Motor Medicals Reviews 

714
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly medical staff who consistently provide a welcoming atmosphere and put patients completely at ease during their visits. Consumers note that practitioners are thorough, taking time to explain procedures clearly and answer all questions with great care. People also highlight the convenient venue locations with easy parking and the exceptionally smooth online booking process. Reviewers emphasize the efficient service and great overall value, noting that appointments are conducted promptly without unnecessary waiting times. Many individuals express strong satisfaction and confirm they would gladly return for future medical assessments.

What people talk about most

Service

Reviewers highlight positive aspects of service, expressing deep satisfaction with the friendly staff and... See more

Staff

Reviewers mention positive feedback about staff, consistently describing doctors, nurses, and receptionists... See more

Booking process

Users describe satisfaction with the booking process, frequently highlighting how extremely easy and... See more

User experience

Clients share positive opinions on user experience, highlighting how everything goes smoothly and efficiently... See more

Location

Consumers express satisfaction regarding the location, highlighting that clinics are easy to find and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a hgv medical arrived early seen straight away totally professional as I would expect good value for money Well done motor medicals Medicals at a working man’s price not an inflated one like a... See more

Rated 5 out of 5 stars

Easy to book an appointment within a short time frame and it's a good price. Local venue with easy parking. Doctors are so familiar with the paperwork and know exactly what is required, hence less lik... See more

Rated 5 out of 5 stars

Very easy to arrange,very short waiting time to see the Doctor who was friendly,receptive and checked the D4 form twice before giving it back to post.The reception Staff was friendly and very helpful... See more

Rated 5 out of 5 stars

I had fabulous visit to Motor Medical’s today at 360 Brighton Road Croydon. From Reception staff to Doctors I had very good experience very excellent and professional service with so much caring... See more


Company details

  1. Medical Certificate Service
  2. Doctor
  3. Medical Examiner
  4. Occupational Medical Physician

Written by the company

Motor Medicals Ltd is one of the UK’s leading providers of driver and specialist medicals, offering fast, affordable, and DVLA-compliant assessments across 40+ clinic locations nationwide. We specialise in HGV (D4), LGV, PCV, taxi, C1 ambulance, D1 motorhome, and other driver medicals, all carried out by GMC-registered doctors and accepted by councils across the UK. Our service is designed to be simple and efficient, with easy online booking, same-day or short-notice appointments, and prompt completion of medicals. In addition to driver medicals, we provide a range of occupational health and specialist services including pre-employment and safety-critical medicals, forklift and airside medicals, motorsport, scuba and sports medicals, firearms licence medical reports, and microsuction ear wax removal. Motor Medicals focuses on affordability, accessibility, and efficiency, providing a professional and reliable service trusted by thousands of customers each year.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

714 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(714)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service with a very affordable…

Great service with a very affordable price, big thanks to the Doctor for waiting as I was running late for my appointment.I will use again and recommend to others.

Lee Davison

March 22, 2026
Unprompted review
Motor Medicals logo

Reply from Motor Medicals

Thank you, Lee — we really appreciate your feedback.

We’re glad you found the service affordable and that the doctor was able to accommodate you despite running late. Thank you for the recommendation, and we look forward to seeing you again.

Rated 5 out of 5 stars

The whole process was so easy from…

The whole process was so easy from start to finish, the doctor was really nice.

March 21, 2026
Unprompted review
Motor Medicals logo

Reply from Motor Medicals

Thank you for your feedback — we really appreciate it.

We’re pleased to hear the whole process was smooth from start to finish and that the doctor made you feel at ease.

Rated 5 out of 5 stars

Thanks for the medical

Thanks for the medical. Good
location with plenty of parking
and access to shops etc if you're
early. Appointment was on time
and performed by a friendly and
professional doctor. All good and
would definitely use your service
again.

March 21, 2026
Unprompted review
Motor Medicals logo

Reply from Motor Medicals

Thank you for your feedback — we really appreciate it.

We’re pleased to hear the location was convenient and that your appointment ran on time. It’s great to know the doctor was friendly and professional.

We’re glad you’d use our service again.

Rated 5 out of 5 stars

Top Class HGV Medical at a Fair Price…


My appointment was on time and professional. The doctor went through the procedures in a thorough manner and I felt very confident about what was happening. I had some questions which the doctor answered with good understandable explanations. This is the 2nd time I have used this service and I would thoroughly recommend it to all HGV Drivers.

March 21, 2026
Unprompted review
Motor Medicals logo

Reply from Motor Medicals

Thank you for your detailed feedback — we really appreciate it.

We’re pleased to hear your appointment was professional, thorough, and that the doctor took the time to answer your questions clearly. It’s great to know you felt confident throughout the process.

Thank you as well for your continued support and recommendation to other HGV drivers.

