Motorcycle Performance Store Reviews 

394
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly knowledgeable, helpful, and enthusiastic, often going above and beyond to assist with orders and provide excellent advice. The service is frequently described as excellent, with many appreciating the prompt communication, quick processing of orders, and efficient handling of any issues. People also highlight the rapid delivery of products, which are often well-packaged to prevent damage and arrive sooner than expected. The products themselves are noted for their good quality and accurate descriptions, meeting customer expectations. However, some customers experienced delays in receiving their orders, with one reviewer waiting over a month for an item. Additionally, a few people mentioned unexpected VAT fees for international orders, which were not clearly communicated during the purchase process.

What people talk about most

Product

People report positive experiences with products, consistently highlighting their quality and accurate... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Service

Users describe positive interactions with service, highlighting outstanding service, excellent communication,... See more

Order

Customers had positive experiences with order, finding the process straightforward and hassle-free from... See more

Staff

Customers consistently note positive experiences with staff, highlighting their amazing communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great bunch, incredibly knowledgable and obviously bike enthusiasts. Great selection of products that you can’t get elsewhere and price is spot on. Any queries or questions and they are there to answe... See more

Rated 5 out of 5 stars

From the date of dispateched to receiving item, the tracking was awesome. The personnal replied all my enquiries promptly. Only one set back was, the item stock was unavailable at the time of purchase... See more

Rated 5 out of 5 stars

My house number was missing from my details and was immediately picked up by James and rectified after he emailed me. My motorcycle screen arrived quickly and was brilliantly packaged to avoid dama... See more

Rated 5 out of 5 stars

Definitely a cut above most other online shops with their service. James rang me almost immediately after placing an order to suggest an alternative piece of kit for my bike which has been great. Rapi... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

Welcome to Motorcycle Performance Store, your ultimate destination for premium motorcycle parts and accessories. As proud official UK distributors for renowned brands like Termignoni, Ixil, QD Exhausts, and Puig, we're here to elevate your riding experience. At Motorcycle Performance Store, we understand that every rider has unique preferences and requirements when it comes to their bike. That's why we offer a vast selection of high-quality products to cater to all styles and needs. Whether you're looking to enhance your bike's performance, customise its appearance, or simply perform routine maintenance, we've got you covered with an extensive range of options. Our commitment to excellence doesn't end with our products; it extends to our service as well. With a team of experts who possess an in-depth knowledge of our offerings, we're always ready to provide you with valuable advice and assistance. We understand that choosing the right parts and accessories for your motorcycle can be a crucial decision, and we're here to make that process as smooth as possible. One of our top priorities is ensuring that you receive your orders promptly. We offer efficient worldwide delivery options, including next-day delivery within the UK, so you can start enjoying your new additions to your bike without delay. We're dedicated to ensuring your riding experience is nothing short of exceptional. With our high-quality products, expert guidance, and efficient delivery, we're here to help you turn your motorcycle into a true masterpiece. Your satisfaction is our priority, and we can't wait to hear about your experiences with our products and services on Trustpilot. Welcome to the world of superior motorcycle performance and customisation with Motorcycle Performance Store.


Contact info

4.8

Excellent

TrustScore 5 out of 5

394 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(394)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The order was processed quickly

The order was processed quickly, but you can't change the payment address, so even though I had a different delivery address, confirmed via email it still went to the wrong address. Called the guys they managed to change the address. Otherwise brilliant.

March 3, 2025
Motorcycle Performance Store logo

Reply from Motorcycle Performance Store

Hi Chris,

Thank you for your honest feedback!

I'm really glad the team were able to sort things out and get your order to the right address in the end. Apologies again for the hiccup with the payment and delivery address—it's something we’re always looking to improve. Really appreciate you sticking with us, and it’s great to hear everything else went smoothly.

If you ever need anything, just give us a shout!

Best regards
Motorcycle Performance Store

Rated 5 out of 5 stars

Great advice from the staff excellent…

Great advice from the staff excellent service & delivery price was great as well. Keep up the great work. Will definitely be using you guys again.

