I couldn't be happier. Four years after my first effortless purchase with the company, rising fuel costs prompted this switch to electric. Account manager Luke delivered a fuss-free, irresistible deal... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First stage in the buying process has been very positive. Josh was quick to follow up and respond to questions. He has also kindly offered any further assistance before the delivery team takes over t... See more
Company replied
The company is brilliant. They do what they say and are very organised and helpful. Katie Powell kept me updated all the way through the process. It was daunting paying online but reassurance is given... See more
Company replied
Olivia & Lucy made the whole experience a pleasure I was updated weekly the progress of my new car as it went through the various stages of being built with estimated timeline for completion of e... See more
Company replied
Company details
Written by the company
Big discounts on new cars for those who go the extra mile. That’s what we’re all about. We believe our frontline workers should know how much they’re valued. We work hard to bring you unbeatable offers that aren’t available to the public. No hidden fees. No pushy salespeople. Just exclusive prices for those who serve our communities. Because you’ve got enough on your plate, we’ve made car buying easy with online support, expert advice, and zero hassle. Low prices just for you. Service that puts you first. Driven to reward you. Motorfinity.
Contact info
Motorfinity, 3, Northgate Terrace, Northern Road, NG24 2EU, Newark, United Kingdom
- 01636 558 885
- hello@motorfinitygroup.co.uk
- motorfinity.uk
4.9
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall a 5
Overall a 5 for help, service and assistance buying a car online from the Motorfinity team, top work, especially Fiona. Thank you all so much, great car , Toyota Yaris Cross excel. Very pleased
Tony
March 1, 2026
Unprompted review
Reply from Motorfinity
Thank you so much, Tony! We're really pleased the whole team delivered for you and that Fiona got a special mention — we'll make sure she sees your kind words. The Toyota Yaris Cross Excel is a brilliant choice, we hope you enjoy every mile.
New car purchase review
Every person I dealt with through the whole process of buying my new car was very helpful and experienced. They dealt with everything very well and were excellent in communicating with me as well as getting back to me with answers to any questions. Superb service from start to finish.
March 19, 2026
Unprompted review
Reply from Motorfinity
Thank you for the brilliant review! We're so pleased the whole team made your car buying experience such a positive one from start to finish. We'll make sure everyone gets to hear your kind words. Enjoy your new car!
Excellent Experience
I have never used Motorfinity or the likes before so i was initially nervous. When choosing and ordering Patrick was very helpful and patient allowing me to get the spec I wanted.
The follow up process was informative and i was kept in the loop the entire time. My car was delayed by several months which was agonising however this was a manufacturer issue, not Motorfinity.
Fiona from the delivery team was very helpful and guided me through payment and collection, following up with after sales care.
I can’t fault Motorfinity and the team! Will definitely use again
March 19, 2026
Unprompted review
Reply from Motorfinity
Thank you so much for this fantastic review, and for your patience during the delay with your vehicle — we're sorry it was such a long wait, but really glad it didn't dampen the overall experience! We're thrilled to hear that Patrick and Fiona both looked after you so well throughout the process. We'll make sure they both see your wonderful feedback. Enjoy your new car, and we look forward to helping you again in the future!
Best way to buy new car 🙌
Right from beginning when I phoned Motorfinity and started the whole process of buying a new car especially when you are not actually seeing anyone face to face which is always a worry. But I couldn’t have been more impressed by the professionalism that these young people showed. Always at the end of the phone when needed and answered emails promptly. Also they are great to talk to very friendly and happy people. Would 100% recommend this company when buying a new car. A massive thank you to Luke and Lucy I can’t praise you both enough. 🤗😊
Sue ( Llangollen)
March 16, 2026
Unprompted review
Reply from Motorfinity
Thank you so much for this lovely review! We completely understand that buying a car without meeting anyone in person can feel daunting, so we're really pleased that Luke and Lucy put you at ease and made the whole experience such a positive one. We'll make sure they both see your wonderful comments — they'll be absolutely made up! Thank you for your recommendation, and enjoy your new car!
Found this car buying experience… so easy and stress free
Found this car buying experience absolutely brilliant.
I was apprehensive at first but the help I got from Fiona was fantastic and she helped and sorted everything out and kept me well informed every step off the way.
March 18, 2026
Unprompted review
Reply from Motorfinity
hank you for the wonderful review! It's great to hear that Fiona put you at ease and kept you informed throughout. We'll make sure she sees your kind words. Enjoy your new car!