Rated 5 out of 5 stars

Amazing service everything went smooth…

Amazing service everything went smooth highly recomended by price and time easy local accessible clinics dr are very nice and kind

March 21, 2026
Unprompted review
Motor Medicals logo

Reply from Motor Medicals

Thank you for your feedback — we really appreciate it.

We’re glad everything went smoothly and that you found the service convenient, affordable, and easy to access. It’s great to hear the doctor made a positive impression as well.

Thank you for the recommendation.

Rated 5 out of 5 stars

Absolutely fabulous service

Absolutely fabulous service, dealt with a lovely lady named Sarah, charming, efficient, helpful above and beyond, if only more businesses were like this the world would be a much better place!

March 15, 2026
Unprompted review
Motor Medicals logo

Reply from Motor Medicals

Thank you for your kind feedback — we really appreciate it.

We’re pleased to hear you had such a positive experience, and we’ll be sure to pass your comments on to Sarah. It’s great to know she was helpful and went above and beyond.

Thank you again for your recommendation.

Rated 5 out of 5 stars

Motor Medicals - Sarah

Working with Sarah to provide a medical report for a shotgun license renewal has been an exemplary experience. Sarah was incredibly responsive and supportive, navigating through delays caused by the GP and ensuring the report was provided in a timely manner. 5**** service

March 13, 2026
Unprompted review
Motor Medicals logo

Reply from Motor Medicals

Thank you for your detailed feedback — we really appreciate it.

We’re pleased to hear you had such a positive experience, and we’ll be sure to pass your comments on to Sarah. It’s great to know she was responsive and supportive throughout the process, especially in managing delays outside of our control.

Thank you again for the 5-star feedback.

Rated 1 out of 5 stars

This place is extremely expensive for…

This place is extremely expensive for the service they provide. They only spend around 10 minutes with you, and the rest of the information they use comes directly from your GP or NHS records.

They asked me to send my summary record, and once I sent it, they went completely silent. No replies to calls or emails, and no certificates provided. When I asked for a refund, they refused.

They only care about taking your money, not providing proper service due to this I lost my timeand money.

I strongly recommend using your local GP instead — much more reliable and professional.

March 4, 2026
Unprompted review
Motor Medicals logo

Reply from Motor Medicals

We’re sorry to read this, however a number of points raised are not accurate.

Driver medicals are carried out in line with DVLA requirements and involve both the consultation and review of relevant medical history where required. The appointment itself is only one part of the clinical process.

Our pricing reflects a private medical service, including clinic availability, administration, and qualified medical assessment, and is not directly comparable to standard GP fees.

We have no record of ignoring patients or withholding certificates without clinical reason. Certificates can only be issued once all required information has been received and reviewed. Where this is incomplete or further clarification is needed, this can delay completion.

Refunds are not applicable once a medical has been carried out or clinical review has begun, in line with our terms and conditions.

We take service standards seriously and continuously review our processes to ensure patients receive a professional and efficient service.

Rated 5 out of 5 stars

I had fabulous visit to Motor Medical’s…

I had fabulous visit to Motor Medical’s today at 360 Brighton Road Croydon.

From Reception staff to Doctors I had very good experience very excellent and professional service with so much caring and understanding my needs.

Thank you so much sir for your great service today for my PCV/HGV MEDICAL’S.

January 24, 2026
Unprompted review
Rated 1 out of 5 stars

The want to double charge me for a…

The want to double charge me for a additional letter which I needed for my local authority, the original medical i had was 8 days prior to this review. The lady I spoke to on the phone was abrupt, and made no effort of empathy towards my enquiry. I'd steer clear of this company there are many more to choose from.

January 15, 2026
Unprompted review
Motor Medicals logo

Reply from Motor Medicals

Hi Mike,

Can you please email me on Imran@motormedicals.com with your contact details so I can discuss this further with you. Hopefully we can get a refund organised.

Look forward to speaking to you

Motor Medicals Ltd

Rated 5 out of 5 stars

Great service from start to end

Easy to book an appointment within a short time frame and it's a good price. Local venue with easy parking. Doctors are so familiar with the paperwork and know exactly what is required, hence less likely to make mistakes.

November 9, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t use this company

Don’t use this company, told me over the phone that my nhs app would be enough to use for my medical records and that they would sort it when I arrived, then when I got there they charged me full payment and at the end the appointment the app didn't work when speaking to the to guy who was working at the time he told me I passed everything and not to worry just come back in when the app was linking back up with the doctors (because I needed a code which I wasn’t told over the phone) when trying to go back into to get my paper work they have now charged me again and that I need to do the process again basically stealing my money and lieing to me , I have the info so I’ll reporting them to Sefton council.

September 20, 2025
Unprompted review

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