Found some chili sauce I'd been looking for at a great price so ordered a case along with a few sweet treats and some electric salt and pepper mills (didn't need them, but the price was decent).... See more
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Website says 3-5 days delivery, I'm now 2 weeks down the line and nothing. contacting customer services over and over during a 4 day period and being told 'systems down' or 'system not responding'. Ev... See more
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Don't bother. I've used motatos a few times..orders always take longer than expected. Products are ok and arrive as described, but the long waits are becoming ridiculous. Order placed around 10 workin... See more
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What a joke! After having placed an order more than 10 days ago, i still hadn't received an email about its dispatch. I contacted customer service and was told the order must have been lost by royal m... See more
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Company details
Written by the company
We are a different kind of food store. We save food from manufacturers that otherwise would risk ending up in landfill due to changes in packaging, seasonal changes, or short best before dates.
Contact info
8 Devonshire Square, EC2M 4PL, London, United States
- hello@customerservice.motatos.co.uk
- motatos.co.uk
3.4
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Products arrived destroyed
Products arrived destroyed
Courtiers lied about attempting 2 of the 3 deliveries until i pointed out i live above a shop with cctv
Customer service was rude and laughed at my report
August 7, 2023
Reply from motatos.co.uk
Thank you so much for taking the time to give us feedback. We are really very grateful for that. 🙏 We are so sorry to hear your order arrived in this way, please forgive us. We hope it will be a better experience next time. 🍀 We try to get better and better every day and are therefore grateful for your feedback regarding the courier🙏 If there is anything else we can help you with or you feel like your matter was unresolved, please feel free to send us an email at hello@customerservice.motatos.co.uk or phone +44 330 818 9903 and we will be happy to assist! 💚
Delivered to my door
Delivered to my door. Good
Free delivery. Good
Spend min of £40 to get free delivery. Not good
Some goods worth buying. Good.
Some goods not the bargain that we're made out to be.
August 8, 2023
Reply from motatos.co.uk
Thank you for letting us know what you think! 🙏 It's really appreciated! We're sad that you think we're expensive... We always try to be as cheap as possible because we want to save as much food as possible but having said that, we also have to make sure we find a sustainable deal to make sure we can continue saving food even in the long run 💪 We won't always have the lowest price but I promise we try to be as cheap as we can.
Depends if you like crisps and snacks
I like using products that might otherwise be wasted, however I find the site confusing, especially about the size of an item. I also find there are too many highly processed foods on offer, which I would not normally buy.
August 13, 2023
Reply from motatos.co.uk
Hello and thank you for the review! 🌟Sweets and crisps that risk being thrown away have already been produced. And if there is something we dislike, it is unnecessary production that results in unnecessary emissions. That's why we think that sweets should also be saved!💚♻️
Box arrived damaged and open
August 13, 2023
Reply from motatos.co.uk
Thank you very much for taking the time to give us feedback. We are so grateful for it 🙏 We always strive for our products to arrive in the best condition but in your delivery we have really failed to do so 😕 We apologise for this and would like to help you further with a complaint if something was broken! Our customer service is available 9-17 by phone Mon-Thurs, 9-16 Fri. Otherwise, you can reach us at hello@customerservice.motatos.co.uk, hope to hear from you 💚! With best regards, Motatos 😍
Reply from motatos.co.uk
Thank you for the 5* review ✨ We are so happy that you are satisfied with your Motatos experience and the help you received from our customer service team 😍
Fantastic deals
August 10, 2023
Reply from motatos.co.uk
We are glad to read that you're happy with our deals 🤩 Thanks for joining us and making a difference! 👏 We can't wait to make you another order. Please keep an eye on our website for all of our offers and discounts to grab your favourite products. 🙌🏻
Great company
It was great to find a company that sold the one thing I couldn't find any more in the large supermarkets which was tinned leaf spinach. So I stocked up on a few tins among other things! There is a great range of products reasonably priced and delivery was very quick once the order was packed up. Will definitely be back!
August 12, 2023
Reply from motatos.co.uk
Thank you for your review! 💚 We are happy to hear you were able to find products you love! You are a real climate hero who saves perfectly good food from being thrown away unnecessarily 👏 Welcome Back!
always easy dealing
August 2, 2023
Reply from motatos.co.uk
Thank you so much for taking the time to let us know what you think 🤩 It's really appreciated and it's so nice to read that you're happy with Motatos. Happy shopping!!
