Hi. so far the support has been great. I hope these guys never fail their customers and the offers and collaboration remain as great. For the past two years and a half they remained my go to shop for... See more
Company replied
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Very good experience with my order.Sportbikeshop and Infinity didn't want to mach Motocard price.My Arai rx7v evo was 20% cheaper than in UK.Little bit longer delivery around 2 weeks but received ear... See more
Company replied
I was told item delivered, by sur .no package no signature and no proof by courier. Motocard have over a week now fobbed me off of were my helmet delivery is. Bad customer service 😑. Still not res... See more
Company replied
I visited Algarve store to find a part from Shoei neotec3 helmet . I had bought a pair. The first guy I talked to was lazy and said " you can't get that part" and then he said we can't help you, a... See more
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Company details
Written by the company
In the new Motocard.com web you'll find the greatest online sales stock for motorcycle accessories and gear. Our maximum guarantee is the trust that the best brands of road and off-road gear have deposited in us. We have offers, novelties, advances and limited editions from AGV, Alpinestars, Arai, Dainese, Fox, Givi, Hebo, Leatt, Nolan, Shark, Shoei and up to 80 brands more, always at a guaranteed minimum price and with maximum service and speed for delivery. Find the best helmets, jackets, gloves and boots for road ; for if you're into long distance touring or if you run around town. And we haven't forgotten that the motorbike is a sport: if you want the maximum features you'll find suits and protections ideal for the track and sports riding. For off-road fans we have all the gear, from head protections to toes, with jerseys, gloves and pants, without forgetting the essential protections for the practise of motocross as well as enduro, and also trial. At Motocard we also have the gear for your bike , from cases and bags to practical navigators and locks. And seeing as our passion doesn't end once off the bike, you'll find casual clothes and biker themed merchandising. The bike can always be where you want it, but the important thing is to always carry it in your heart, as we do at Motocard with passion, which is why we're the motorcycle gear store. What started out as small shop in Andorra is now the largest distributor of motorcycle clothing in Spain, with ten retail outlets distributed between Barcelona, Madrid, Málaga, Valencia and Zaragoza and three more in Andorra and our headquarters in Solsona ...and growing on line to the rest of the world! Thanks to your trust over the years, the new Motocard Bike Store is born, to cover all your needs for cycling gear and equipment. Because Motocard is passion for two wheels in all its forms.
Contact info
3.8
Great
43K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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Motorcycle helmet not delivered.
Paid but not received goods.
Buyer beware.
May 5, 2026
Unprompted review
Reply from Motocard
We are sorry to hear about your experience and understand your frustration at having paid for goods that you have not received. This is certainly not the experience we want for our customers.
Your feedback is important and will be shared with the relevant teams so we can continue improving our delivery processes and customer communication.
No Delivery, No Tracking, No Response
I placed a UK order with Motocard on 12th April for a Givi Engine Guard TN9058 (Ref. M-201262581, Size: UNICA) with order number 18974938 with an estimated delivery date of 24th April.
The last update I received was on 21 April stating the item had “left the warehouse.” Since then, there have been no further updates, no tracking number provided, and the order has still not been delivered — now over 3 weeks later.
I have made multiple attempts to contact Motocard, including through their WhatsApp chatbot and via email (as advised by their own support). Despite this, I have received no meaningful response or resolution. The lack of communication is extremely disappointing and not what I would expect when ordering from a company operating in the UK market.
Delays can happen, but failing to provide basic tracking information or respond to customer queries is not acceptable.
I have already formally requested an update and allowed additional time for a response. As no response has been received, I am now preparing to initiate a chargeback through my payment provider.
I would still prefer to resolve this directly. Motocard should urgently:
1) Provide a valid tracking number with confirmed shipment status, or
2) Issue a full refund without further delay.
Unless this is resolved promptly, I will proceed with the chargeback and escalate the matter further if required.
I hope this review prompts a proper response and resolution.
April 24, 2026
Unprompted review
Reply from Motocard
We are very sorry to read about your experience and fully understand your frustration regarding the lack of updates, tracking information, and communication surrounding your order. We sincerely regret that the service provided did not meet your expectations, especially after your multiple attempts to contact our support team.
We understand how disappointing it is to face such delays without receiving clear information or assistance. Your feedback regarding communication, tracking visibility, and response times is extremely important and will be shared with the relevant teams so we can improve our customer support and order management processes.
We also regret the inconvenience and concern this situation has caused you and appreciate you taking the time to provide such a detailed explanation of your experience.
