I couldn't be happier. Four years after my first effortless purchase with the company, rising fuel costs prompted this switch to electric. Account manager Luke delivered a fuss-free, irresistible deal... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First stage in the buying process has been very positive. Josh was quick to follow up and respond to questions. He has also kindly offered any further assistance before the delivery team takes over t... See more
Company replied
The company is brilliant. They do what they say and are very organised and helpful. Katie Powell kept me updated all the way through the process. It was daunting paying online but reassurance is given... See more
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Olivia & Lucy made the whole experience a pleasure I was updated weekly the progress of my new car as it went through the various stages of being built with estimated timeline for completion of e... See more
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Company details
Written by the company
Big discounts on new cars for those who go the extra mile. That’s what we’re all about. We believe our frontline workers should know how much they’re valued. We work hard to bring you unbeatable offers that aren’t available to the public. No hidden fees. No pushy salespeople. Just exclusive prices for those who serve our communities. Because you’ve got enough on your plate, we’ve made car buying easy with online support, expert advice, and zero hassle. Low prices just for you. Service that puts you first. Driven to reward you. Motorfinity.
Contact info
Motorfinity, 3, Northgate Terrace, Northern Road, NG24 2EU, Newark, United Kingdom
- 01636 558 885
- hello@motorfinitygroup.co.uk
- motorfinity.uk
4.9
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Luke and Lucy amazingly helpful
Dealt with Luke for the 2nd time buying a car and as always was helpful and knowledgable
Lucy was assigned on delivery team and was amazing, answered every question and was prompt with responses
March 6, 2026
Unprompted review
Reply from Motorfinity
Thank you for your review and for choosing Motorfinity again. We’re delighted to hear that Luke was helpful and knowledgeable as always, and that Lucy provided such great support with your delivery. We’ll be sure to pass on your kind feedback to them both. Enjoy your new car and we look forward to helping you again in the future.
Lucy was very helpful with everything…
Lucy was very helpful with everything from ordering to delivering very smooth.
March 6, 2026
Unprompted review
Reply from Motorfinity
Thank you for your kind review. We’re really pleased to hear Lucy was so helpful throughout the process and that everything from ordering to delivery went smoothly. We’ll be sure to pass your lovely feedback on to her. Enjoy your new car.
Audi A3 factory order.
Great service from start to finish. Ordered Audi A3 S-Line with tech pack pro. Was kept informed every step of the way. Car was delivered to me this morning on a trailer & saved myself £7,500 on list price. Loving my new car. Thanks to the team at Motorfinity!
March 6, 2026
Unprompted review
Reply from Motorfinity
Thank you for your fantastic review. We’re delighted to hear you had a great experience from start to finish and that the team kept you informed throughout the process. It’s even better to know you’re loving your new Audi A3 and managed to secure such a great saving. Enjoy the car, and thank you for choosing Motorfinity!
Moving back from overseas posting makes…
Moving back from overseas posting makes life tricky... one of these things is having a car lined up and ready for your return. Motorfinity have been a delight to work with and could not be beaten on price for my choice of a Lexus LBX. They kept me updated throughout the process and I am now back in the UK and happily driving around in my new car. Thanks to the Motorfinity Team!
February 11, 2026
Unprompted review
Reply from Motorfinity
Thank you for your wonderful review. We’re really pleased we could help make your return to the UK a little easier by having your car ready for you. It’s great to hear the team kept you updated throughout and that you’re now enjoying driving your new Lexus LBX. Thank you for choosing Motorfinity and we hope you enjoy every mile.
Renault Megan purchase
My experience with the staff and service at Motorfinity has been very positive. From the initial ordering process right through to Lucy Smith in the delivery team. Although my order was delayed (not the fault of Motorfinity) I received regular updates from Lucy as she guided me through the delivery process. Thank you to all the staff... but especially Lucy!
March 6, 2026
Unprompted review
Reply from Motorfinity
Thank you for your kind review. We’re delighted to hear you had a positive experience with the team at Motorfinity. We really appreciate your patience with the delay, and it’s fantastic to know Lucy kept you updated and guided you smoothly through the delivery process. We’ll be sure to pass your thanks on to her. Enjoy your new car!
