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Motorfinity Reviews 2,610

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 491 reviews, reviewers overwhelmingly had a great experience with this company. Customers are thrilled with their purchases, often describing the initial buying process as very positive and straightforward. The staff is consistently praised for being organized, helpful, pleasant, friendly, and efficient, providing excellent communication throughout the entire process. Many people highlight the exceptional service, noting that the company keeps them updated weekly on their new car's progress and handles all aspects seamlessly, making the experience stress-free. The delivery service is frequently mentioned as smooth, efficient, and on time, with drivers often going above and beyond to accommodate customer needs. However, some customers also noted occasional delivery delays, though these were often resolved quickly and efficiently. A few other people also felt that there were issues with missing upgraded features on their delivered vehicles, despite prior assurances and discussions with sales staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting smooth and efficient... See more

Service

Customers had positive experiences with service, often describing it as exceptional, professional, and... See more

Product

Clients share positive opinions on product, with many expressing delight and satisfaction with their new car... See more

Order

Reviewers consistently express satisfaction with the ordering process, describing it as smooth, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I couldn't be happier. Four years after my first effortless purchase with the company, rising fuel costs prompted this switch to electric. Account manager Luke delivered a fuss-free, irresistible deal... See more

Company replied

Rated 5 out of 5 stars

First stage in the buying process has been very positive. Josh was quick to follow up and respond to questions. He has also kindly offered any further assistance before the delivery team takes over t... See more

Company replied

Rated 5 out of 5 stars

The company is brilliant. They do what they say and are very organised and helpful. Katie Powell kept me updated all the way through the process. It was daunting paying online but reassurance is given... See more

Company replied

Rated 5 out of 5 stars

Olivia & Lucy made the whole experience a pleasure I was updated weekly the progress of my new car as it went through the various stages of being built with estimated timeline for completion of e... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Big discounts on new cars for those who go the extra mile. That’s what we’re all about. We believe our frontline workers should know how much they’re valued. We work hard to bring you unbeatable offers that aren’t available to the public. No hidden fees. No pushy salespeople. Just exclusive prices for those who serve our communities. Because you’ve got enough on your plate, we’ve made car buying easy with online support, expert advice, and zero hassle. Low prices just for you. Service that puts you first. Driven to reward you. Motorfinity.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Our second experience of buying through…

Our second experience of buying through Motorfinity and like this first time we were very pleased with all aspects of our buying experience. Katie kept in touch with us and even followed up the day after we had our car which was a nice touch. The delivery driver was friendly and informative. I would definitely buy again from Motorfinity and will be recommending them to friends and family.

March 25, 2026
Unprompted review
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Reply from Motorfinity

Thank you so much for coming back to us for your second car, it really means a lot! We're so pleased Katie looked after you so well, and that the post-delivery follow up was a nice touch. We'll make sure she sees your kind words. We look forward to helping you and your friends and family in the future.

Rated 5 out of 5 stars

Would definitely recommend

Would definitely recommend.
Great friendly service from Kitt and Lucy, kept updated through the whole process.

March 25, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the lovely review! We're really pleased Kitt and Lucy looked after you so well and kept you in the loop throughout. We'll make sure they both hear your kind words. Enjoy your new car.

Rated 5 out of 5 stars

Absolutely amazing service with…

Absolutely amazing service with Motorfinity. From my initial call until the delivery of my new car , customer support and communication was exemplary. Would not hesitate in recommending this company for anyone purchasing a new car!

March 26, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the brilliant review! We're so pleased the whole team made the process so smooth and that you felt well supported from start to finish. Your recommendation really means a lot to us.

Rated 4 out of 5 stars

A straight forward and stress free way…

A straight forward and stress free way of getting a new car, and i do mean BRAND new! The two agents i dealt with, Luke for ordering and Katie for delivery, were top notch. Would recommend their services to anyone else in my business.

The only reason I'm unable to give 5-stars is due to a 10 day delivery delay with my order that i wasn't officially notified of.

Besides this minor issue, a superb customer experience.

