We needed to downsides our car as needs had changed. Jack our sales assistant from motorpoint helped us, looked at all our options and a car that my husband could easily get in and out of. We got our... See more
Company replied
Location
Switch locationDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
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See what reviewers are saying
Ty was extremely helpful and very polite. He went through everything thoroughly and answered any questions or queries I had. He kept in touch the whole time from going to see the car to the day of co... See more
Company replied
Wasn't shown around the vehicle correctly or shown how to use the incar entertainment system, ie folding mirrors,phone connections etc.. damage to the rear seats after taking parcel shelf out. Just no... See more
Company replied
If you looking to buy a car on finance I would highly recommend , I was met by Kate Smith on arrival. What a lovely lass , very knowledgeable so friendly and really put me at ease ,Kate was able to s... See more
Company replied
Company details
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all electric cars
Limited time only
Now is a great time to make the switch to an electric vehicle. We're here to make your electric car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, United Kingdom
- 0191 2837864
Over 1000 new cars every week
4.6
Excellent
835 reviews
Asks customers to review
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Excellent part exchange valuation
Excellent part exchange valuation, professional and courteous staff from the initial call to picking up my purchased vehicle. This is the first time I have purchased through Motorpoint… very happy with the service I received. The vehicle was exactly as described and I have already recommended using Motorpoint to my friends and family.
June 16, 2026
Reply from Motorpoint - Birtley
Hi David,
We're so pleased to hear about your excellent experience with us! It's wonderful that you found our team professional and courteous, and that your vehicle was exactly as described. Thank you for recommending us to your friends and family!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Non high pressure sale.Friendly and…
Non high pressure sale.Friendly and efficient salesperson (Rosse). Quick and easy process. The whole selling and buying process took less than 24 hours.
June 21, 2026
Reply from Motorpoint - Birtley
Hi Dave,
Thanks for the review! I am pleased to hear you felt at ease during your visit to us! If we can assist further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
We needed to downsides our car as needs…
We needed to downsides our car as needs had changed. Jack our sales assistant from motorpoint helped us, looked at all our options and a car that my husband could easily get in and out of. We got our car in three days of coming in, so quick so helpful so knowledgeable. Thank you Jack and motorpoint for all your help from the past to the present.
June 18, 2026
Reply from Motorpoint - Birtley
Hi James,
We are so pleased to hear we could assist with your changing needs. It's wonderful that our team helped you find the perfect car so quickly. We appreciate your kind words and will be sure to pass them onto Jack and the team!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
From start to finish all interactions…
From start to finish all interactions with Motorpoint colleagues were fabulous. Everyone I spoke to and me were professional, friendly and accommodating. Lynn in the dealership at Birtley went over and above what I expected. It was a very personal service and at no point did I feel like I was just another customer. Thank you Motorpoint for making my experience of buying a new car personal. I’d highly recommend Motorpoint as a customer and especially the Birtley dealership.
June 17, 2026
Reply from Motorpoint - Birtley
Good Afternoon,
We're delighted to hear that your interactions with our team were so positive and that you felt valued. It's wonderful that our colleagues provided such a professional, friendly, and accommodating experience. We appreciate your high recommendation! I will be sure to pass your kind words onto Lynn and the rest of the team. Please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Ty was extremely helpful
Ty was extremely helpful and very polite. He went through everything thoroughly and answered any questions or queries I had. He kept in touch the whole time from going to see the car to the day of collection. Would definitely recommend Ty to others and the whole experience was seamless.
June 16, 2026
Reply from Motorpoint - Birtley
Hi Natalie,
Thank you for taking the time to leave us a review! I am thrilled to hear your experience was a good one with Tayyab and will be sure to pass your kind words over to him!
If you have any questions please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Second time we have bought a car from…
Second time we have bought a car from motorpoint, service was excellent in birtley, Amanda was helpful, friendly, informative and it was a pleasure to do business with her
June 13, 2026
Reply from Motorpoint - Birtley
Hi George,
We're so pleased you had an excellent experience with our team and found them helpful and informative. Thank you for your kind words!
We hope you enjoy your new car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
If you looking to buy a car on finance…
If you looking to buy a car on finance I would highly recommend , I was met by Kate Smith on arrival.
What a lovely lass , very knowledgeable so friendly and really put me at ease ,Kate was able to show me cars in my prixe range , sorted my finance at not at any stage did I feel uncomfortable,even took me out for a test drive there wasn't anything that wasn't to much trouble , I drove away with my new car in days.
