Good staff, helpful to my kind of choices in cars and related issues. Cannot speak more highly of the advisor( Megan Parker)who brought me through the process. Result everyone happy and I need to pop... See more
Company replied
Location
Switch locationDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
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See what reviewers are saying
Recently sold my car with Motorpoint, the customer service I received from Mark was fantastic. I had a small issue with missing documentation and Mark ensured to check in to ask if it was sorted and r... See more
Company replied
Staff were great, understood what I was after and responded professionally, in a very friendly manner. Disappointed that I had to negotiate to include 'luxury' car mats and it took 3 weeks and a co... See more
Company replied
The guy who i first had contact with was great but when I went to collect the car a few days later he was on holiday and the guy I was dealing with seemed very distant and uninterested. Also the car w... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, United Kingdom
- 0191 2837864
Over 1000 new cars every week
4.6
Excellent
919 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent custermer service i gave…
Excellent custermer service i gave amanda parker 10 out of 10
September 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Motorpoint - Birtley
Hi Scott,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was smooth and hassle-free.
I will be sure to pass your kind words onto the team and please do not hesitate to give us a call if you need anything further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Staff make you feel comfortable
Staff make you feel comfortable all the time and there’s nothing that’s too much
September 20, 2026
Reply from Motorpoint - Birtley
Hi Frank,
We're so pleased to hear that our team made you feel comfortable and that nothing was too much trouble. Thank you for your wonderful feedback!
Thank you
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Glenda,
Thank you for your review. I am pleased to hear your experience was a good one.
If we can assist you further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Staff were great
Staff were great, understood what I was after and responded professionally, in a very friendly manner.
Disappointed that I had to negotiate to include 'luxury' car mats and it took 3 weeks and a couple of phone calls for them to arrive.
August 31, 2026
Reply from Motorpoint - Birtley
Hi Ray,
Thank you for taking the time to leave us a great review. I am pleased to hear that your experience was a good one and you found the team friendly.
I'm sorry to hear you were not happy with the delay of delivery on the mats and I will be sure to pass your feedback on.
If you have any more questions please do not hesitate to get in touch.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Good staff
Good staff, helpful to my kind of choices in cars and related issues. Cannot speak more highly of the advisor( Megan Parker)who brought me through the process. Result everyone happy and I need to pop over to finish private plates and car paperwork awaiting from DVLC .
September 21, 2026
Reply from Motorpoint - Birtley
Hi Thomas,
We're so pleased to hear that our staff were helpful with your car choices and related issues. It's wonderful that Megan guided you through the process, resulting in a happy outcome. Thank you for your kind words!
Thank you
Motorpoint
Kate and Lee were first class
September 21, 2026
Reply from Motorpoint - Birtley
Hi Michael,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience with Kate and Lee was a good one and will be sure to pass your feedback onto them.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Give it a try!
It was nice to look at cars without a salesman following you around. They keep a distancd but are there for questions. I ordered a car to be brought to the site which cost £199 which i though was steep.
September 15, 2026
Reply from Motorpoint - Birtley
Hi Tina,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one but sorry to hear you found the transport fee quite pricey. We utilise a third party transport company which is where our transport fees are generated from to move cars to and from different stores.
If we can assist you further please let us know and I will be sure to pass your feedback on!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Recently sold my car with Motorpoint
Recently sold my car with Motorpoint, the customer service I received from Mark was fantastic. I had a small issue with missing documentation and Mark ensured to check in to ask if it was sorted and really went out of his way to keep me updated. Thank you for making the process so smooth!
