Bailey C was extremely helpful, efficient and knowledgeable. He did everything he could to help us find our next car. He made sure the process ran as smoothly as possible and that all our requirements... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely fabulous customer service from Bailey Never felt pressured into anything No question was too daft. When I went to collect my car again fabulous customer service from Kyla Explained everyth... See more
Visited Both Birmingham and Derby sites car was purchased from Birmingham salesman very helpful not rushed into purchasing Cause I lived in Burton they transported the car to Derby When co... See more
The whole experience of buying a near brand new car was not only exciting from the start, but was made all the more pleasurable by the helpful and friendly sales people at Motorpoint. It really was su... See more
Company details
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Chartwell Drive, DE21 6BZ, Derby, Derbyshire, United Kingdom
- 01332 508638
Over 1000 new cars every week
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice experience
May 31, 2026
Reply from Motorpoint - Derby
I am so pleased you had a great experience with us, enjoy your new car.
Online staff and Bailey at derby were…
Online staff and Bailey at derby were very helpful professional and friendly.
June 7, 2026
The staff made the transaction easy
The staff made the transaction easy. Those we dealt with were friendly and helpful.
June 1, 2026
We had a great experience at Motorpoint…
We had a great experience at Motorpoint Derby, first visited to see another car and came back the following week to see the one we brought. Our sales people were Graham, Kian and Maia, a kind, helpful and professional team. The process of buying the car, was quick and simple. I would definitely recommend the store to others.
May 30, 2026
Great service from start to finish
Great service from start to finish. No pressure! A totally relaxed experience.
I must give a shout out to Corey Hodgkinson who looked after us ( wife and I) on the day. Thank you!
May 31, 2026
Professional
Professional, helpful and efficient from start to finish. We felt under no pressure and were guided through every step of the process. We have always bought our cars from Motorpoint because they offer the best deals and customer service.
May 27, 2026
Helpful staff
June 1, 2026
Tremendous customer service
The whole customer support team, Amalia, Debbie, Joe were exceptional.
June 1, 2026
After being bombarded with text and…
After being bombarded with text and emails to collect the car we went to collect it and it wasn’t ready. With promises of phone calls from the company nothing happened. The staff in Derby were not helpful at all in the end I cancelled my car. BEWARE YOU ARE NOT A CUSTOMER YOU ARE A NUMBER
May 31, 2026
Unprompted review
Reply from Motorpoint - Derby
Good afternoon, I am sorry to read your review and here of your experience with us here at Motorpoint Derby. This really isn't the service level I would expect you to receive. I would love the opportunity to discuss this further with you, if you could call me on 01332 426728 kind regards Customer Service manager
Excellent experience from start to…
Excellent experience from start to finish. Well designed system to keep the customer informed at every stage.
May 30, 2026
First class
Geoff was the guy I dealt with mainly, he was very professional, explained everything in a friendly manner, non pushy, great communication from looking at cars to completing the purchase , even after the sale, iv had follow up messages , excellent 👍 👏
May 28, 2026
Great from start to finish!! How car buying should be.
Quick, easy car buying process!!, left alone to look around the car at my leisure without pressure. Worked out a good deal for me, simple process and great service as well to top it off!!
Will definitely use Motorpoint again.
Sales advisor Corey was top class, friendly and super helpful, good communication with him to keep me updated through the process.
May 26, 2026
Not pushy at all
May 23, 2026
Fantastic service from Maia
Fantastic service from Maia. She made the purchase of the car so easy and smooth.
May 21, 2026
Very good customer service
Very good customer service. Couldnt thank Graham enough for his help throughout what was a very smooth process. Thamk you. Would recommend.
May 26, 2026
Everything was great and we got the car…
Everything was great and we got the car we wanted thanks to your team
May 19, 2026
Collection
Great service until your timing with my collection of the vehicle, which was not good at all. Over 25 minutes late.
May 25, 2026
Reply from Motorpoint - Derby
Good morning, thank you for the review. I am sorry your collection was delayed on the day, sometimes this happens but I understand this must be frustrating. Thank you for flagging with us, enjoy your new car..
Everything was great
May 25, 2026
Excellent service from Derby…
Excellent service from Derby motorpoint. The lovely young lady who dealt with me Chloe was knowledgeable and extremely helpful with all aspects of my new car.Chloe was so nice and could not do enough to help me. Chloe is a real asset to motorpoint and I have used motorpoint for my last 4 cars mainly using the Sheffield branch,but Chloe and the Derby branch are fantastic and a real pleasure to deal with. Chloe deserves a bonus.10 out of 10 will highly recommend motorpoint to friends and family.
May 21, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.