Great prices but shipping can take a…
Great prices but shipping can take a little time but the product always arrives as description and in correct condition.
May 5, 2026
Unprompted review
Reply from Motocard
Thank you for your valuable feedback!
Still have not received my item
Still have not received product that was meant to be delivered on the 16th April. Customer service has not stopped responding to my emails, seems to only get a response from my review on here. The previous emails I received kept giving a new delivery date that kept passing and the item still was not delivered. Having to go through my payment provider for a refund now due to no communication. If in UK (unsure if you can order from elsewhere globally) I would recommend ordering from Sportsbikeshop or Megamotorcyclestore both very good shops.
April 16, 2026
Unprompted review
Reply from Motocard
We are very sorry to hear about your experience and fully understand your frustration regarding the continued delays, missed delivery estimates, and lack of communication from our customer service team. We regret that the information provided did not lead to a satisfactory resolution and that you felt forced to seek assistance through your payment provider.
Your feedback regarding communication, order follow-up, and customer support responsiveness is extremely important and will be shared with the relevant teams so we can improve the experience we provide to our customers.
Reply from Motocard
Thanks for your super feedback
4 weeks on still no sign of order
Placed orders on 08/04/26, and still not delivered ax of 03/05/26, have messaged to be told expected delivery date 22/04/26, which has been and gone. Then informed that items are awaiting collection by courier and they will request express delivery that was 30/04/26, and still haven't had any further update.
May 3, 2026
Unprompted review
Reply from Motocard
Thank you for your feedback.
We sincerely apologize for the delay and the lack of clear updates regarding your order. We understand how frustrating it is to receive multiple expected dates that are not met, along with limited follow-up.
This is not the level of service we aim to provide. We will review what has happened to improve both our delivery reliability and communication.
We recommend contacting our customer service team again with your order details so they can provide a concrete update and help resolve the situation as soon as possible.
Thank you for your patience and for bringing this to our attention.
Did not receive my refund
Did not receive my refund. Does not respond fast to orders do not buy from this company i will not buy from them ever again.
April 22, 2026
Unprompted review
Reply from Motocard
Thank you for your feedback.
We’re very sorry to hear that you have not yet received your refund and for the delays in response. We understand how frustrating this situation is.
This is not the level of service we aim to provide. We recommend contacting our customer service team again with your order details so your case can be urgently reviewed and your refund processed as soon as possible.
We sincerely apologize for the inconvenience and appreciate your feedback.
You never answer emails
You never answer emails. I’ve tried dealing through WhatsApp which is a joke. Been waiting a month now having to deal with PayPal. Would say to everyone please don’t use these as they clearly don’t care at all.
April 13, 2026
Unprompted review
Reply from Motocard
hank you for your feedback.
We’re very sorry to hear about your experience and the lack of response to your emails and messages. We understand how frustrating it is to wait this long and have to escalate the issue through PayPal.
This is not the level of service we aim to provide. We will review this internally to improve our communication and response times.
We recommend contacting our customer service team again with your order details so your case can be urgently reviewed and resolved.
We sincerely apologize for the inconvenience caused.
I had a great experience with Motocard
I had a great experience with Motocard. I’d like to thank the team for the fast and reliable shipping of my product—it arrived in perfect condition and exactly as described. Communication was clear, smooth, and very easy throughout the entire process, which made everything stress-free. I truly appreciate the professionalism and efficiency. Highly recommended!
May 1, 2026
Unprompted review
Reply from Motocard
Thanks for your good feedback!
False information
Easy order, But realised before order was dispatched that it was incompatible with my helmet. Requested to cancel order, But was told it was too late. Eventhough it hadn’t been dispatched. I’ve just checked their cancellation t&c and it states it can be cancelled prior to delivery.
April 20, 2026
Unprompted review
Reply from Motocard
Thank you for your feedback.
We’re sorry to hear about your experience with the cancellation request. We understand how frustrating it is to be unable to cancel an order, especially when it hasn’t yet been dispatched.
You are right to expect clarity and consistency with the stated terms and conditions. This situation does not reflect the level of service we aim to provide, and we will review this internally to ensure better alignment between our policies and their application.
We appreciate your feedback, as it helps us improve.
Helmet not received almost 3 weeks… terrible customer support
Helmet not received almost 3 weeks after ordering it and when I complained they just blamed DPD - no offer of a refund or assistance.