This is the third time I have bought a…
This is the third time I have bought a new car from Motorfinity. One each occasion the service has been amazing. From starting off with Brady on the order to Fiona on the delivery team every step has been incredibly professional and easy.
I am delighted with my new Audi and loved the fact it was brought to me on a trailer.
March 5, 2026
Unprompted review
Reply from Motorfinity
Thank you so much for your continued trust in Motorfinity! We’re thrilled to hear that, for the third time, you’ve had an amazing experience with our team. It’s wonderful that Brady and Fiona made the process smooth and professional, and that you enjoyed having your new Audi delivered on a trailer. Enjoy every mile in your new car!
It was seamless journey in buying the…
It was seamless journey in buying the new car through motorfinity. Lucy Smith from delivery team was prompt in responding to mails and queries. She made the process easy for me. Thank you.
March 3, 2026
Unprompted review
Reply from Motorfinity
Thank you for your lovely review. We’re delighted to hear that your car buying experience with Motorfinity was seamless and that Lucy made the process so easy with her prompt responses. We’ll be sure to pass your thanks on to her.
Great service from the team at…
Great service from the team at Motorfinity. Clear instruction & great communication, regular updates on the progress of our order. Easy to talk to & called back when they said they would. Blue light card discounts & deals
February 10, 2026
Unprompted review
Reply from Motorfinity
Thank you for your fantastic review. We’re thrilled to hear that our team provided clear guidance, kept you updated throughout your order, and made the process easy and stress-free. It’s great that you were able to take advantage of the Blue Light Card discounts too. Enjoy your new car, and thank you for choosing Motorfinity.
The team were incredibly helpful
The team were incredibly helpful, reply fast and get everything all sorted via email. Highly recommend
March 5, 2026
Unprompted review
Reply from Motorfinity
Thank you for your kind review! We’re delighted to hear the team was helpful, responsive, and made everything easy to sort via email. Your recommendation means a lot to us. Enjoy your new car!
This is my first car I have bought from…
This is my first car I have bought from Motorfinity with my Blue Light Card.
I am so impressed from an initial discussion with Luke and placing an order, and to Kit who got me a great service plan deal, then to Lucy on the delivery team.
I received my Lexus today from a lovely delivery guy who was polite and friendly.
I am beyond grateful to Motorfinity thank you. ☺️
March 4, 2026
Unprompted review
Reply from Motorfinity
We’re absolutely delighted to hear that your first experience purchasing a car through Motorfinity with your Blue Light Card has been such a positive one. It’s great to know Luke was able to help get things started, that Kitt secured you a great service plan deal, and that Lucy and the delivery team made sure everything went smoothly right through to delivery.
We’ll also pass on your kind words about the delivery driver, it’s lovely to hear he made such a great impression.
Congratulations on your new Lexus, and thank you again for choosing Motorfinity. We really appreciate your support
Very helpful and all very smooth
Very helpful and all very smooth. We are very cautious, especially as buying a car remotely. We did our background checks- checking with dealer, FCA etc..and Motorfinity were patient with us, and all was great! Excellent customer relations.
January 28, 2026
Unprompted review
Reply from Motorfinity
Thank you for taking the time to share your experience!
We completely understand being cautious when purchasing a car remotely, so it’s great to hear that our team were patient while you carried out your checks and that everything went smoothly. Buying a car should feel reassuring as well as straightforward, and we’re really pleased our team could provide that support throughout the process.
Your kind comments about our customer relations mean a lot to us. Thank you again for choosing Motorfinity, and we hope you enjoy your new car!
This is the second vehicle I've…
This is the second vehicle I've purchased through Motorfinity and on both occasions it's been seamless and a pleasure - I just can't find any fault from beginning to end and it's so much better than dealing with a manufacturer dealership and the inevitable hard sell etc. The discounted price is fabulous and delivered to the door - you could buy the car and not leave the house until delivery !!! Happy to recommend and give 5 stars and a big shout out to Lucy Smith in the delivery team as well as Kitt and Olivia.
March 3, 2026
Unprompted review
Reply from Motorfinity
We’re absolutely delighted that you’ve come back to us for a second vehicle and found the experience seamless again. That’s exactly what we aim for — straightforward, no hard sell, and a genuinely enjoyable process from start to finish. Being able to secure a fantastic discounted price and have it delivered straight to your door really is car buying the way it should be!
