All the staff were friendly and professional . Zane and Tom made sure the process went smoothly and were patient and answered any questions . Gurjit is charming and helpful. Highly recommend . Thanks... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic experience with Zain and the team at Motorpoint! From start to finish, the service was excellent. Our sales advisor, Zain, was incredibly patient and calmly answered all of our queries... See more
Company replied
I recently bought an Audi A3 from Motorpoint and had a really good experience. The staff were friendly and helpful throughout. Sion was great and didn’t put any pressure on me to make a decision, wh... See more
Company replied
I recently bought my Hyundai i20 from Motorpoint Birmingham and I honestly couldn’t be happier with the experience. A huge thank you to Buphinder and Sean, who helped me through the ini... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
2 Lichfield Road, B6 5SU, Birmingham, West Midlands, United Kingdom
- 0121 7561839
Over 1000 new cars every week
4.7
Excellent
536 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product knowledge
I have used Motorpoint for the last 12 years PCP each time so simple to do . My recent purchase with Dawid Kucharski was a really good experience . He was so confident with the product knowledge of each car we looked at . Memorable experience for all the right reasons .Thanks to Motorpoint Birmingham
December 9, 2025
Reply from Motorpoint - Birmingham
We're happy to hear that your experience was memorable. It's great to know that our team's product knowledge enhanced your car selection. Thank you for sharing your positive feedback and for being a valued customer for the last 12 years.
Thank you
Motorpoint
Easy purchasing experience
Swift transactions. No messing. Very positive experience. Chelsea was assisting another customer and gave us the freedom to inspect the car without being intrusive. Car was best price against main dealerships for the spec and mileage. Would highly recommended
December 1, 2025
Reply from Motorpoint - Birmingham
We appreciate you taking the time to share your very positive experience. We're happy to hear that you felt comfortable inspecting the car and that you were pleased with the price.
Thank you
Motorpoint
Excellent customer service and a great…
Excellent customer service and a great choice of cars
November 26, 2025
Reply from Motorpoint - Birmingham
We're glad you enjoyed your experience with our customer service and car selection. Thank you for your positive feedback; it means a lot to us.
Thank you
Motorpoint
Reply from Motorpoint - Birmingham
We're glad that our team was very helpful in finding your sister's first car. Thank you for sharing your positive experience with us!
Thank you
Motorpoint
Polite attentive staff.
November 24, 2025
Reply from Motorpoint - Birmingham
Thank you for your kind words! We’re really pleased to hear you found our staff polite and attentive. Providing a welcoming and supportive experience is important to us, so it’s wonderful to know we achieved that during your visit.
We appreciate you taking the time to leave feedback and hope to see you again soon. 🚗✨
The Motorpoint Team
Again excellent service
I have bought a few cars from motorpoint over the last few years, good quality cars and excellent prices.
November 23, 2025
Reply from Motorpoint - Birmingham
We're happy to hear that you've had positive experiences with us over the years. Thank you for sharing your feedback; we appreciate it very much.
Thank you
Motorpoint
Welcoming, knowledgeable, and extremely professional.
They were welcoming, knowledgeable, and extremely professional. All paperwork was done for you so you just drive the car away. But most of all the car was in immaculate condition.
November 16, 2025
Reply from Motorpoint - Birmingham
We're happy to hear that you felt welcomed and well-informed. It's great to know that you appreciated the car's condition and our efficient paperwork process. Thank you for your positive feedback!
Thank you
Motorpoint
Very helpful and informative staff
Very helpful and informative staff - Gurjit. And had a very easy and enjoyable experience
November 18, 2025
Reply from Motorpoint - Birmingham
We're happy to hear that our staff was helpful and informative, and that you had an easy, enjoyable experience. Thank you for your feedback!
Thank you
Motorpoint
Buying a car
Large choice of reasonably priced cars, and the customer service team are really nice. No pressure to get you to buy.
November 14, 2025
Reply from Motorpoint - Birmingham
We're happy to hear that you found a wide selection of cars at reasonable prices. We appreciate your kind words about our team and no-pressure approach!
