Good staff, helpful to my kind of choices in cars and related issues. Cannot speak more highly of the advisor( Megan Parker)who brought me through the process. Result everyone happy and I need to pop... See more
Company replied
Location
Switch locationDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
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See what reviewers are saying
Recently sold my car with Motorpoint, the customer service I received from Mark was fantastic. I had a small issue with missing documentation and Mark ensured to check in to ask if it was sorted and r... See more
Company replied
Staff were great, understood what I was after and responded professionally, in a very friendly manner. Disappointed that I had to negotiate to include 'luxury' car mats and it took 3 weeks and a co... See more
Company replied
The guy who i first had contact with was great but when I went to collect the car a few days later he was on holiday and the guy I was dealing with seemed very distant and uninterested. Also the car w... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, United Kingdom
- 0191 2837864
Over 1000 new cars every week
4.6
Excellent
919 reviews
Asks customers to review
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Great service
Massive selection of cars.
Helpful friendly staff.
No pushy sales, offer advice and help when entering the sales room leaving you to look around at leisure, staff available everywhere if you need more information about a car your interested in.
Decided on a MG hybrid had an informative demonstration off Reece on all the key points of the car that I wanted to know.
Was offered a fair price on part exchange.
Great service start to finish.
Would definitely recommend.
July 29, 2026
Reply from Motorpoint - Birtley
Hi Joanne,
Thank you for taking the time to leave us a fantastic review!
I am pleased to hear that your experience was a good one and Reece was able to help you find the right car for you.
If we can assist you further please do not hesitate to get in touch and we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Mark,
Thank you for your review! I am pleased you found our service positive and that you were happy with your overall experience!
Please do not hesitate to get in touch if we can assist you further.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Angela,
Thank you for taking the time to leave us a great review! I am pleased to hear that your experience was a good one and that you would come back to us in the future.
If we can assist you further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
We’ve bought the last six cars with…
We’ve bought the last six cars with Motorpoint and all have been good experience……this one was no exception!
We weren’t actually going to buy a car when we came in, we were just browsing, but Kieran was so good after we spotted a car we were going to think about, that we bought it in the spot!
Kieran was excellent in all manners, and very knowledgable……a really good, polite, and not too pushy salesman !
July 28, 2026
Reply from Motorpoint - Birtley
Hi Margaret,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience with Kieran was a good one and that he was able to answer all of your questions and put you at ease when buying your new car!
Please do not hesitate to get in touch if we can assist you further and I will be sure to pass your kind words onto Kieran and the rest of the team!
We hope you enjoy your new car!🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Jevan,
Thank you for your wonderful 5-star review! We are so pleased to hear that you are satisfied with your experience. Your feedback is greatly appreciated.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great service from all staff ..
Great service from all staff ..the best price around for my new car and my part exchange car( and I did shop around)...I'd recommend Motorpoint to anyone !
July 27, 2026
Reply from Motorpoint - Birtley
Hi Peter,
We're delighted to hear you received great service from our team and found the best price for your new car and part exchange. We truly appreciate your recommendation!
Thank you for a great review!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
We went to motorpoint Birtley because…
We went to motorpoint Birtley because we had seen a car on the website that we were interested in, one of the sales team (Wayne) was very helpful and brought the car round for us, we ended up buying the car, it did initially have a problem which they rectified straight away, we are more than happy with the car and the price we paid was really good.
July 26, 2026
Reply from Motorpoint - Birtley
Hi Jo,
We're so pleased to hear you had such a positive experience finding your car! It's wonderful that our team member was helpful and that the initial problem was rectified quickly. We're glad you're happy with your new car and the price.
Please do not hesitate to get in touch if we can help out any further.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Motorpoint
Good service and polite staff
Good service and polite staff, nothing was a problem to them
July 21, 2026
Reply from Motorpoint - Birtley
Hi Mary,
Thank you for your review! Its great to hear that our team were able to offer you a great service and were helpful throughout. If we can assist you further please let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
I got the car I wanted at the price I…
I got the car I wanted at the price I wanted and lots of help from the staff.
July 24, 2026
Reply from Motorpoint - Birtley
Hi Dawn,
We're so pleased to hear you found the perfect car at the right price and that our team was so helpful. We appreciate your positive feedback!