A huge thank you as well for the shout-out to Lucy, Kitt and Olivia — they’ll be so pleased to hear your kind words. I’ll make sure the recognition gets passed on to them.
We truly appreciate the recommendation and your 5 stars — and we’ll be here whenever you’re ready for vehicle number three
First time that I have dealt with…
First time that I have dealt with Motorfinity, can't fault the service. I ordered my new vauxhall in September 25 then had to wait due to Vauxhall. Brady and Katie have been awesome, constantly on to Vauxhall for updates. Kept me advised as to the position of my order, then pushed for delivery as soon as it reached the dealer. Car arrived safely yesterday on a nice shiny new 26 plate. Would I recommend Motorfinity? Of course I would, no brainer. No doubts. Katie/Brady are a credit to the company. Thank you
March 2, 2026
Unprompted review
Reply from Motorfinity
We know the wait (especially when it’s manufacturer-related and out of everyone’s hands) can be frustrating, so it’s brilliant to hear that Brady and Katie kept you fully updated and pushed things along the moment they could. That shiny new 26 plate must have made the wait feel very worth it!
Your “no brainer” recommendation honestly means a lot, and I’ll make sure Brady and Katie see your kind words, they’ll be chuffed to bits.
Enjoy every mile in your new Vauxhall, and if we can help again in the future, you know where we are!
Positive experience gone bad
All started positively, can't fault the responsiveness and helpfulness of the staff initially with the purchase of our Rav4. Delivery was smooth and all seemed fine, till we received the v5c in the post and since then it has all gone downhill - the dealership had registered the car under the wrong person! No problem I was told - it would be amended without it affecting registered keeper numbers. Fast forward 5 months with numerous emails, long time spent on hold to DVLA, a formal complaint submitted (and closed prematurely), the issue still remains unresolved, and there doesn't seem to be the appetite to get it resolved either. Not happy and will be escalating this further.
March 1, 2026
Unprompted review
Reply from Motorfinity
Dear Yvonne,
Thank you for taking the time to submit a review.
Motorfinity acknowledge how disheartening this whole situation is and how it has really dampened the new car buying experience for you. This is something Motorfinity do not want for a customer buying a new car with us.
As much as we are not shifting blame or responsibility to another party we must indicate to be completely transparent that this was a third-party error and that the company who made the error have accepted liability in this matter.
Motorfinity responded to your complaint and explained in depth what had happened and why it had happened. Within our complaint response we advised that we had written to the DVLA to ask them to give you a resolution as we would not personally have been able to change the V5C details. We indicated that even though we took the decision to close the complaint we would be monitoring the situation to ensure that you had been given a resolution by DVLA and that as much as the complaint status would be closed from our perspective we would not leave you without an end result from said third party.
You have since received communications from the DVLA advising that they accepted liability and that this was a genuine error, albeit with severe implications. They also explained that regrettably, they could not amend the keeper details without putting another owner on the car.
Further to this the manager of your dealer contacted you swiftly on the back of the DVLA response to advise that contrary to what is expected the value of the car is unlikely to be affected on resale even with two keepers should you choose to proceed with the V5C document being changed to reflect relevant ownership. He also made an offer to buy back the vehicle which you politely declined.
Once again we totally understand your position and how blemished your experience has been due to a small error leading to larger consequences. We apologise for the inconvenience of this situation and are on hand for anything you may need in respect of this.
Kind regards,
This is the second time I have used…
This is the second time I have used Motorfinity and the process is very easy and quick, being ex military I get a huge discount which is amazing, the process is so easy try it and get a massive discount on the car you want.
February 23, 2026
Unprompted review
Reply from Motorfinity
Thanks for coming back to Motorfinity for your second car – we really appreciate your continued support! It’s great to hear the process was easy and quick again, and that you were able to take advantage of the ex-military discount. Enjoy your new car, and thank you for recommending us to others!
Luke was excellent at guiding me…
Luke was excellent at guiding me through the buying process and pointed me towards a great deal on an Audi Q7. Highly recommend!
February 23, 2026
Unprompted review
Reply from Motorfinity
We’re delighted to hear Luke was able to guide you smoothly through the process and help you secure a fantastic deal on your Audi Q7 — what a great choice!
