would highly recommend will be shopping here again
January 23, 2026
Unprompted review
Reply from Motardinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
The whole process was very quick
The whole process was very quick , the price was the cheapest around , happy with everything from start to finish.
January 21, 2026
Unprompted review
Reply from Motardinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
very fast shipping
very fast shipping, securely packaged, items as described, thank you.
January 23, 2026
Unprompted review
Reply from Motardinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
It's OK but the shipping time takes too…
It's OK but the shipping time takes too long. Otherwise there is no problem with them.
January 11, 2026
Unprompted review
Reply from Motardinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Reply from Motardinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
The ordered products did not arrive
The ordered products did not arrive. The money was not refunded. Fraudsters! I do not recommend them to anyone.
December 13, 2025
Unprompted review
Reply from Motardinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice.
We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.
Please excuse any inconvenience caused.
Best regards
Reply from Motardinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
very good product…
January 19, 2026
Unprompted review
Reply from Motardinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Reply from Motardinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Good prices but very slow service and bad advice.
Unfortunately my experience with this webshop was not the best. The moment I placed my order for a leather motorjacket, which was on 28.11.2025, delivery was "promised" between 03 and 05.12.2025. Being only shipped ten days after I placed the order, I received my leather jacket on 15.12.2025. Upon receipt the jacket appeared to be too small. Although this was the size advised by Motardinn in correspondance with my own measurements, as I was barely able to move my arms and it was not possible to close the jacket without brute force or at risk of suffocation from my side. Same evening I requested for a return, which was accepted without any problems and the jacket was returned and dropped off at the parcelservice by me on 18.12.2025. On the 24.12.2025 the jacket was received by Motardinn according to the courierservice which was used by them. Waiting for two weeks, there was no reaction yet so I contacted the company by mail and I received a reply that at that time returns delivered on the 23rd where being processed and packages received later would likely be processed the following days thereafter. On 02.01.2026 I contacted them again and received the same answer that they were processing packages that they were processing packages received on the 23rd and... Being not very happy with how things were going I commented on this and finally on 13.01.2026, 20 days after they had received my return, I received the confirmation that my parcel was being processed and that i could expect my refund soon. Today I finally received my refund, but not before Motardinn deducted the shipping expenses for the return, even though I ordered the jacket in that size upon their advice. As such this was also my last order with this company!
January 16, 2026
Unprompted review
Reply from Motardinn
Hello,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with our customer service. This is not the level of support we aim to provide.
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Don’t hold your breath re delivery.
Don’t hold your breath re delivery.
Ordered 2 litres of 70w gear box oil. Didn’t know it was coming from Spain !
January 12, 2026
Unprompted review
Reply from Motardinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
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