Please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
What a breath of fresh air
What a breath of fresh air! I'll definitely use this company again. Lynn and Jack at Birtley were very helpful and patient and they done everything for me. Thank you 😊
July 18, 2026
Reply from Motorpoint - Birtley
Hi Victoria,
Thank you for taking the time to leave us a great review! I am pleased to hear that Lynn and Jack were able to offer you a fantastic experience. I will be sure to pass your kid words over to them!
If we can assist further please do not hesitate to let us know & we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
No pressure from staff
No pressure from staff - clear instructions to view and scan cars on the site!
July 17, 2026
Reply from Motorpoint - Birtley
Hi Reece,
Thank you for your review! I am pleased you enjoyed the no-pressure stress free experience with us.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Frederick,
Thank you for taking the time to leave us a great review!
I am pleased to hear that your experience was a good one and that you felt at ease when shopping with us!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great experience buying a new car
Great experience buying a new car! As always, loads of choice and cars easy to view. Saw a car I really liked, Jack was great with showing me around the car, telling me about all the features and allowing me a test drive. He was then very helpful with the sale when I decided to go ahead. It was also nice to be remembered by his colleague, Lee, who I'd bought my last car from. Very friendly place.
July 21, 2026
Reply from Motorpoint - Birtley
Hi Laura,
We're so pleased to hear you had a great experience finding your new car! It's wonderful to hear that Jack was helpful and that you appreciated the choice and ease of viewing the cars. We're glad you enjoyed the test drive and the smooth sales process.
Please do not hesitate to give us a call if you require anything further.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
A great experience
The people that dealt with us were very helpful and polite they were a credit to the company The young lad Who sold us the car was great The transition went very smoothly Everything was excellent
July 20, 2026
Reply from Motorpoint - Birtley
Hi Norman,
We're so pleased to hear that our team was helpful and polite, and that the car buying process was smooth. We're delighted everything was excellent! Thank you for taking the time to leave us a review!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Very professional service
Very professional service clean and tidy showroom everybody in showroom all said hello and asked if everything was OK will definitely buy again from motorpoint
Thank you
July 20, 2026
Reply from Motorpoint - Birtley
Hi Ian,
We're so pleased to hear you received very professional service and found our showroom clean and tidy. It's wonderful that our team made you feel welcome, and we appreciate your intention to buy from us again!
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Friendliness of staff
July 12, 2026
Reply from Motorpoint - Birtley
Hi Thomas,
Thank you for taking the time to leave us a great review!
I am pleased to hear that your experience was a good one and you found our team very friendly.
If we can assist you further please do not hesitate to give us a call!
Enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
After searching other dealerships for…
After searching other dealerships for some days, I found my experience at Motorpoint to be incredibly refreshing. I found my vehicle online and the communication was great to gather more information and arrange a viewing. When I arrived to collect my car there was no pressure and I was given plenty of time to browse the rest of the range in case there was anything more suitable. I decided that the original car was the best fit, and the whole process was very smooth, efficient and clear. I had greater peace of mind buying from a reputable dealer with aftercare support. Whilst options for warranty etc were provided for me, there was no pressure at all which I found to be a huge relief. Would thoroughly recommend.
July 15, 2026
Reply from Motorpoint - Birtley
Hi Stephanie,
Thank you for taking the time to leave us a great review! I am pleased to hear that you had a positive experience with us and that you felt at ease when shopping with us.
If we can assist you further please do not hesitate to let us know and we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Lee Frost made everything very easy
July 18, 2026
Reply from Motorpoint - Birtley
Hi Martin,
We're delighted to hear that Lee made everything so easy for you. We strive to provide a seamless experience for all our customers.
I will be sure to pass your kind words over to Lee and the team and we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent customer service
Excellent customer service. Big variety of cars. No pressure from sales people.
Very positive visit nothing was a bother. Purchased a car.
Big shout out to Kate Smith who helped us and guided us through our new purchase.
July 16, 2026
Reply from Motorpoint - Birtley
Hi Stephen,
We are delighted to hear you had such a positive visit and found a car with us! It's wonderful to know Kate provided excellent service and a pressure-free experience. We'll be sure to pass on your kind words.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
great service
July 15, 2026
Reply from Motorpoint - Birtley
Hi William,
Thank you for taking the time to leave us a great review I am pleased you had a positive experience with us.
If we can assist you further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
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