March 25, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the great review and for your honest feedback! We're really pleased Luke and Katie made the process so straightforward and stress-free. We're sorry to hear you weren't kept fully in the loop about the delivery delay, that's something we'll take on board. We hope you're loving your brand new car and we really appreciate the recommendation!

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff. We were kept up to date regularly and they all seemed as excited as we were to get our new car!

March 23, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the lovely review! We're so pleased the team kept you well informed throughout — we do love hearing about our customers getting their new cars as much as you love receiving them! We'll be sure to pass your kind words on to the whole team.

Rated 5 out of 5 stars

Katie was extremely proffesional

Katie was extremely proffesional, made the process of Buying my new car go smoothly, kept me updated throughout from it being in assembly, to reaching the dealerdhip, to home delivery. Highly recomend them.

March 24, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the wonderful review! We're so pleased Katie kept you informed every step of the way and made the whole process so smooth. She'll be really pleased to hear your kind words — we'll make sure they're passed on. Enjoy your new car!

Rated 5 out of 5 stars

Friendly and helpful staff who knew their job well.

Kitt and Josh were friendly, helpful and responded quickly as was the rest of the team. They knew their job and were able to answer any queries I had.

March 24, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the lovely review! We're really pleased Kitt, Josh and the wider team made the process so easy and were on hand to answer all your questions. We'll make sure they see your kind words. We look forward to helping you again in the future.

Rated 5 out of 5 stars

This is my second car from motorfinity

This is my second car from motorfinity, Brady & Fiona kept me upto date through the car buying process, kept informed through emails or phone calls, the car was delayed but was kept informed of the cars delivery progress. Delivery went smoothly and extremely happy with my new car thank you

March 23, 2026
Unprompted review
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Reply from Motorfinity

Thank you so much for coming back to us for your second car — that really means a lot! We're pleased Brady and Fiona kept you well informed throughout, especially during the delay. So glad everything went smoothly in the end and that you're happy with your new car!

Rated 5 out of 5 stars

From the order to the delivery

From the order to the delivery, Motorfinity were very professional. Fiona Bennison was friendly and kept me up to date. She always checked to ensure that the delivery plan was on schedule

March 24, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the great review! We're so pleased Fiona kept you well informed and on top of everything right through to delivery. She'll be delighted to hear your kind words — we'll make sure they're passed on. We'll be sure to pass your kind words on to the whole team too.

Rated 5 out of 5 stars

From ordering to delivery- top service

Great customer service from ordering to delivery- great account managers to be on hand when you need them- personal service- big thanks to Lucy in the delivery team for helping safe delivery of my new car

March 24, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the lovely review! We're really pleased the whole team looked after you so well from start to finish, and that Lucy made the delivery process so smooth. She'll be thrilled to hear your kind words — we'll make sure they're passed on. Enjoy your new car!

Rated 5 out of 5 stars

Proper Customer Service

Fantastic experience from start to finish.Fiona kept me updated all the way through the process. Any query was answered almost immediately whether by phone or email. Professional and friendly Fiona and the team are what Customer Service should be like.I even had a phone call after delivery to ensure all had gone well.
I have no hesitation recommending Motorfinity to friends and family.

March 20, 2026
Unprompted review
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Reply from Motorfinity

Thank you so much for this brilliant review! We're thrilled Fiona and the team delivered exactly the kind of service we pride ourselves on, right through to the post-delivery check-in. Your recommendation means the world to us. Enjoy your new car!

Rated 5 out of 5 stars

On my 3rd car with them now - very helpful.

This is my third car ordered through Motorfinity and each time has been extremely easy. Top service from Luke C who seems to find the right spec for me over the phone very quickly. Big thanks to Fiona in the delivery team. Nothing was too much trouble, even with some delays from my end around shift work. Exceptional service off both of them and would recommend Motorfinity purely based on how they have both been throughout the sales / delivery process. If they worked on my team I would look after them at all costs!