Big thankyou to Fiona Bennison
Big thankyou to Fiona Bennison, made the process as smooth and easy as possible. So happy with my new car, not a single complaint at all.
March 16, 2026
Unprompted review
Reply from Motorfinity
hank you so much for your lovely review! We're absolutely delighted to hear that Fiona made the whole process so smooth and easy for you, she'll be thrilled to hear your kind words and we'll make sure they're passed on. Enjoy your new car, and if there's ever anything else we can help with, we're always here!
Great experience
So far so good, Olivia has been exceptionally helpful throughout the ordering process of my new car. From my first contact with Olivia, she has always answered my e mails and telephone calls without delay and given me any information asked for during what can be quite a stressful time, parting with your hard earned cash. Great stuff so far thank you Olivia and Kitt.
March 18, 2026
Unprompted review
Reply from Motorfinity
hank you so much for taking the time to leave us such a wonderful review! We completely understand that buying a new car can feel like a big deal, and we're so pleased to hear that Olivia helped to make the process as stress-free as possible with her prompt responses and helpful communication throughout. We'll make sure both Olivia and the Kitt team know how much you appreciated their support. We hope the rest of the process goes just as smoothly, and that you absolutely love your new car when it arrives!
Gold standard customer care
Fiona was helpful through out and kept me informed at each step of the buying process. Can highly recommend all staff from start to finish, would l buy again its a yes from me.
March 17, 2026
Unprompted review
Reply from Motorfinity
Thank you for your great feedback! We're so pleased to hear that Fiona kept you informed every step of the way and made the process smooth for you.
It’s fantastic to know you’d buy again and would recommend the team from start to finish—that means a lot to us. Enjoy your new car!
Absolutely delighted
I have been absolutely delighted with the service from Motorfinity. They arranged by far the best deal, kept me informed throughout the process, and answered all my questions.
A special shout out to Fiona from the delivery team.
March 16, 2026
Unprompted review
Reply from Motorfinity
Thank you for your fantastic review! We're delighted to hear that you were so pleased with the service and that we were able to secure the best deal for you while keeping you informed every step of the way.
A special thank you for the shoutout to Fiona as well, she’ll be really pleased to hear your kind words!
We truly appreciate your feedback, thank you!
Excellent
First time with Motorfinity and will use again.
Seamless from start to finish.
Olivia and Lucy were brilliant service was amazing nothing was too much trouble.
March 16, 2026
Unprompted review
Reply from Motorfinity
Thank you for your wonderful feedback! We’re thrilled your first experience with Motorfinity was so smooth. Olivia and Lucy will be delighted to hear your kind words.
5 stars for delivery team Lucy Smith
A big thank you to Lucy Smith from the delivery team Motorfinity
5 stars for communication and support through the delivery of my new car she has made the whole experience very enjoyable contacting me through out the whole process.
March 17, 2026
Unprompted review
Reply from Motorfinity
Thank you so much for taking the time to leave us such a wonderful review! We're absolutely delighted to hear that Lucy made your delivery experience so enjoyable — she truly is a credit to the team. We'll be sure to pass on your kind words to her. We hope you're loving your new car, and please don't hesitate to get in touch if there's anything else we can help with.
Highly recommend
I would recommend this company, customer service fabulous, Fiona and Brady very helpful
March 12, 2026
Unprompted review
Reply from Motorfinity
Thank you so much for your lovely review and for recommending us, it really means a lot! We're so pleased to hear that Fiona and Brady looked after you so well. We'll make sure they both know how much you appreciated their help. If there's anything else we can do for you in the future, we're always here!
Highly recommended company
Customer service is excellent from start to finish. Staff are non-pushy, friendly, helpful and make buying a car a very enjoyable experience. Fiona was fantastic and helped me through the process. She couldn’t do enough to help. Highly recommend
March 16, 2026
Unprompted review
Reply from Motorfinity
Wow, thank you so much for this brilliant review, it's absolutely made our day! We're thrilled to hear you had such a positive experience from start to finish, and that Fiona went above and beyond to help you through the process. We'll be sure to pass on your wonderful comments to her — she'll be chuffed! We hope you're enjoying your new car, and please don't hesitate to come back to us whenever you need anything. Your recommendation means the world to us!
