Motorlet Ltd Reviews 

1,341
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and professionalism of the staff, noting their excellent service throughout the process, making interactions pleasant and productive. Reviewers frequently highlight the exceptional customer service and quick responses to inquiries, ensuring a smooth and easy experience from start to finish. The entire process, from initial inquiry to vehicle delivery, is consistently described as straightforward and efficient, with many people appreciating the timely execution. However, some customers also noted occasional issues with communication regarding updates and follow-ups, particularly after delivery.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

People report positive experiences with service, often describing it as excellent, efficient, and impeccable... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the proactive and transactional... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting the quick and efficient... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All the team at Motorlet were so helpful in arranging the process of leasing 2 vehicles, delivery was perfect. Cars were presented perfectly too. Highly recommend this company to anyone looking to... See more

Company replied

Rated 5 out of 5 stars

First time going down the car leasing route, Motorlet was recommended to me by a friend and they have not disappointed. Max gave great service, answering all my questions and keeping me in the loop ev... See more

Company replied

Rated 5 out of 5 stars

Never leased a car before and it was a family member who pointed me in Motorlet’s direction. The customer service is top tier from Alex and I was informed about every update every step of the way. Can... See more

Company replied

Rated 5 out of 5 stars

I couldn’t recommend a Wendy, Nina and the team enough. Really efficient service. I got sent quotes quickly with responsive replies to questions. Wendy liaised with Audi efficiently and kept me update... See more

Company replied


Company details

  1. Leasing Service

Written by the company

Motorlet Limited is a nationwide vehicle supplier who specialise in both business and personal contract hire and lease.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,341)

143 reviews in the last 12 months

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Rated 5 out of 5 stars

Rob Johnston and Wendy John were…

Rob Johnston and Wendy John were incredibly helpful and so quick to respond to any questions I had about leasing or delivery. The service was top notch and without any issues! Really recommend Motorlet and thank you for such a quick and easy process of getting an amazing car delivered to me!

November 14, 2025
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Reply from Motorlet Ltd

Thank you for leaving us a great review Vishwa, we are so pleased Rob and myself were incredibly helpful and were quick to respond to any questions you had. It is so great to hear you would recommend us and we look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

Very happy with the service I received…

Very happy with the service I received from Motorlet. I dealt with Max Stubbings, and from initial contact to the end of the process was smooth and his approach was far better than some of the other companies I dealt with. Although I actually opted for a car from a different supplier, purely because the stock car they had on offer was a slightly better spec and closer to what we originally wanted. I will be coming back to Max and motorlet in the new year when we need another car.

November 13, 2025
Unprompted review
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Reply from Motorlet Ltd

Thank you for leaving us a great review George, we are so pleased you had great service from Max and we look forward to looking for a new lease vehicle in the new year, kind regards Wendy

Rated 5 out of 5 stars

Wendy kept us upto date with all the…

Wendy kept us upto date with all the developments on getting the car from order to delivery. Couldn't ask for more.
Thanks Wendy

November 7, 2025
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Reply from Motorlet Ltd

Thank you for leaving us a great review Graham, I am pleased you could not of asked for more and I kept you updated with all of the devlopements. We look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

Grest service and seamless transaction

Grest service and seamless transaction

November 4, 2025
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Reply from Motorlet Ltd

Thank you for leaving us a great review Lee, we are so pleased you had great service and the transaction was seamless. We look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

First Class service

The team at Motorlet have been first class.
Max S and Wendy J have been great. They sourced the perfect car in a very short time and were very responsive. Would recommend

October 28, 2025
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Reply from Motorlet Ltd

Thank you for leaving us a great review Rupe, we are so pleased we sourced the perfect car, in a very short time. We look forwrd to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

Amazing team

Amazing team, especially Asian who has made it very easy for me to purchase the new car. I highly recommend Sian wendy and the motorlet team

October 30, 2025
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Reply from Motorlet Ltd

Thank you for leaving us a great review Misha, we are so pleased you would recommend us and we look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

Really happy with moving to Motorlet

Really happy with moving to Motorlet. Communications have been really clear and on point, car delivered on time and as ordered.

October 20, 2025
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Reply from Motorlet Ltd

Thank you for leaving us a great review James, we are so pleased you moved over to Motorlet and our communications have been clear and on point and your vehicle was delivered on time. We look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

This is the first time we have used…

This is the first time we have used Motorlet as the previous company we had been using responded poorly to our enquires. Motorlet performed very well, gave us all the information we wanted in good time and procured the vehicle- and was marginally cheaper!

October 20, 2025
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Reply from Motorlet Ltd

Thank you for leaving us a great review Ian, we are so pleased we performed very well and we gave you all of the information in good time. We look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

Sian has been fantastic and super…

Sian has been fantastic and super helpful through the renewal of my lease. We must have gone through in excess of 15 quotes from start to finish, and in the end I got a great car at the right price. Cannot recommend enough.