September 18, 2026
Unprompted review
Reply from Motorpoint - Birtley
Hi Katie,
Thank you for taking the time to leave us a great review. I am thrilled to hear your experience with Mark was a good one when selling your car to us. I will be sure to pass your kind words onto the team.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
I was told that a chip on the…
I was told that a chip on the windshield would be fixed before I collect the car a day before I collect I phoned and ask if it had been fixed and I was told it had
But when I arrived to collect the car it had not been fixed I pointed this out and was told they should not have told me they would fix it and it’s not something they would do they know on the day of collecting it’s to late for me to do anything do lie to your customers
September 11, 2026
Reply from Motorpoint - Birtley
Hi William,
Thank you for your review. I am sorry to hear you were not happy with the overall condition of the windscreen on your car. Here at Motorpoint, we prepare our vehicles to a very specific standard being a used carsupermarket. We also like to confirm this with the customers before they sign to say they are happy with the vehicle's condition overall. We will investigate internally with your sales executive to ensure this does not go unnoticed.
If you require anything further please do not hesitate to get in touch.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Very happy with my new car
Very happy with my new car. Couldn't believe i picked up same day , very polite staff , made very welcome , service was incredible. Would definitely go back
August 31, 2026
Reply from Motorpoint - Birtley
Hi Tracy,
Thank you for taking the time to leave us a great review. I am pleased to hear your experience was a good one and that you are happy with your new car!
If you have any questions please do not hesitate to give us a call.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Good showing
I felt at ease as soon I walked in door they came over introduced their self,then let me look around.
September 9, 2026
Reply from Motorpoint - Birtley
Hi Martyn,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and you felt relaxed during your visit.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Paula,
Thank you for taking the time to leave us a review! I am pleased to hear your experience was a good one! Here at Motorpoint, we thrive off providing our customers an excellent service so we are pleased to hear your feedback is positive.
If we can assist you further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Perfect from the off
Perfect from the off. No pressure salesman. Gentleman just explained how everything worked, before we start our search. Absolutely spot on service. Quick, easy & very helpful.
September 9, 2026
Reply from Motorpoint - Birtley
Hi Lynnette,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and that you were provided excellent service throughout. I will be sure to pass your kind words onto the team & if we can assist further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Jackie,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and you were overall happy with the service.
If we can assist you further please do not hesitate to give us a call.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
The staff member who helped me was very…
The staff member who helped me was very helpful, she was very conscientious, friendly and professional. I felt she knew her job and about the service very well. The service was good and made the process much easier for me.
August 31, 2026
Reply from Motorpoint - Birtley
Hi Sarah,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and you found the team helpful throughout.
If you have any questions in the meantime please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great selection of cars at great…
Great selection of cars at great prices. Went to view one car and ended up buying a different one. No pushy sales just left to view cars and staff are on hand to answer any questions. Easy to part exchange your old car. New car was ready for collection the next day.
September 3, 2026
Reply from Motorpoint - Birtley
Hi Diane,
Thank you for your review!
We're so pleased to hear you found a great selection of cars and appreciated our no-pressure approach. It's wonderful that our staff were on hand to assist and that your part exchange and collection were so easy!
Thank you
Motorpoint Birtley
Amanda the sales representative was…
Amanda the sales representative was really helpful, thoughtful and went above and beyond to make buying my new car such an easy and stress free experience, will definitely recommend motorpoint birtley to others in the future!
September 3, 2026
Reply from Motorpoint - Birtley
Hi Kieran,
Thank you for taking the time to leave us a great review! I am thrilled to hear Amanda was able to offer you a positive, stress-free experience when buying your new car!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Ronnie,
We are so pleased to hear that you had a great experience with us, from ordering your car to driving it away. Thank you for your positive feedback!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great Experience, Great Staff
Was very good experience, Lynn Watts was a legend, helped me throughout the whole process of financing , insurance, taxing the vehicle and a couple of coffees, And young lad staff member noticed valve cap missing and put one on , Great Experience All Round , Top Marks , Kind Regds Clive 👍
August 22, 2026
Reply from Motorpoint - Birtley
Hi Clive,
Thank you for taking the time to leave us a great review! I am pleased to hear you speak to highly of your experience with Lynn and that she was able to offer you a great service (plus the valve caps!!!)
I will be sure to pass your kind words onto Lynn and if we can assist you further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
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