Motocard Reviews 42,965

I returned a damaged item 5+ weeks ago along with photo evidence of the damage and Motocard are still silent. DPD have confirmed the returned package was received by Motocard on 26th March but Motocard refuse to engage with me. It's deliberate to avoid refunding. Their chatbot is now recommending I dispute the credit card payment with my bank if I want my money bank. It's clearly fraud they're committing.

Edit: Motocard have replied below, but I've sent ~30 emails over the past 5 weeks and they refuse to engage with me. My order number is attached to this review (they can see it but the public can't) so they know exactly which order I'm talking about. It's all lies.

Edit 2: As soon as my bank refunded me the money with a chargeback, the NEXT DAY Motocard offer me a refund (no mention of how much). They tried to steal and they got caught. Pathetic, terrible business.

the dates they put for delivery on their website are not correct - they showed a date for delivery to their store so I could pick up that they could not meet. There were no updates about the delay and I only found out about it when I called them. I asked for a refund and am still waiting for proof it has been processed.

Very disappointing. Bought Revit gloves and the seams opened after two weeks.
Motocard made the return so difficult and expensive it wasn’t worth returning the gloves.
Won’t buy from Motocard again.

I had a very disappointing experience with Motocard.
I returned items that were clearly defective and not as described, and even after the package was delivered back to their warehouse, they delayed the process for days without any updates.

What’s worse, they expect me to cover return shipping costs for their own mistake, and they only issued a partial refund, ignoring other items and customs fees I had to pay.

Customer support is slow and unhelpful — I already provided all proof (photos, tracking, communication), but they keep stalling instead of resolving the issue properly.

This is unacceptable for a company selling premium gear. I do NOT recommend buying from them.

I strongly advise everyone to stay away from Motocard.

This has been one of the worst online shopping experiences I’ve ever had. I received defective items that did not match the description, and after returning everything at my own expense, the package has been sitting in their warehouse with no action for over a week.

Despite having clear proof of delivery, photos, and full communication history, they continue to ignore the issue, delay the refund, and only offer a partial reimbursement — conveniently leaving out other items and the customs fees I had to pay because of their mistake.

On top of that, they expect the customer to pay return shipping for defective products, which is completely unacceptable and shows a total lack of responsibility.

Customer service is slow, unresponsive, and clearly not interested in solving problems. They just stall and hope you give up.

For a company selling expensive motorcycle gear, this level of service is honestly shocking. Save your time, money, and nerves — buy somewhere else.

A complete joke, ordered a pair of gloves they were never sent because they were out of stock, instead of telling me they have me chasing them up for a month with no reply over 3 emails sent and contact via web chat+unanswered phone call(they have a ai bot chat with brain damage no people)... Then they finally tell me a moth later its out of stock and they can give me a 10 euro voucher... They didn't even give the voucher code or explain how to apply it or request it or cancel the order for that matter, it still shows as open and they still have my money(I guess I wont get that back unless I claim it slimy cockroaches), it annoyes me because I needed the gloves and would have ordered them from another store r ordered another pair if they told me back when... On top of that last time I made an order it was for a helmet they said they would price match, had me hanging for a week and then said they wouldnt price match it so I just bought it from the other store that lucky still had the helmet in stock... Why offer price matching if your not going to honor it, but I already learned my lesson with that one, never ask for a price match always buy the product while its still available... Incompetent and disappointing... I'd rather pay for someone to spit in my face then waste my time like this... Edit: "Regarding your current order, we strongly recommend contacting our customer service team again with your order details so your case can be urgently reviewed, your order status clarified, and your refund processed if applicable." This is exactly what I'm talking about, not even helping just telling me to get back in contact again, pretending to care but not doing anything... Like I said its a headache just to get my money back, I'm getting treated like vermin... This poor response just verifies everything I previously said! Shame on you guys!

Bought from what appeared to be a UK site, for delivery and billing in the UK in GBP. Ordered what I thought was a UK10.5.

The item was delivered from Europe after approximately 2 weeks (no mention of extended shipment times when I ordered it) it turned out to be a US10.5, not a UK 10.5.

I tried to arrange a return on their website but it was charging for return which it shouldn’t have the product isn’t as described.

I used the WhatsApp bot which agreed and said a human would be in touch. I chased in WhatsApp several times with no response until the bot responded after I was ignored for a week.