Thank you
Motorpoint
Great
Friendly, informative and very helpful service. Not pushy salesman. Would recommend. Love our new car.
November 13, 2025
Reply from Motorpoint - Birmingham
We appreciate you sharing your positive experience! We're so glad you found our service helpful and love your new car. We value your recommendation!
Thank you
Motorpoint
Only downside purchased new car 50…
Only downside purchased new car 50 miles on the clock.when log book arrived it was registered in June I purchased in October.would liked to have been informed.
October 22, 2025
Unprompted review
Reply from Motorpoint - Birmingham
We appreciate your feedback and are sorry to hear about the registration date discrepancy. We'll look into why this wasn't communicated during your purchase.
Thank you
Motorpoint
My second car with them in 6 years
My second car with them in 6 years, absolutely amazing service. Customer for life hopefully.
August 21, 2025
Reply from Motorpoint - Birmingham
We're happy to hear that you've had amazing service experiences with us over the years! Thank you for your continued patronage; we appreciate it.
Thank you
Motorpoint
YET ANOTHER BUY FROM MOTORPOINT
we have bought several cars from Motorpoint over the last decade or so, and been more than happy with the service from the staff at different locations....the cars have been very good value for money and presented in fantastic condition, along with a very reasonable part exchange rate making a very good overall transaction when it comes to up grading your vehicles....
November 5, 2025
Reply from Motorpoint - Birmingham
We're happy to hear that you've consistently had positive experiences with us over the years. We appreciate your kind words regarding our team, the value for money, and the condition of our cars. Thank you for your continued custom and for sharing your feedback.
Thank you
Motorpoint
Customer service was excellent
Customer service was excellent. The car was delivered to my door when I couldn't get in to pick it up.
October 27, 2025
Reply from Motorpoint - Birmingham
We're happy to hear that our customer service was excellent! We're glad that we could deliver the car to your door. Thank you for your positive feedback.
Thank you
Motorpoint
Recommend
Fast, efficient, good price including part ex. Pleasant knowledgeable staff take you through process seamlessly.
October 30, 2025
Reply from Motorpoint - Birmingham
We're happy you found our service fast and efficient, with a good price for your part exchange. We're also glad our knowledgeable staff helped you!
Thank you
Motorpoint
Professional from start to finish.
Professional from start to finish, issues dealt with quickly to my complete satisfaction. Had the pleasure in dealing with several different Motorpoint personnel all whom were willing to "go that extra mile". Would highly recommend. Better face to face than on-line!
October 29, 2025
Reply from Motorpoint - Birmingham
We're glad you enjoyed your experience and that our team resolved your issues quickly. We appreciate you recommending us and value your feedback about our in-person service. Thanks for sharing.
Thank you
Motorpoint
Good advice and information fr9m the…
Good advice and information fr9m the sales advisor - Dawid
October 29, 2025
Reply from Motorpoint - Birmingham
We're glad you found the advice and information helpful. Thank you for sharing your positive experience with us!
Thank you
Motorpoint
Reply from Motorpoint - Birmingham
Hi Mark ,
We truly appreciate your 5-star review and your feedback about our customer service. It’s great to know you had a positive experience with us — thank you for choosing our dealership!
Kind Regards,
Motorpoint Birmingham
Swift and efficient service
Swift and efficient service. Can’t say much more! Just everything worked the way that it should. But that is high praise, we all know how rare that is!
October 23, 2025
Reply from Motorpoint - Birmingham
We appreciate you taking the time to leave us such a fantastic review! We are so happy to hear that everything worked as it should for you.
Thank you
Motorpoint Birmingham
I would have given 5 stars as the…
I would have given 5 stars as the process of buying and selling was made very easy . But my car has developed a fault less than a week after purchase . Going back tomorrow to be checked .
October 24, 2025
Reply from Motorpoint - Birmingham
We appreciate your feedback and are sorry to hear about the issue with your car. We aim for a seamless buying experience.
Thank you
Motorpoint Birmingham
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.