Motorcycle Performance Store Reviews 

394
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly knowledgeable, helpful, and enthusiastic, often going above and beyond to assist with orders and provide excellent advice. The service is frequently described as excellent, with many appreciating the prompt communication, quick processing of orders, and efficient handling of any issues. People also highlight the rapid delivery of products, which are often well-packaged to prevent damage and arrive sooner than expected. The products themselves are noted for their good quality and accurate descriptions, meeting customer expectations. However, some customers experienced delays in receiving their orders, with one reviewer waiting over a month for an item. Additionally, a few people mentioned unexpected VAT fees for international orders, which were not clearly communicated during the purchase process.

What people talk about most

Product

People report positive experiences with products, consistently highlighting their quality and accurate... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Service

Users describe positive interactions with service, highlighting outstanding service, excellent communication,... See more

Order

Customers had positive experiences with order, finding the process straightforward and hassle-free from... See more

Staff

Customers consistently note positive experiences with staff, highlighting their amazing communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great bunch, incredibly knowledgable and obviously bike enthusiasts. Great selection of products that you can’t get elsewhere and price is spot on. Any queries or questions and they are there to answe... See more

Rated 5 out of 5 stars

From the date of dispateched to receiving item, the tracking was awesome. The personnal replied all my enquiries promptly. Only one set back was, the item stock was unavailable at the time of purchase... See more

Rated 5 out of 5 stars

My house number was missing from my details and was immediately picked up by James and rectified after he emailed me. My motorcycle screen arrived quickly and was brilliantly packaged to avoid dama... See more

Rated 5 out of 5 stars

Definitely a cut above most other online shops with their service. James rang me almost immediately after placing an order to suggest an alternative piece of kit for my bike which has been great. Rapi... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

Welcome to Motorcycle Performance Store, your ultimate destination for premium motorcycle parts and accessories. As proud official UK distributors for renowned brands like Termignoni, Ixil, QD Exhausts, and Puig, we're here to elevate your riding experience. At Motorcycle Performance Store, we understand that every rider has unique preferences and requirements when it comes to their bike. That's why we offer a vast selection of high-quality products to cater to all styles and needs. Whether you're looking to enhance your bike's performance, customise its appearance, or simply perform routine maintenance, we've got you covered with an extensive range of options. Our commitment to excellence doesn't end with our products; it extends to our service as well. With a team of experts who possess an in-depth knowledge of our offerings, we're always ready to provide you with valuable advice and assistance. We understand that choosing the right parts and accessories for your motorcycle can be a crucial decision, and we're here to make that process as smooth as possible. One of our top priorities is ensuring that you receive your orders promptly. We offer efficient worldwide delivery options, including next-day delivery within the UK, so you can start enjoying your new additions to your bike without delay. We're dedicated to ensuring your riding experience is nothing short of exceptional. With our high-quality products, expert guidance, and efficient delivery, we're here to help you turn your motorcycle into a true masterpiece. Your satisfaction is our priority, and we can't wait to hear about your experiences with our products and services on Trustpilot. Welcome to the world of superior motorcycle performance and customisation with Motorcycle Performance Store.


Contact info

4.8

Excellent

TrustScore 5 out of 5

394 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(394)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

An absolute amazing experience and…

An absolute amazing experience and communication, Special thanks to James and the team 🙌🏻 Purchased a set of Puig Aileron Mirros for my Kawasaki and they arrived incredible fast 💯 , contact them and buy with confidence 💪 Top store 👌

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered an exhaust mid pipe unfortunately item wasn’t in stock but was contacted almost immediately to tell me and asked if I was happy to wait a week for delivery. I was happy to wait and exhaust came on time.
Will definitely be using again.

March 28, 2025
Rated 1 out of 5 stars
Motorcycle Performance Store logo

Reply from Motorcycle Performance Store

Hi Tomasz,

Thank you for your feedback, and we're sorry to hear that you're still waiting for your parcel.

We understand how frustrating delays can be, especially when parcels are held at customs. As you have been contacted by the customs authorities in your country, your order is being assessed for import duties and local taxes, which unfortunately is a process outside of our control.

Just to clarify, we are a UK-based company, clearly stated on our website (motorcycleperformancestore.co.uk), including in our delivery information where we also outline estimated lead times and details for international customers. We always aim to be transparent about potential customs processes for orders being delivered outside the UK.

We appreciate your patience during this time and hope your parcel clears customs and reaches you very soon. If there's anything else we can do to help, please don’t hesitate to get in touch directly.

Best regards,
Motorcycle Performance Store

Rated 5 out of 5 stars

I dealt with Tomas & Jame directly with…

I dealt with Tomas & Jame directly with both interactions by phone & e-mail extremely informative as they both answered my questions and concerns professionally. I ordered the dual brake/clutch assembly for my HarleyTrike I built. My biggest concern was wiring such a large sum of money overseas andinsuring it be delivered to who was supposed to receive it and it certainly did.
Couldn’t believe how quickly the turn around was in receiving the dual brake
system. It arrived undamaged and very
well made. I can’t wait to install it and enjoy riding again. I will absolutely use Motorcycle Performance store in the future. Again thank you for your outstanding support & service
Sincerely
Herman Gonzalez USA

March 13, 2025
Rated 5 out of 5 stars

Great service and communication. Quality Products!

Purchased DNA Air Filter and service kit, Puig Bat Windscreen and Fender Extender - more than happy with the products! Great quality! Excellent quick communication from James - he made the sale seamless for me as a customer. International shipping time was quick also - Thanks James!

March 13, 2025
Rated 1 out of 5 stars

I had to pay 100% tax/vat and no one is…

I had to pay 100% tax/vat and no one is able to explain why.
Do not order outside UK

March 12, 2025
Motorcycle Performance Store logo

Reply from Motorcycle Performance Store

Hello Jakub,

Thank you for your feedback, and I’m really sorry to hear about the frustration with the additional charges.

Just to clarify, as your order was being shipped outside of the UK, no VAT was charged by us here. Any taxes or duties you paid would have been applied by your local customs office in line with your country’s import regulations. These are not UK taxes but rather local charges specific to your country.

We do clearly explain this in the Delivery Information section on our website before placing an order, as it’s important for customers outside the UK to be aware of potential local taxes or duties.

If you have any further questions or need help in the future, feel free to get in touch—we’re always happy to help where we can.

Best regards
Motorcycle Performance Store

Rated 5 out of 5 stars

Thank you motorcycle Performance store…

Thank you motorcycle Performance store i received the item last march 11 2025..thanks for the Upmap T800 im so happy less than a week ill received already.. the store that you can trust thanks guys

March 5, 2025
Motorcycle Performance Store logo

Reply from Motorcycle Performance Store

Hello Arvin,

Thank you so much for your kind message and for taking the time to let us know!

We’re really pleased to hear your UpMap T800 arrived so quickly and that you’re happy with the service. It means a lot to us that you trust our store—we truly appreciate your support.

If you ever need anything else, just give us a shout. Enjoy the UpMap!

Best regards
Motorcycle Performance Store

Rated 5 out of 5 stars

Puig screen

Good service thank you! 👍🤓…..recommended

February 25, 2025
Motorcycle Performance Store logo

Reply from Motorcycle Performance Store

Hi Shaun Darby,

Thank you for the great feedback!

We’re really glad you were happy with the service and it means a lot that you’d recommend us. If you ever need anything else, feel free to get in touch—we’re always here to help.

Cheers!
Motorcycle Performance Store

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