MotoPress Reviews 

680
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for providing prompt and exceptionally helpful assistance, often going the extra mile to successfully resolve complex technical problems. Many people note that the digital products are highly reliable, straightforward to install, and offer great flexibility for managing their professional online websites. However, some customers also noted significant frustrations regarding rigid refund policies, subscription terms, and unhelpful responses when seeking proper issue resolution. A few reviewers experienced unexpected difficulties with software access and felt that specific functional limitations should be communicated much more clearly beforehand.

What people talk about most

Customer service

People report positive experiences with customer service, frequently highlighting fast, professional... See more

Staff

Customers consistently note positive experiences with staff, highlighting prompt assistance, clear... See more

Product

Users describe ambiguous interactions with product features, as some consumers praise the reliable plugins,... See more

Website

Consumers find website to be ambiguous regarding plugin access and features, as people experience both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have contacted MotoPress three times over the last few years for help. We have a unique application where we manage bunk bookings for a ski house with 60 bunks. Andre has helped me to customize Hot... See more

Rated 5 out of 5 stars

Excellent plugin to use and very easy to setup. The top thing is excellent customer support service. Thanks to the team and especially Eugene from customer support. Best of luck team.

Rated 5 out of 5 stars

I run a tourist accommodation and use the MotoPress Hotel Booking plugin. I had a very technical issue with a multilingual plugin (TranslatePress) that was not translating email links correctly.... See more

Rated 5 out of 5 stars

Hotel Booking seemed like the best solution for our project, and that’s definitely proven to be the case. I had just two minor adjustments I needed help with, so I reached out to support, and the... See more


Company details

  1. Software Company
  2. also in
  3. Software Vendor
  4. Vacation Rental
  5. Website Designer

Written by the company

MotoPress is a team of experienced WordPress professionals that has been building plugins and themes (software and design) for WordPress CMS since 2013. The mission of MotoPress is to give companies and personal projects flexibility and specific software they need to successfully build online business with a user-friendly content management system of WordPress.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

680 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(680)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Chat support for quick answers!

The Plugins and Themes are great but sometimes complex to understand. The videos are very basic and skip important setting you cannot skip. (not very detailed) But The online support make it all good as they are to the point and give you correct information you need. They have being approved over the years!
I am very happy with the Chat support!
John just give me the missing information I need in 2 minutes!

Keep on the good work guys!

July 15, 2024
Unprompted review
Rated 4 out of 5 stars

Good support

Good support (with patience 🙃) for a very good plugin. Could have been a little quicker but perhaps the delay was because of some timezones.

July 9, 2024
Unprompted review
Rated 4 out of 5 stars

Eugene customer service

I am super happy, I had several configuration and customization problems, the support was amazing Eugene, he helped me in a fast and efficient way. I asked him many questions, and he answered all of them efficiently. Thank you very much for everything, Eugene, you are a great worker.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great support

Shout out to Andre and Eugene from support. They are quick, patient, understaanding and helpful.

If you have the luck to get your problem in their inbox, consider it solved!

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

For your Airbnb or Booking.com like website.

I have purchased the license of Booklium, theme for Wordpress, and must say that it has fitted my needs like a glove for my Airbnb like website. It connects seamlessly to other OTA’s in order to prevent overbooking, and has a lot of other possibilities. Their support has been very useful, bearing in mind that I am not a technician in Website development. Some knowledge is necessary but with their help it makes it easier. Totally recommended!

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Efficient and Effective Support

I recently had an issue with the permalink structure affecting the "My Account" page links on my website. The support team, particularly Andre Flores, was incredibly prompt and helpful in resolving this issue. They identified the problem, which was due to a custom permalinks structure, and enabled the Post name structure to ensure everything worked correctly. I generated temporary access to my website to allow the team to address the problem, and they resolved it seamlessly. You can trust them with worry-free access to your site. I appreciate their effective assistance and quick response. The support provided was invaluable and greatly appreciated!

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

John - The all in one.

John is such a guy, who without addressing the problems never goes off, he in fact, resolve the issues himself on working on the website. it is a very good thing for non techies, and very trustworthy i believe. So this is what i have to say about the service being provided. Wonderful, and thanks for everything.

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great livechat support

Great support, John helped me with some issues I had with the Hotel Booking Plugin. After making a Support account using the Members plugin John could login to my website and find the issue. It was a setting I missed.

May 1, 2024
Unprompted review
Rated 2 out of 5 stars

Good support, very bad product

The support of Motopress is very helpful and responds pretty fast. That's about the only thing that's worth it with them.

They know that the product is bad and that's why there's absolutely no refunds. You can't really do much with the hotel plugin, a simple sql based system works so much better, and the themes are really horrible.

Lesson learned. Unless you want to do the most basic stuff and have 0 IT knowledge, I really wouldn't go for it.

April 28, 2024
Unprompted review
MotoPress logo

Reply from MotoPress

Hello Paul,

We regret that you've faced difficulties with the MotoPress product.
Please note that we do issue refunds in cases, which fall under our refund policy. Kindly check the refund policy page on our website to find out which cases are applicable for a refund.

Best regards,
MotoPress team

Rated 5 out of 5 stars

Very responsive and understanting team

Motopress support team assisted me with a demanding and strange refund claim case because of a dual-copy we bought. They were understanding, and willing to accomodate our situation. Great support throughout.

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

Agent was able to help me

Agent was able to help me, even it took him longer to solve my problem, This is not the first time I ask for help or inquiry, and I am very satisfied with their support. Again, I am very thankful to this team.

April 8, 2024
Unprompted review

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