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Motorpoint - Derby Reviews 

1,147
TrustScore 4.5 out of 5

4.5

Chartwell Drive, DE21 6BZ Derby, Derbyshire, GB


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Rated 5 out of 5 stars

Bailey C was extremely helpful, efficient and knowledgeable. He did everything he could to help us find our next car. He made sure the process ran as smoothly as possible and that all our requirements... See more

Rated 5 out of 5 stars

Visited Both Birmingham and Derby sites car was purchased from Birmingham salesman very helpful not rushed into purchasing Cause I lived in Burton they transported the car to Derby When co... See more

Rated 5 out of 5 stars

Absolutely fabulous customer service from Bailey Never felt pressured into anything No question was too daft. When I went to collect my car again fabulous customer service from Kyla Explained everyth... See more

Rated 5 out of 5 stars

The whole experience of buying a near brand new car was not only exciting from the start, but was made all the more pleasurable by the helpful and friendly sales people at Motorpoint. It really was su... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • Chartwell Drive, DE21 6BZ, Derby, Derbyshire, United Kingdom

  • 01332 508638
Promotion box for Motorpoint - Derby

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,147)

6,114 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Derby…

Excellent service from Derby motorpoint. The lovely young lady who dealt with me Chloe was knowledgeable and extremely helpful with all aspects of my new car.Chloe was so nice and could not do enough to help me. Chloe is a real asset to motorpoint and I have used motorpoint for my last 4 cars mainly using the Sheffield branch,but Chloe and the Derby branch are fantastic and a real pleasure to deal with. Chloe deserves a bonus.10 out of 10 will highly recommend motorpoint to friends and family.

May 21, 2026
Rated 4 out of 5 stars

Almost 5 out of 5 stars

Overall experience with Motorpoint sales staff was great.
Josh (sales-person) was brilliant, knowledgeable, transparent and polite 👍
Fair price for my car very competitive (part-exchange).
Transaction was quick and easy.

The only reason for not scoring Motorpoint 5 out of 5 was a small chip on windscreen which was refused to repair due to "too small and insignificant" to repair & now I have to sort it out myself 👎

May 14, 2026
Motorpoint - Derby logo

Reply from Motorpoint - Derby

Firstly thank you for your kind words about Josh. And I am also pleased you were happy with your part exchange price.
We at Motorpoint have standards which we keep to with all cars, some chips fall within our standard therefor no repairs can be offered. The condition of the car is reflected in its price. I hope this helps you understand why certain decisions are made.
Thank you again for your feedback

Rated 4 out of 5 stars

Initial contact and information great

Initial contact and information great. Once home with car found owners manual and service log missing and to be honest only one member of staff seemed interested enough to try to help. Called in to sales room and staff there made it plainly obvious that he could be bothered.

May 18, 2026
Motorpoint - Derby logo

Reply from Motorpoint - Derby

Thank you for your feedback. I am so sorry you were made to feel this way, if you would like to discuss this matter please feel free to call me on 01332 426728
kind regards

Rated 5 out of 5 stars

Staff as always super kind and friendly…

Staff as always super kind and friendly and willing to sit and make sure everything goes smoothly. Service as always was great. Corey really made the experience as easy as possible willing to go the extra mile, nothing was too much for him. Fantastic person, all other staff were very polite and accommodating also.

May 18, 2026
Rated 4 out of 5 stars

Alex was very helpful

Alex was very helpful . Car ready to go . Had help around insurance . Good advise . many thanks

May 12, 2026
Motorpoint - Derby logo

Reply from Motorpoint - Derby

Thanks so much for this feedback.. enjoy your new car

Rated 5 out of 5 stars

The staff Motorpoint Derby were exceptional

The staff Motorpoint Derby were friendly and welcoming.
Exceptional customer service without any sales pressure.
Vehicle handover was efficient and stress free.
Much better experience than any main dealer.
100% recommend Motorpoint Derby for your next vehicle purchase.

May 17, 2026
Rated 4 out of 5 stars

very good service

very good service, linked us between branches well and allowed us to test drive a car which we knew were weren't going to buy but wanted to check the model (Burnley branch - excellent). Picked up the car from Derby store, very good service - Franco

May 9, 2026
Motorpoint - Derby logo

Reply from Motorpoint - Derby

Thank you so much for your reply, I am so pleased you had great service enjoy your new car..

Rated 5 out of 5 stars

We were very happy

We were very happy . We were greeted at the door and taken to the sales person Joseph Dickinson who had already got the car ready for viewing . The deal was done and Joe was very patient and efficient … we drove home in our new car ! Highly recommend MotorPoint Derby .

May 11, 2026
Rated 5 out of 5 stars

Great Experience

Staff were very helpful, polite and patient. They explained everything in detail.
The prices are good compared to other companies.
Overall I had a great experience and I would definitely use again or recommend them.

May 8, 2026
Rated 5 out of 5 stars

Cory who assisted me purchase my new…

Cory who assisted me purchase my new vehicle was very professional and listened to what I required.
I love how the staff all seem to have a good relationship with each other and are happy at work. It creates a lovely relaxed atmosphere.

May 5, 2026
Rated 4 out of 5 stars

The salesman was friendly and made my…

The salesman was friendly and made my experience a good one

May 9, 2026
Motorpoint - Derby logo

Reply from Motorpoint - Derby

Ahh this is so lovely to hear, I am glad your experience with us was like this, i hope you are enjoying your new car.

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