February 27, 2025
Motorcycle Performance Store logo

Reply from Motorcycle Performance Store

Hi Keith,

Thank you for the great feedback! It’s fantastic to hear you were happy with the advice, service, delivery, and pricing. We really appreciate your support and look forward to helping you again in the future.

Best regards,
Motorcycle Performance Store

Rated 5 out of 5 stars

Delivered on time

February 19, 2025
Motorcycle Performance Store logo

Reply from Motorcycle Performance Store

Hi Pete,

Thanks for your feedback! Glad to hear your order arrived on time—just how it should be. If you ever need anything else, feel free to get in touch.

Best regards,
Motorcycle Performance Store

Rated 5 out of 5 stars

Very satisfied customer. They showed me exactly what I wanted…

They showed me exactly what I wanted and sent me exactly what they said it was with no delay, Thanks.

February 17, 2025
Motorcycle Performance Store logo

Reply from Motorcycle Performance Store

Hi Tommy,

Thanks so much for your kind words! Really pleased to hear everything was spot on and arrived without delay. That’s exactly what we aim for every time.

Best regards,
Motorcycle Performance Store

Rated 5 out of 5 stars

900 rally pro rear Hugger

Fast delivery and great quality. Easy to fit and looks good.

Great service 👏

February 12, 2025
Motorcycle Performance Store logo

Reply from Motorcycle Performance Store

Hi Nick,

Thanks for the great feedback! Glad to hear the delivery was quick and you’re happy with the quality. Always good when something fits easily and looks the part too!

Best regards,
Motorcycle Performance Store

Rated 5 out of 5 stars

Quick Delivery

Easy online check to ensure the part fitted my bike and very quick delivery

February 18, 2025
Motorcycle Performance Store logo

Reply from Motorcycle Performance Store

Hi Angela,

Thank you for the lovely feedback! Great to hear the fitment check online made things easy and that your order arrived quickly. We’re glad everything went smoothly for you.

Best regards,
Motorcycle Performance Store

Rated 5 out of 5 stars

Communication top notch

Communication top notch, part was out of stock and I was informed immediately, delivered as soon as available, quality excellent, buy with confidence.

February 6, 2025
Motorcycle Performance Store logo

Reply from Motorcycle Performance Store

Hi Scott,

Thank you for the great review! We really appreciate your patience while the part was on backorder. It’s great to hear you were happy with the communication and the quality once it arrived. Always good to know you’d buy with confidence!

Best regards,
Motorcycle Performance Store

Rated 5 out of 5 stars

Ordered on the Friday

Ordered on the Friday, late afternoon, for it to arrive the following afternoon. The fact that they have staff sorting products for next day delivery is brilliant. Let's hope their wages are representative of the service provided.

February 7, 2025
Motorcycle Performance Store logo

Reply from Motorcycle Performance Store

Hi Ian,

Thanks for taking the time to leave such a thoughtful review! We're really pleased to hear your order arrived so quickly — our team works hard to get things out fast, so your comments mean a lot. Don’t worry, we’ll be sure to pass your kind words on to the team!

Best regards,
Motorcycle Performance Store

Rated 5 out of 5 stars

Great Service

Great service and communication. Superb Puig hugger looks top notch wouldn't hesitate to recommend these guys

January 29, 2025
Motorcycle Performance Store logo

Reply from Motorcycle Performance Store

Hi Ken,

Thank you for the great feedback! Really pleased to hear you’re happy with the Puig hugger — they do look fantastic once fitted. We’re glad the service and communication hit the mark too. Appreciate the recommendation!

Best regards,
Motorcycle Performance Store

Rated 5 out of 5 stars

Very pleased overall

Very pleased overall, items despatched quickly and were well packaged. New screen fitted well along with other accessories, no issues at all.

January 29, 2025
Rated 5 out of 5 stars

Excellent customer service

I ordered a righthand paddock stand, initially a lefthand one was delivered. This company has a telephone enquiry service, They apologised and sent out the correct one the same day, plus arranged for a free return collection. The issue was resolved with minimal fuss and in record time.

January 13, 2025

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