October 3, 2025
Unprompted review
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Reply from Motorlet Ltd

Thank you for leaving us a great review Ajai, we are so pleased Sian was fantastic and she was super helpful. We will keep ypu updated on the progress of your order, kind regards Wendy

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. I would like to thank Sian for her fantastic customer service, nothing was trouble, any questions I had she was always so quick and helpful to answer. As a first time leaser I found the process was well explained and documented with good communication.

September 30, 2025
Unprompted review
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Reply from Motorlet Ltd

Thank you for leaving us a great review Georgia, we are so pleased you had fantastic customer service from Sian and she was always quick and helpful to answer any questions. We will keep you updated on the progress of your order, kind regards Wendy

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish in sorting car leases. Never had a lease car before and now would recommend to anyone.

October 1, 2025
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Reply from Motorlet Ltd

Thank you for leaving us a great review Steven, we are so pleased you had fantastic service from start to finish and you would recommend car leasing to anyone. We look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

We have recently ordered from Motorlet…

We have recently ordered through Motorlet and found Sian to be really helpful and not overbearing as a sales person. Answered all the answers promptly and was a pleasure to deal with.

September 29, 2025
Unprompted review
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Reply from Motorlet Ltd

Thank you for leaving us a great review Kylie, we are so pleased Sian was really helpful and was a pleasure to deal with. We will keep you updated on the progress of your order, kind regards Wendy

Rated 5 out of 5 stars

Both Sian and Wendy made leasing a car…

Both Sian and Wendy made leasing a car through Motorlet an easy experience. They were both professional and kept us informed of the cars progress throughout. Would definitely recommend and will be using again.

September 30, 2025
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Reply from Motorlet Ltd

Thank you for leaving us a great review Karen, we are so pleased Sian and myself made the leasing process an easy experience, you would recommend us and you will use us again. We look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

Rob and Wendy are both top notch

Rob and Wendy are both top notch - friendly, informative and bothered about their customers.

September 30, 2025
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Reply from Motorlet Ltd

Thank you for leaving us a great review Steve, we are so pleased Rob and myself were friendly, informative and we do definitely care about our customers. We look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

Returning client as the service is just TOO GOOD!

This is my second vehicle leased with Motorlet and the reason I continue with them is the service! Hold on, the pricing is very competitive too however when dealing with the team they are all over it and only happy to help. Nina was my sales consultant and literally sent multiple options and specs of different brands. Then when I decided she followed up with optional extras and every question was answered without hassle. After signing I was handled by Wendy in the Client Services team and the excellent service just continued! Awesome company, incredible service and individuals you deal with! Highly recommend having a chat with them for your next lease!

September 27, 2025
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Reply from Motorlet Ltd

Thank you for leaving us a great review Kyle, we are so pleased this is your second lease with Motorlet and Nina and myself were able to provide excellent service from the order through to delivery. It is great to hear you would also highly recommend us. We look forward to arranging lease number three, kind regards Wendy

Rated 5 out of 5 stars

Sian was very helpful and got me the…

Sian was very helpful and got me the car I was after at a good price. Would definitely recommend.

September 30, 2025
Unprompted review
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Reply from Motorlet Ltd

Thank you for leaving us a great review Ibraheem, we are so pleased Sian was very helpful and she managed to get you the car you were after at a good price. We will keep you updated on the progress of your order, kind regards Wendy

Rated 5 out of 5 stars

Very impressive.

I had to ask Sian loads of questions - which she answered unfailingly, she was always prompt, polite and accurate. A pleasure to deal with. Next time, they will be my first 'port of call'.

September 15, 2025
Unprompted review
Motorlet Ltd logo

Reply from Motorlet Ltd

Thank you for leaving us a great review Robert, we are so pleased Sian was a pleasure to deal with and she answered all of your questions. We will keep you updated on your order, kind regards Wendy

Rated 5 out of 5 stars

excellent customer service very…

excellent customer service very informative, open and approachable !!

September 15, 2025
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Reply from Motorlet Ltd

Thank you for leaving us a great review Iain, we are so pleased you had excellent customer service and we were informative, open and approachable. We look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I would like to thank Nina Beckwith & Wendy John for their fantastic customer service, nothing was too much trouble. As a first time leaser I found the process was well explained and documented with good communication.

September 8, 2025
Motorlet Ltd logo

Reply from Motorlet Ltd

Thank you for leaving us a great review Carla, we are so pleased you had excellent service from start to finish and thank you for your comments about Nina and myself.As a first time leaser, it is great to hear the process was well explained and documented. We look forward to arranging your next lease, kind regards Wendy

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