I’ve had to contact my bank to start the process of recovering my money.
Awful service. Avoid this company
April 13, 2026
Unprompted review
Reply from Motocard
Thank you for your feedback.
We are very sorry to hear that you have not received your helmet and for the way your case has been handled. We understand how frustrating it is to wait this long and not receive a clear solution or support.
While the shipment is handled by the carrier, we fully acknowledge that it is our responsibility to assist you and provide a proper resolution. What you describe is not the level of service we aim to offer.
We recommend contacting our customer service team again with your order details so your case can be urgently reviewed and a solution—either delivery confirmation or refund—can be provided as soon as possible.
We sincerely apologize for the inconvenience caused and appreciate your feedback.
Returns are crazy expensive.
Helmet ended up not fitting correctly, so I had to return it, which cost me $150 USD. I have learned my lesson to never again order a helmet from overseas.
April 22, 2026
Unprompted review
Reply from Motocard
Thank you for your feedback.
We’re sorry to hear that the helmet didn’t fit correctly and that the return costs were so high. We understand how frustrating this can be, especially with international orders where sizing can be difficult to get right.
Your feedback is very important, and we’ll take it into account to improve guidance and support for sizing and returns.
We appreciate you sharing your experience.
No issues in this instance but can't…
No issues in this instance but can't say all the other ones before fall on the same bag
April 21, 2026
Unprompted review
Reply from Motocard
Thank you for your feedback.
We’re glad to hear that everything went smoothly this time. We’re sorry to know that your previous experiences haven’t always been as positive, and we appreciate you sharing that with us.
Your feedback helps us improve, and we hope to provide you with a consistently better experience moving forward.
Great product and pricing
Great product and pricing.
Quick international shipping although it cost a lot.
April 22, 2026
Unprompted review
Reply from Motocard
Thanks for your good feedback!
Delivery delays
Ordered boots 24 days ago and still waiting for them. DPD say they still haven't received from Motocard...
May 2, 2026
Unprompted review
Reply from Motocard
Thank you for your feedback.
We’re very sorry for the delay and the lack of clarity regarding your order. We understand how frustrating it is to wait this long, especially when the carrier has not yet received the package.
This is not the level of service we aim to provide. We will review this internally to understand what caused the delay.
We recommend contacting our customer service team with your order details so they can check the status and provide you with a clear update as soon as possible.
We sincerely apologize for the inconvenience and appreciate your feedback.
Still haven’t received my parcel and…
Still haven’t received my parcel and had no tracking information for it
April 28, 2026
Unprompted review
Reply from Motocard
Thank you for your feedback.
We’re very sorry to hear that you haven’t received your parcel and that no tracking information has been provided. We understand how frustrating this situation is.
This is not the level of service we aim to provide. We recommend contacting our customer service team with your order details so they can check the status of your shipment and provide you with an update as soon as possible.
We sincerely apologize for the inconvenience caused and appreciate your feedback.
I've ordered an item and never received…
I've ordered an item and never received it.
Asked additional questions and never got a reply.
May 2, 2026
Unprompted review
Reply from Motocard
Thank you for your feedback.
We’re very sorry to hear that you have not received your order and that your messages have gone unanswered. We understand how frustrating this must be.
This is not the level of service we aim to provide. We recommend contacting our customer service team again with your order details so your case can be urgently reviewed and resolved.
We sincerely apologize for the inconvenience and appreciate your feedback.
Very good service and quality customer…
Very good service and quality customer support
April 20, 2026
Unprompted review
Reply from Motocard
Thanks for your super feedback!
Luck of the draw
Initially thought I had been scammed, turned out to be just poor customer service department, only replied after leaving review and starting PayPal case.
Parcel has arrived after waiting six weeks
April 4, 2026
Unprompted review
Reply from Motocard
Thank you for your feedback.
We are very sorry to hear about your experience and understand your frustration regarding the delays, communication issues, and the situation with your order.
We want to assure you that this is not the level of service we aim to provide. Your case should be reviewed as a priority to clarify what has happened and ensure a proper resolution.
Since you have already initiated a claim via PayPal, we recommend continuing through that channel as well, while also contacting our customer service team with your order details so the issue can be investigated internally.
We sincerely apologize for the inconvenience caused and appreciate your feedback.
Impressive Customer Service
The person I was speaking to was extremely helpful and quick to resolve the issue. Love dealing with this company!
April 30, 2026
Unprompted review
Reply from Motocard
Thanks for your good feedback!
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