Fantastic customer service. We'd been trying to book a motorhome and, thing high season, everything was sold out. Lewis actually called us and got our requirements, going off to find something that wo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Booking a Fraserway C-Large motorhome for our upcoming Canada family trip through Motorhome Republic was a seamless experience. The platform makes it incredibly easy to compare vehicle sizes, inclusio... See more
Company replied
We have used Motorhome Republic for a number of years and have found them to be the best at what they do. Staff are always helpful and if they don't know something or if there is a problem they come b... See more
Company replied
Our rental van wasn’t available at first. In there hours, an alternative solution has been found so that we could organize our journey on the west coast. Thanks for your reactivity.
Company replied
Company details
Written by the company
Motorhome Republic is an Online Travel Agency specialising in Motorhome, RV and Campervan rentals worldwide. With supply in 38 countries across the globe, our team of dedicated and knowledgeable motorhome experts are confident we can find the best option to suit your needs.
Contact info
Auckland, New Zealand
- customercare@motorhomerepublic.com
- motorhomerepublic.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Alex was really helpful
Alex was really helpful, explained everything, and was really responsive to my communication.
February 9, 2026
Unprompted review
Reply from Motorhome Republic
Hi DHstA,
Thank you for your kind words! We're thrilled to hear that our team member, Alex, was able to help you with your booking. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Reply from Motorhome Republic
Hi Adrien,
Thank you for your kind words! We're thrilled to hear that you received great customer service from our friendly team. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Prompt, and compassionate
Due to a loss of employment, I had to cancel my booking on very short notice.
I was refunded my full deposit and handled with compassion and kindness in a circumstance where I really needed it.
I will definitely be booking through Motorhome Republic again should I get the chance to book NZ again.
Great service.
February 9, 2026
Unprompted review
Reply from Motorhome Republic
Hi Jake,
Thank you for your kind words! We're thrilled to hear that our team were able to help you with refunding your booking. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
It was easy to book online
It was easy to book online and Betty was helpful and I was able to call her and got through quickly.
February 5, 2026
Unprompted review
Reply from Motorhome Republic
Hi Nicole,
Thank you for your kind words! We're thrilled to hear that you were able to get the assistance you needed from our team member. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
With quick help from your consultant
January 30, 2026
Reply from Motorhome Republic
Hi Leping,
Thank you for your kind words! We're thrilled to hear that you were able to get the assistance you needed from our team member. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Thank you Betty at Motorhome Republic…
Thank you Betty at Motorhome Republic for your amazing customer service and phone manner.
Betty was able to answer all my questions, find the perfect vehicle for right dates that i had and give me personal peace about making a booking thru this company.
So refreshing to deal with a company that has a customer service phone line that is answered promptly and a real and helpful human to interact with. This is literally why i booked my motorhome thru them because of this interaction.
In future, i will not deal with a company that uses bots or chats as a means to customer service. You are losing business.
February 2, 2026
Unprompted review
Reply from Motorhome Republic
Hi Nathan,
Thank you for your kind words! We're thrilled to hear that you received such wonderful customer service from our team and felt comfortable making your booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
I requested a camper van which was in…
I requested a camper van which was in the older vehicle category and what I was offered was a battered rusty van with no hub caps from Kiwi Campers. When I refused to accept the van in its dreadful condition I was offered an upgrade to a van which was marginally better but I was charged an additional amount for this. The service from Kiwi Campers was unacceptable and I alerted Motorhome Republic that their service standards could be compromised by using Kiwi Campers. The reply I had from Motorhome Republic showed more concern with covering up the issue rather than dealing with it and I was disappointed with their response. I therefore have to advise potential customers not to rely on this company or Kiwi Campers but look for a more reliable service.
Since I submitted my concern to Motorhome Republic they have given me a refund of the additional cost of changing the camper van with Kiwi Campers. I have further pointed out to them that Kiwi campers are not a company they should use because of their shoddy vans and very poor customer service.I would advise any potential customer of Motorhome Republic to make sure they haven’t hired the van they are going to use from Kiwi Campers.
January 15, 2026
Unprompted review
Reply from Motorhome Republic
Hi John,
Thank you for sharing your feedback. We’re sorry to hear that your experience with Kiwi Campers in Christchurch did not meet your expectations, particularly in relation to vehicle condition and service at pickup.
As vehicles are supplied and handed over directly by the rental company, assessments of vehicle condition are carried out on site. That said, when concerns are raised, we do our best to work with both parties to review the issue and facilitate a fair outcome. In this case, there were differing views on the standard of the vehicles offered, and we understand that this did not align with your experience at the time.
Following your review, our team has been in contact with you directly to discuss the matter and address your concerns.
Kind regards,
Shin
Lewis was incredibly clear and gentle…
Lewis was incredibly clear and gentle with his explanations and happily repeated things I needed clarification on. Highly recommend
January 30, 2026
Reply from Motorhome Republic
Hi Mrs Bradshaw,
Thank you for your kind words! We're thrilled to hear that you received such wonderful customer service from our team. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Third time using Motorhome Republic
Third time using Motorhome Republic. The website is easy to navigate, bookings are easy and we've always had great customer service if we've had a question.
January 26, 2026
Reply from Motorhome Republic
Hi Leeann,
Thank you for your kind words! We're thrilled to hear that you found our website easy to navigate and that our team were able to be of help. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
Reply from Motorhome Republic
Hi Malcolm,
Thank you for your kind words! We're thrilled to hear that you found our website easy to navigate when making your booking. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Turned something stressful almost enjoyable!