June 17, 2026
Reply from Motorpoint - Birtley
Hi Amanda,
We're delighted to hear you had such a positive experience finding your new car on finance. It's wonderful to know Kate was knowledgeable and made you feel at ease throughout the process, from showing you cars in your price range to arranging a test drive. We appreciate your kind feedback! We hope you enjoy your new car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent service
June 13, 2026
Reply from Motorpoint - Birtley
Hi Mrs Nolan,
Thank you for taking the time to leave us a great review! I am pleased to hear that your experience was a good one. Please do not hesitate to get in touch if we can assist further.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great service
June 16, 2026
Reply from Motorpoint - Birtley
Hi Gavin,
Thank you for leaving us a great review! I am pleased to hear your experience was a good one. If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Collection of my car was very smooth…What a superb customer service
Collection of my car was very smooth and the customer service provided by the agent was superb. She put in a call to me the day before the collection to check that all is in order. This call saved me from going to the wrong branch due to my absence minded when reserving the car. The collection process went very smoothly and made the experience an enjoyable one. Thank you.
June 13, 2026
Reply from Motorpoint - Birtley
Hi,
We're delighted to hear your car collection was smooth and our team's proactive call prevented an inconvenience. It's wonderful that this made your experience enjoyable. Thank you for your feedback!
Thank you
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Kate Smith was brilliant the way she…
Kate Smith was brilliant the way she answered all my questions about the car . She was a big factor in me buying the car .
June 14, 2026
Reply from Motorpoint - Birtley
Hi Stephen,
Thanks for the review! It is great to hear your experience was a good one with Motorpoint Birtley and that Kate was able to offer you a great service and answer all of your questions.
If we can assist you further please do not hesitate to give us a call!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Very easy transaction and customer…
Very easy transaction and customer focussed throughout.
June 14, 2026
Reply from Motorpoint - Birtley
Hi David,
Thank you for taking the time to leave us a great review! I am pleased your experience was a good one. We always aim to ensure all of our customers have a smooth, friendly and stress free car buying journey with us! I will be sure to pass your kind words onto the rest of the team and please do not hesitate to get in touch if we can assist further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Very friendly and welcoming staff
Very friendly and welcoming staff, the whole process from start to finish was quick and we were kept up to date throughout, I would definitely recommend Motorpoint.
June 8, 2026
Reply from Motorpoint - Birtley
Hi Allison,
Thank you for your review! I am pleased to hear you would recommend Motorpoint to your friends and family and that your experience was a good one throughout!
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Just purchased and collected my third…
Just purchased and collected my third car from motorpoint Birtley. All of the staff are extremely pleasant, helpful and friendly. There are a great variety of vehicles on display all at very competitive prices.
I received excellent service from Amanda from my initial enquiry through to collection of my car. Highly recommended and I will no doubt return in the future to upgrade my car.
June 13, 2026
Unprompted review
Reply from Motorpoint - Birtley
Good Morning,
We are so pleased to hear about your positive experience with us! It's wonderful that you found our staff pleasant and helpful, and that you appreciated the variety and competitive prices of our vehicles. I will pass your feedback onto Amanda and the team.
Enjoy your new car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi,
We are so glad you had an excellent experience and enjoyed your time with us! Thank you for the review!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Wasn't shown around the vehicle…
Wasn't shown around the vehicle correctly or shown how to use the incar entertainment system, ie folding mirrors,phone connections etc.. damage to the rear seats after taking parcel shelf out. Just not a very good handover. "Rushed"
May 4, 2026
Reply from Motorpoint - Birtley
Hi Sarah,
We appreciate your feedback regarding your recent handover experience. We are sorry the process felt rushed and key features were not demonstrated. We will review our procedures to prevent this.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Everything went smoothly when buy a car…
Everything went smoothly when buy a car from motorpoint thank
June 1, 2026
Reply from Motorpoint - Birtley
Hi Michael,
We're glad everything went smoothly with your car purchase. Thank you for your feedback!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent staff
Excellent staff, salesman Lee full of knowledge about the vehicle on sale, Lee sales manager going straight to the top, well done lads and lassies at motorpoint Birtley.
June 3, 2026
Reply from Motorpoint - Birtley
Hi Steve,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and that you found Lee really helpful!
I will be sure to pass your kind words onto the team and if we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great choice of cars and lovely people
Great choice of cars, very good service from good people. However there were issues transferring my private registration which because of the delay involved I incurred and extra £150.00 cost!
June 2, 2026
Reply from Motorpoint - Birtley
Hi John,
We appreciate your feedback on our service and car selection. We are sorry to hear about the issue with your private registration transfer and the additional cost incurred. If you wish to discuss this further please drop me an email on kimberley.herron@motorpoint.co.uk.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great customer service.
June 5, 2026
Reply from Motorpoint - Birtley
Hi Clare,
Thanks for your review! I am thrilled to hear your experience was a good one and we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
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