Much better experience than last time
Much better experience than last time, items delivered quickly. However, only 4 stars because I received an email saying order would be delivered the next day - no delivery arrived. Then received an email saying order had been sent to couriers, and box arrived that same day with no other warning. Otherwise, would have been 5 stars.
August 2, 2023
Reply from motatos.co.uk
Thank you giving us a 4* review and taking the time to leave us valuable feedback, it is really helpful in letting us know how we can improve in the future. We are really sorry for how delivery affected your order, we hope you were able to enjoy your order when it arrived. 💚
Great company good dates bbf saves…
Great company good dates bbf saves money product choice good on everyday items , shipped very quickly good way to help be greener
August 9, 2023
Reply from motatos.co.uk
Hello and thank you for this review!! 🌟
Please continue to help us spread the message of reducing food waste 🍝♻️
All the best, Motatos 🌏
Great prices, great service
Great prices, great service. Not much else to say. Highly recommended.
July 19, 2023
Reply from motatos.co.uk
Thank you very much for the 5* review ✨ We are so happy that you are satisfied with your Motatos experience and that you are recommending us 😍 We really can't wait to welcome you back for another order soon 🙏🏻
Great stuff
Excellent to have foodstuffs that would otherwise go to landfill. Nothing wrong with them, even if slightly out of date.
August 1, 2023
Reply from motatos.co.uk
This is great to read! 😃 We are so grateful for the positive review and that you love our ethos, Thank you! 🙏 What a climate hero you are 👏🌟
Reply from motatos.co.uk
Hi! It makes us so very sad to read that you had this experience with us. 😕 We apologise for this. If your compliant has not been resolved yet please get in contact with our customer service team. They are available 9-17 by phone Mon-Thurs, 9-16 Fri. Otherwise, you can reach them at hello@customerservice.motatos.co.uk, With best regards, Motatos 💚
Great, great, great
Made some great savings across my order. There is such a vast amount of products to choose from that everyone would find something they liked on offer. Delivery was fine came as expected. Driver was polite and friendly. All round very happy and have placed a 2nd order already. Thank you for what you are doing to prevent food waste.
August 2, 2023
Reply from motatos.co.uk
Thank you very much for your 5* review 🙏 Gold star to you for helping to reduce food waste! 🤩 Its great to have you shop with us. Please keep an eye on all our offers and discounts as well as new products we think you will love! 💚 Have a great day and we look forward to welcoming you back for your future orders! 🌏
Reply from motatos.co.uk
Thank you for your 5* review!! 😃 We hope you enjoy your products and come back to shop with us very soon! 🌟
Could have been better
Could have been better. Firstly it took three atempts actually successfully place the order on the website, the link to paypal was not working correctly leading to three pending transations on my debit card. I did finally place the order but the good never arrived. I had a notification from parcel force that the parcel was damaged and returned to the sender. I did get a refund 6 days after this but overall a bit of a wasted 10 days
August 7, 2023
Reply from motatos.co.uk
Hi, thank you for your review, we really value your feedback! We are so sorry you have had a negative experience with us. If you feel you didn't get all the help needed when contacting us please reach out to us again, we really want to help you. We hope you have a better experience if you order with us again in the future! Have a great day from Motatos 🌏
I had a problem and customer service…
I had a problem and customer service was great no problems
August 2, 2023
Reply from motatos.co.uk
Thank you very much for the 5* review ✨ We are so happy that you are satisfied with the help you received from our customer service 😍 We really can't wait to welcome you back for another order soon 🙏🏻
Delivery much improved via Royal Mail
Delivery much improved via Royal Mail . Despatch has also improved to a more acceptable level
July 26, 2023
Reply from motatos.co.uk
Hi! Thank you for your review! We are glad to hear you are happy with our new choice of courier and that our faster delivery times! 🚚
Appreciate the value of Motatos as…
Appreciate the value of Motatos as being a minimum waste company but wasn’t expecting the best before dates to be so close to the delivery date
2 items were 6 months past their best before
July 31, 2023
Reply from motatos.co.uk
Hello! Thank you for taking the time to review us! 🥰 We are sorry to hear you were not expecting to receive goods past their best before date, this is a large part of our mission to tackle food waste! 🌿 These items should still be good to consume, and by shopping with us you are saving them from landfill! 🚀All dates can be found on the product pages, and of course, if there is anything wrong in terms of taste smell or appearance please get in touch!
Great good serivce.
August 6, 2023
Reply from motatos.co.uk
Thank you for your review and for joining our mission to tackle food waste!😊🌿
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