We really appreciate the recommendation and hope you’re loving every mile in your new car. If there’s ever anything you need, we’re always here to help
Great place to buy a car
Great place to buy a car ,keen prices ,no pressure,can buy with or without finance. Knowledgeable polite staff,nothing a problem. Excellent communication,any questions answered politely and efficiently,definitely a 5 star
February 19, 2026
Unprompted review
Reply from Motorfinity
We’re thrilled to hear you found our prices competitive and the whole process pressure-free – that’s exactly how buying a car should feel. It’s great to know the team’s knowledge, communication and willingness to help made such a positive impression too.
We really appreciate you taking the time to share your experience, and we hope you’re loving your new car!
I had a very disappointing experience…
I had a very disappointing experience with Motorfinity. I provided a specific time that suited me for a call, but they didn’t ring at the suggested time — which makes you wonder what the point is of asking in the first place.
When I was finally able to take the call, Luke Chambers was rude and came across as quite condescending. He didn’t seem genuinely interested in helping me find a deal, particularly because I hadn’t yet test-driven a vehicle. I asked for quotes on three different vehicles, which he appeared reluctant to provide (not sure how that’s supposed to lead to a sale). When he eventually did provided a couple, they were no cheaper than the prices I’d already been offered by my local dealerships.
Overall, a poor customer experience from start to finish. Based on my experience, I would encourage others to look beyond the five-star reviews before deciding to engage.
February 16, 2026
Unprompted review
Reply from Motorfinity
Dear Shaun, Thank you for your review. We are genuinely sorry to hear that we did not meet your expectations on this occasion and that your experience was a poor one.
Motorfinity endeavour to contact all customers in line with the availability options indicated by each customer. That said, it may not always be possible to contact customers at the exact times requested. The comments you have made relating to customer contact have been taken seriously. From our review we can see that Luke did engage with you in what we would consider to be a timely manner, although we are continually reviewing our processes to ensure we adhere to customer contact preferences as closely as possible.
Following your review we also looked into the experience and interactions you had. Luke was keen to highlight that having an idea of the vehicle you may wish to purchase can help guide the quotation process. However, if his tone came across as anything other than professional during this conversation, we apologise for that impression.
You also mentioned the point raised regarding test driving. Motorfinity do encourage customers to test drive vehicles as purchasing a car is a significant decision, but we always aim to support customers by discussing specifications, pricing and available options regardless of whether they have seen or driven the vehicle beforehand.
We understand your comments regarding the interaction and appreciate the feedback. From our review we can see that Luke did provide quotations and took time to present a number of vehicle options. Luke is one of our more experienced advisors and generally builds strong rapport with his customers, so your feedback was surprising to us. That said, we always take customer comments seriously and will continue to review our approach to ensure we deliver the high standard of service our customers expect.
Motorfinity have our customers at the heart of what we do, and we aim to be competitive with the products we offer while remaining transparent about pricing. As a company we work hard to secure significant discounts on brand new cars, however we may not always be able to beat prices offered by other dealers.
Once again, we are sorry that your experience did not meet expectations on this occasion. Should you choose to make enquiries with us again in the future, we hope we can demonstrate the high standards of service we aim to deliver.
Kind Regards
Great experience
Good value, smooth process and very helpful staff who answered any questions I had about the process
February 16, 2026
Unprompted review
Reply from Motorfinity
We’re so pleased to hear you found everything good value and that the process was smooth from start to finish. It’s especially nice to know the team were able to answer your questions and support you along the way — that’s exactly what we’re here for.
We really appreciate you taking the time to share your experience and hope you’re enjoying your new car!
A truely professional team have guided…
A truely professional team have guided me through the process of buying my new car. Katie from the delivery team has been brilliant answering my questions, confirming each stage and adjusting dates to meet my needs.
The customer service and support is exceptional and I will be recommending Motorfinity to family and friends.
February 16, 2026
Unprompted review
Reply from Motorfinity
Thank you so much for your kind feedback. We’re really pleased to hear that the process of buying your new car was smooth and well supported. Katie will be delighted to know her communication and flexibility made a positive difference for you.
We truly appreciate your recommendation and your trust in Motorfinity. Enjoy your new car, and please don’t hesitate to reach out if we can help again in the future
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