This is my second time ordering a new…
This is my second time ordering a new vehicle through Motorfinity and the service is exceptional. I was kept up to date throughout the process and nothing was too much trouble for Luke Chambers - Account Manager and Lucy Smith from the Delivery Team. I would certainly recommend
March 6, 2026
Unprompted review
Reply from Motorfinity
Thank you so much for this fantastic review and for choosing Motorfinity for the second time! That really means a great deal to us. We're so pleased to hear that Luke and Lucy kept you well informed and made the whole process so smooth and hassle-free.
We'll make sure they both receive your wonderful feedback, they'll be thrilled! We hope you're loving your new vehicle, and we look forward to helping you again in the future. Thank you again for your recommendation
Stress Free
Recieved my new car this morning first class seamless and stress free from ordering to delivery. Would highly recommend Motorfinity and will definitely use again
March 16, 2026
Unprompted review
Reply from Motorfinity
Thank you for your lovely review! We're so pleased to hear everything was seamless and stress-free from ordering to delivery.
Enjoy your new car, and we look forward to helping you again in the future!
Fantastic experience I got the car I…
Fantastic experience I got the car I wanted and the price was brilliant I was kept updated throughout and Fiona Bennison was brilliant. Polite professional and tentative and couldn’t do enough for me. Even after delivery of my vehicle.
March 13, 2026
Unprompted review
Reply from Motorfinity
Thank you for your wonderful review! We're thrilled you got the car you wanted at a great price and that Fiona could make the whole process so smooth for you, even after delivery.
We really appreciate your kind words and hope you’re enjoying your new car!
Lexus RZ 350e Order
Very impressive service from Motorfinity, from Brady identifiying the exact car in stock, to Lucy in the delivery team sorting out a rapid delivery even changing the date by a week so I got the car just when I needed it. From initial enquiry to a car on my drive. 2 Weeks and a 30% saving on retail price. Will use again
March 16, 2026
Unprompted review
Reply from Motorfinity
Thank you for your fantastic review! We're thrilled Brady and Lucy could make the process so smooth and get your car to you exactly when you needed it, all with a great saving.
We can’t wait to help you again in the future!
An Excellent place to get your car
This is quite honestly the easiest and least stress free experience I have had buying a car. From the first enquiry to taking receipt of my car the process was efficient, quick and snag free. This team are professional and I am convinced they really care about their customers. A special mention goes to Josh who dealt with my initial enquiry and securing the car I wanted, as well as dealing with questions, some for reassurance which he always dealt with knowledgeably, very quickly and always in a friendly way. Thank you also to Katie who dealt with my delivery issues (my fault, not Motorfinity) with patience and was extremely helpful. I want to reassure anyone that this is a fantastic way to purchase a car, BIG discount, people who genuinely care, and what can always be a worry, the payment was safe and secure. Thank You Motorfinity.
March 12, 2026
Unprompted review
Reply from Motorfinity
Thank you for such a wonderful review! We're delighted to hear that your experience with Motorfinity was so easy and stress-free from start to finish. It’s great to know the process felt efficient and smooth, and that you felt confident and reassured throughout.
Josh will be really pleased to hear your kind words about his support with your enquiry and questions, and we’re glad Katie was able to help resolve the delivery issues so patiently.
Thank you as well for reassuring others about the process, it means a lot to us. We truly appreciate your feedback and hope you enjoy your new car!
Fiona Bennison was excellent at…
Fiona Bennison was excellent at answering all my questions and making the process easy. Detailing all I needed to do and who would collect my old car and where I was collecting my new car from etc. took the stress away which I’m am grateful for.
Cameron was also great helping with the part exchange and initial enquiry. Thank you both, loving my new car 🚙
March 11, 2026
Unprompted review
Reply from Motorfinity
Thank you for your wonderful feedback! We're so pleased to hear that Fiona made the process easy and stress-free by keeping everything clear and organised, and that Cameron was helpful with your part exchange and initial enquiry.
It’s fantastic to know you’re loving your new car, thank you for choosing Motorfinity!
Buying made easy!
A big thanks to Patrick Roberts and Fiona Bennison for coordinating my new vehicle purchase. Buying a new car and selling your current vehicle can be a stressful experience but Motorfinity made it straightforward and easy. Well done .
March 12, 2026
Unprompted review
Reply from Motorfinity
Thank you for your kind words! We're thrilled to hear that Patrick and Fiona made your car purchase and part exchange straightforward and stress-free.
We really appreciate your feedback and are glad Motorfinity could make the experience easy for you. Enjoy your new vehicle!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.