I raised a complaint via email and the response was: “The size corresponds to a 10.5 in Alpinestars. You can check the size chart to see the measurements in centimeters for each size. You may proceed with an exchange or a return; however, please note that associated fees will apply and are not refundable or deductible.”

So when you’re ordering footwear expecting a size UK10.5 they’ll deliver a UK9.5 and charge you £20-£30 to return it.

Strangely if you order another colour of the same footwear when you select the size it shows “10.5 (EU 43.5)”… again no mention of US or UK but the EU bit would have been enough for some people to realise it wasn’t a UK10.5.

So caveat emptor. Shipping takes ages as the stock isn’t in UK. Returns are expensive because they’re returned abroad… and who knows what size you’ll actually get because they don’t tell you that it’s not a UK sizes when you select the size you want…

And when you query why a UK customer ordering a ‘Size 10.5’ for delivery in the UK paying in GBP got a UK size 9.5 they couldn’t care less (despite different colours of the same item having different size details in the dropdown box).

It’s a SCAM website ! Paid for my order and never received it . No phone number no message ! AI bots respond and there’s an email who responded after 1 or 2 weeks saying I still need to pay little balance after paying for the order. When I send them receipt don’t see response again

So i ordered an LS2 Jet helmet from the on-line store as advertised available within a couple of weeks. I paid for 4 items of equipment ready for my new bike. I then received an e-mail saying that 3 items were to be delivered as described but that the helmet was in fact 'Not' in stock and was coming from LS2. 2 months later and after over 15 e-mails of communication with every excuse being LS2 i gave up waiting and asked for a refund. During this ordeal Motocard were still selling the helmet and size, suggesting delivery dates even though i had still not received mine. I cancelled my order on April 13th, ordered the same helmet from Amazon and the Helmet arrived via Germany 5 days later on the 18th. I am still awaiting my refund from Motorcard.com which is taking more time than the Helmet from Germany. Avoid Avoid.

So motocard have replied to me regarding this review. All the same apologies and excuses at received previously over the last 2 months. In relation to my lack of refund, they have suggested I contact customer services to get it resolved. I included my order number, you would have thought the person replying to my review would have dealt with it themselves but no, I have to waste more time dealing with a very poor company and service team to get back what I am owed.

AVOID this company and use a physical shop or as I found,Amazon quick and efficient.

Order €300+ of items and was told in stock, took them a week to try and process the order, wouldn't receive the order in time frame for motorbike lessons. Refund no where to be seen so im down 300 euros and no helmet. Do not deal with this company shop local

Motocard was the cheapest place to order the motorcycle boots I was after. The delivery takes a little longer than I had hoped, but the P&P is fair, and they still turned up in a decent time. Just don't order if you are in a hurry and live in the UK. I ordered on 24/3/26, and they turned up on 9/4/26. I was very pleased with the packaging, though. The shoe box was placed inside an outer box, so there was no damage to the shoe box or the boots themselves.

All good .. collection + offer + updates always status about order

Nothing wrong about motocard. But all wrong with UPS. I dont know what they did 3 days after your labeling. They just hold the package. originally delivery date was the 9th of april. They planned the 10 th og April. in delivery address My friend who would brought the package to me was not at home. So we changed delivery to next day. And they postponed to 13th when is my friend’s flight to Türkiye. in the end I had to change address. My package is in Germany means I havent got it so I cant rate products.

Product was exactly as advertised and arrived on time.

Stumbled upon the site from a friend. Was reluctant at first because it wasn't a national store but my opinion could not have been more wrong.

They have a really nice store interface (multi-currency and multi-language), runs very well, very snappy to browse things. Was looking for a helmet just in the beggining of the moto season, and they were in the middle of sales/promotions, even after I bought mine, promotions continued for like 2-3 weeks.

They seem to frequently offer discounts (through discount codes applied at checkout) and their benefits club is also great, got some starter points for completing my account and was able to use them immediately to further discount my cart.

They might not have every brand of gear but they do have plenty of stuff. You can find all kinds of parts, accesories, consumables, gear, moto covers, leg covers, loads of stuff.

Bought a helmet, arrived 24 days later (Spain -> Romania).

Overall a really nice site, that has better than I thought prices.

Everything nice but i recieved after 17 days

They have good prices compared to other companies. And really nice discounts. Plus they ship orders in time.

I'm an international customer, and I can say the shipping process was very fast. The item prices in the store were less than any competitor, and that's why I took a chance with Motocard. I do not regret it, and will order again.

Great products,cheaper then in my country,Croatia.Delivery as expected as advertised.