March 17, 2026
Unprompted review
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Reply from Motorfinity

Wow, thank you so much for this fantastic review — and for coming back to us for your third car, that really means everything! We're so pleased Luke and Fiona made the process so effortless once again, especially working around your shifts. We'll make sure they both see this — what a lovely thing to say about them both!

Rated 5 out of 5 stars

Great service

i have had no problems with anyone i have dealt with. staff kept me up to date with any updates regarding my vehicle and replied to any queries i had. initially dealt with Cameron who sorted out my order for me and then had Lucy deal with my car collection. very happy with the service i received

March 20, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the great review! We're really pleased Cameron and Lucy looked after you so well from order through to collection. We'll make sure they both hear your kind words. We hope you're loving your new car.

Rated 5 out of 5 stars

Another brilliant experience with…

Another brilliant experience with Motorfinity! From going through different quotes and finding my right car, to signing documentation and then delivery as always motorfinity were brilliant!
Cameron Jones who found me the car and got me the deal, lucy smith from the delivery team and Doreen who delivered my car were all exceptional!

March 24, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the brilliant review — and for coming back to us again! We're so pleased Cameron, Lucy and Doreen all played their part in making the experience so seamless from start to finish. We'll make sure they all see your wonderful feedback. Don't hesitate to get in touch when it's time for your next one.

Rated 5 out of 5 stars

New car

I received my new car yesterday and I can’t praise Motorfinity enough. I dealt with Fiona Bennison in the delivery team who was super efficient and helpful and friendly. Everything went so smoothly - I would definitely recommend them.

March 23, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the lovely review! We're so pleased Fiona made the delivery process so smooth and enjoyable for you. She'll be delighted to hear your kind words — we'll make sure they're passed on. We'll be sure to pass your kind words on to the whole team too!

Rated 5 out of 5 stars

Bought a new Nissan qashqai epower …

Bought a new Nissan qashqai epower through motorfinity, and the whole experience was very good, I would like to say a big thank you to Lucy and Luke for making this happen.

March 23, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the lovely review! We're so pleased you enjoyed the experience and that Lucy and Luke looked after you so well. Enjoy your new Nissan Qashqai e-Power!

Rated 5 out of 5 stars

Very Good Car Purchasing Experience

The team were very professional from start to finish. Emails and questions were answered promptly. Were no problems whatsover. Would happily recommend Motorfinity.

March 20, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the brilliant review! We're so pleased everything went smoothly and that the team kept you well looked after throughout. Your recommendation really means a lot to us. Enjoy your new car.

Rated 5 out of 5 stars

Brilliant Service and Communication

Every person I dealt with from Motorfinity were extremely helpful. Answering all questions, providing help and information where it was needed. Helped make the whole process go as smoothly as possible. Easy to get hold of either by email or phone. Would recommend

March 19, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the lovely review! We're really pleased the whole team made the process so smooth and that you always felt supported along the way. We hope you're loving your new car!

Rated 5 out of 5 stars

Initially not sure what to expect

Initially not sure what to expect, but the people at Motorfinity were all top notch throughout. Constant help throughout the process couldn’t fault Motorfinity. Special mention to Brady, Kitt and Katie who led me all the way. Would recommend to anyone. 👍

March 21, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the brilliant review! We're so pleased Brady, Kitt and Katie made the whole experience such a positive one and that you felt well supported throughout. We'll make sure they all get to hear your kind words. Don't hesitate to get in touch if we can ever help again.

Rated 5 out of 5 stars

Motorfinity helped us get a brand new car

Motorfinity helped us get a brand new car with a significant discount. We worked with Brady and Kitt on making sure we were getting the best deal for us and then Fiona guided us through the delivery process. They were all very friendly, professional and communicative, making sure we always knew what was happening. Between them they made the process run smoothly and I would highly recommend Motorfinity.

March 19, 2026
Unprompted review
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Reply from Motorfinity

Thank you for the wonderful review! We're thrilled to hear that Brady, Kitt and Fiona all played their part in making the process so smooth and that you got a great deal too — that's exactly what we're here for! We'll make sure they all see your lovely feedback. We look forward to helping you again in the future.

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