Motorhome Republic Reviews 3,572

They were very helpful with booking a motorhome for my trip to New Zealand, they catered to my needs and got me a good deal. Will recommend them.

We have used Motorhome Republic for a number of years and have found them to be the best at what they do. Staff are always helpful and if they don't know something or if there is a problem they come back to us very quickly. Last year we need to alter our booking due to flights been changed this was done quickly &without problems. Motorhome republic don't have control over the rental places or RV supplied but are helpful if needed.

The representative was Very helpful. I had to call with a few questions about the reservation process . I was able to easily contact the representative . She was very polite and helpful . She contacted the company for me and verified my concerns with a prompt response .

The direct support from the companie

I rented a Polaris 4 between 2-7 November 2025.

The Positives:
The RV drove well and the cab was clean and in good condition.

The Negatives:
-The interior felt worn and untidy and al little dirty, with ripped seats, a broken rear table and filthy blackout blinds. Due to condition we decided to use out own bedding and towels.
-The toilet was not fully empty before we hired the van.
-The windscreen had three stone chips, one was particularly big (cracks extended +50mm)
-At least one electrical socket didn’t work.
-Both the TV and radio lacked signal with no instructions for retuning.

Our overall assessment of this rental was a real disappointment, particularly the internal condition.
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I did sent a formal complaint, via email, and eventually received the following 'We want to extend our sincerest apologies for the issues you faced with your recent rental with us. We understand how frustrating and disruptive this must have been, and we truly regret that your experience with us did not reflect the high standards we aim to provide.

Please be assured that your feedback is incredibly valuable to us. We are taking your concerns seriously and are actively reviewing this situation to prevent similar issues from occurring in the future. Thank you for your positive feedback as well. We're glad to hear it drove well and the cab was in good condition.

We value your business and hope to have the opportunity to serve you again under better circumstances. If you have any further concerns or questions, please do not hesitate to reach out to us directly.'

Great experience
Large choice of RV

Intuitive website. Easy to navigate.

Great communication from Alex. Good customer service

Iulia was extremely professional and efficient in answering all my questions and requests to ensure a smooth and enjoyable process, making my future trip to NZ even more exciting.

Website is very easy to use with lots of information.

A truly outstanding customer experience during the booking phase, which was completed seamlessly from my home in the USA. Despite the usually adverse time differences for NZ, my designated expert (Denisa) provided very prompt and efficient assistance. Quite impressive and much superior to some US companies. Very much looking forward to my vacation experience with this great company.

Although I had a bad experience when hiring a cheapa 6 birth in NZ. Motorhome republic team replied and dealt with it in a reasonable way. Hence giving a five star. Thanks Poornima and team for the goodwill.

I would like to thank Alex for going above and beyond in assisting me to get a motorhome for my upcoming vacation in New Zealand on first week of January 2026. My husband & I decided the last minute to book a motorhome. Alex took his time to search for a unit for me, something within my budget. He sent me an email twice to follow up with me if I am still in search of a motorhome & he also sent me a link of a unit that is available in case I’m interested. When I spoke with Alex on the phone, he answered all my questions, explained everything to me & if he does not know the answer, he made sure that he get the correct information for me. He is very polite, friendly & most of all patient with me.
His customer service skills is excellent! He is very knowledgeable about the products & services the company provides.
I’m so happy with the customer service Alex have provided.
Thank you, Alex! I really appreciate everything!

Raquel

Lulia gave us thr best support and was super kind and polite.
I wish every service people were as kind as she is.
Thank you Lulia

This is easily the most misleading booking experience I’ve had with any travel company, and consumers deserve to be warned.

I made a campervan booking through VroomVroomVroom (also trading as Motorhome Republic) during the Foo Fighters event weekend in Launceston — a time when accommodation was almost impossible to find. I urgently needed instant confirmation, and nowhere during the booking process was I told that confirmation would be delayed.

The checkout flow:

displayed a normal “Pay Now” button

showed standard credit card fields

looked identical to a typical instant-confirmation booking

did NOT warn me that the vehicle wasn’t secured

did NOT advise that confirmation could take 24–48 hours

did NOT tell me to wait before arranging other accommodation

After submitting the request, the company never asked the essential question every honest “on request” system should ask:

“A vehicle is available — would you like to confirm and proceed with payment?”

Instead, VroomVroomVroom/Motorhome Republic simply charged my credit card automatically the moment they found availability — without my explicit approval at that point in time.

This is a massive breach of trust and a completely unacceptable process for any booking platform claiming to operate ethically.

My bank shows the deposit was taken before I received the confirmation email, yet the company blamed “time zones” — even though the time difference cannot account for the date discrepancy. Their explanation simply does not line up with the facts.

When I needed to cancel because delayed confirmation forced me to secure alternative accommodation immediately, they refused a refund, hiding behind internal system timestamps and rigid policies, despite:

zero upfront disclosure about delayed confirmation

being charged without explicit final consent

contradictory timelines

the financial harm caused by their unclear process

a cancellation page that forces customers to tick new terms that were NOT part of the original agreement

And here’s a major red flag consumers should know:

🚩 They do not allow customer reviews on their Facebook page.

Any business that blocks public feedback on social media knows exactly why — they don’t want future customers to see honest experiences like this one.

Combined with the misleading booking flow and refusal to refund money charged without proper consent, this is not a company I would ever trust again.

Until VroomVroomVroom/Motorhome Republic fix their transparency issues and stop shifting financial risk onto customers, I strongly recommend avoiding them.

I hope this review encourages them to reconsider how they treat customers who were misled by their process and disadvantaged as a result.

Brilliant service with prompt replies to my queries when seeking to alter my original booking.

It was incredible customer service! We received responses right away and were accommodated instantly and respectfully!

Helpful and friendly

I booked a campervan with Christchurch for March. The first one I chose wasn't available, but they offered me other options and called me to let me know. So i booked anoter one and it was good this time.
In addition, when they called me, the speaker take the time to speak slowly and distinctly when i said i was not speak english fluently. So for the moment all id good, next step in Christchurch in march !