Booked online but made 3 calls to adjust quotes prior. No lengthy waits, super helpful and friendly staff. Very prompt and clear with follow up actions and emails.
Highly recommend booking with them.
January 19, 2026
Reply from Motorhome Republic
Hi Rebecca,
Thank you for your kind words! We're thrilled to hear that you were so pleased with the communication your received during the booking process. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Fantastic customer service
Fantastic customer service. We'd been trying to book a motorhome and, thing high season, everything was sold out. Lewis actually called us and got our requirements, going off to find something that would fit our needs. We managed to sort everything out, going from "motor-homeless" to "motor-homed" in 30 mins.
January 17, 2026
Reply from Motorhome Republic
Hi Mario,
Thank you for your kind words! We're thrilled to hear that you received such wonderful customer service and you were able to make your booking and get your holiday all sorted. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
We hired from this company last year…
We hired from this company last year using a six berth for 5 weeks in Australia, 4th time we have hired from this company. The van actually came from Autosleepers. The van was mechanically sound although the left indicator came up with a warning light every time we used it. the quality and upkeep on this was appalling. The ladder had no hooks to hold said in place. The TV never worked first nor last. Pieces of cover over corners were missing, making them very sharp if you brushed against them. The provided table for outside was broken and wouldn’t hold up the back legs, we were advised to buy a new one, took us most of the day in 40deg heat to get a replacement, which we did, but kept the table for our own use. The automatic step never worked. The basin over the toilet fell down often while using this. My sister nearly finished up on the floor when I braked one time because the Velcro under the cushions was non existing until I brought a staple machine and attached all the Velcro back in place. The gauges on the water tanks never altered, so there were times we were left with no water. The slide out door for the cups and glasses never had a latch, so flew open a couple of times while driving. I have presented these problems to this company, it has now been two months but I feel no satisfactory solution has been provided, just keep being told it is under review. I am sure nothing has been improved since then. My advice, use another company like we will for future hires.
November 20, 2025
Unprompted review
Reply from Motorhome Republic
Thank you for your feedback, and we’re sorry to hear about the issues you experienced during your rental.
While the vehicle was mechanically sound, we understand your concerns regarding its condition and fittings. As the motorhome was owned and maintained by the rental supplier, Autosleepers, all vehicle-related issues must be reviewed and addressed by them.
We can confirm that our team has followed up with Autosleepers multiple times and has escalated your feedback for investigation. Unfortunately, we are still awaiting the outcome of their review, which has delayed a final resolution.
We appreciate your patience and will provide further updates as soon as we receive confirmation from the supplier.
Iulia resolved my issue quickly
Iulia resolved my issue quickly. I was very impressed with the way she followed up and got back to me .
January 16, 2026
Unprompted review
Reply from Motorhome Republic
Hi Richard,
Thank you for your kind words! We're thrilled to hear that our team were able to resolve your issue and provide such great communication. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Easy to use online
Easy to use online, requesting a quote was very easy. The staff wonderful & polite, very helpful answering questions then helping me to confirm the booking.
January 15, 2026
Reply from Motorhome Republic
Hi Mary,
Thank you for your kind words! We're thrilled to hear that you found our booking process easy to navigate and you received such wonderful customer service from our team. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Thank you so much for helping me Lewis
Thank you so much for helping me Lewis! I booked twice but failed. You checked with provider and mentioned that motorhome is auto car, so this why I booked it immediately. I give 5 stars, if not you, I wont be able to travel with motorhome.
January 15, 2026
Unprompted review
Reply from Motorhome Republic
Hi Shujun Li,
Thank you for your kind words! We're thrilled to hear that Lewis was able to provide such great communication and help you make your booking. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
HOLIDAY RUINED
The motorhome we hired (and paid for in full) was not there when we arrived in Auckland! Our whole holiday could have been completely ruined. We were left to find a replacement motorhome ourselves (after being stranded at Auckland airport for over 10 hours) and we yet to receive a refund from Motorhome Republic. VERY UNHAPPY :-(
December 29, 2025
Unprompted review
Reply from Motorhome Republic
Hi Melissa,
We’re sorry for the delay and for the impact this situation has had on your trip.
We’re currently in discussions with the rental provider and are treating this as a priority. We’ll contact you directly within 24–48 hours with an update on the refund.
Thank you for your patience.
Kind regards,
Shin
Prompt & efficient service
Prompt & efficient service and managed to respond to my questions that helped ease some confusion and anxiety around my booking that gave me enough time to plan for alternative work arounds. Great experience!
January 14, 2026
Unprompted review
Reply from Motorhome Republic
Hi Scott,
Thank you for your kind words! We're thrilled to hear that you received the help you needed to be able to ease your anxiety and have the booking process go smoothly. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Great and quick pre-booking assistance
What truly made it easy was the rapid back and forth emails with Andreia, the person who kept responding to my never-ending inquiry emails before the booking.
It made the difference and gave me a sense of trust.
The booking process is sooo simple.
January 13, 2026
Unprompted review
Reply from Motorhome Republic
Hi Gina,
Thank you for your kind words! We're thrilled to hear that you received such wonderful service from our team member and you were able to make your booking with ease. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
ease of booking excellent selection
January 11, 2026
Reply from Motorhome Republic
Hi Len,
Thank you for your kind words! We’re thrilled to hear that you found the booking process easy. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
Sophia.
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