MotoNovo Finance Reviews 35,281

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being fast, efficient, and straightforward, making the process of arranging finance simple and stress-free. Many people highlight the excellent customer service, describing staff as helpful, polite, and professional, often going above and beyond to assist. The user experience is also frequently commended for its ease of use, with quick approvals and convenient electronic document signing. However, some customers also noted issues with payment processes and customer service. A few people reported difficulties when trying to pay off finance early or when seeking support for complex issues, mentioning long wait times and unhelpful interactions. Some reviewers also expressed dissatisfaction with the lack of empathy from certain customer service agents and their ability to provide comprehensive support.

What people talk about most

Service

Users describe positive interactions with service. Many customers found the process easy, quick, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as seamless, efficient,... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, with many praising the supportive, helpful, and quick... See more

Payment

Reviewers mention ambiguous feedback about payment. Many customers found the finance process simple, swift,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just been on the phone to Idris for the past 40 minutes about my financial struggles and how motonovo could assist me. Idris was nothing but polite, compassionate and helpful throughout. Great... See more

Rated 5 out of 5 stars

I never had a say on who my finance was going to be with. My salesman said he would put out feelers forfi ance, he then told me that i had been accepted by MotoNovo Finance. He asked me to sign the do... See more

Rated 5 out of 5 stars

The whole process was simple, clear and fast given that it was a Saturday and most finance companies close early. Also, the interest rate was reasonable.

Rated 5 out of 5 stars

This was a very good experience for me and they helped set up the finance for a new car. I hadn't done this for many years, so was a really good company and took me through everything over the phone.... See more


Company details

  1. Car Finance and Loan Company
  2. Non-Bank Financial Service

About MotoNovo Finance

Written by the company

Who we are

We help thousands of people just like you to fund their next car, van or motorcycle.

When you become our customer, you’re in safe hands. We’ve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.

We’re part of the Aldermore Group, which includes Aldermore Bank plc. Aldermore offers a range of personal and business finance, and savings options.

What we do

We offer finance through trusted dealerships across the UK. Instead of you having to buy the vehicle outright, we purchase it from the dealer. Then you make monthly repayments to us over a set period of time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

35K reviews

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Rated 1 out of 5 stars

Disappointed

Carsa dealership offer very poor service

March 29, 2026
MotoNovo Finance logo

Reply from MotoNovo Finance

Hi James, we’re sorry you had a bad experience with your dealership. Have you spoken to them about this? If you'd like to discuss this further, please contact us at info@motonovofinance.com with your full name, DOB and vehicle details, or call 0333 200 0030, or fill out our online form: https://customer.motonovofinance.com/contact-us/contact-form
Many thanks,
Team MNF

Rated 4 out of 5 stars

Great experience.

The staff at Motonovo finance couldn't have been more helpful to me. Always ready to help every step of the way. Helped me greatly for some one who struggles with online jargon.

April 9, 2026
Rated 5 out of 5 stars

Superb

Superb, Professional and yet friendly staff who helped me, by obtaining the car and specification I wanted.
Explained all the details very clearly and nothing was rushed.
Have to say a HUGE shout out to Gary Oldroyd who was and always a fantastic help, thank you Gary.

April 11, 2026
Rated 5 out of 5 stars

Idris at Motonovo customer service

I have just been on the phone to Idris for the past 40 minutes about my financial struggles and how motonovo could assist me. Idris was nothing but polite, compassionate and helpful throughout. Great customer service is something I really appreciate and Idris has this in abundance. Keep up the good work Idris, and thank you motonovo finance, my mind is now at rest. ❤️

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Sorted my finance for my new car. Easy and clear communication from Motonovo. Thank you:

March 25, 2026

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