Motorpoint - Manchester Reviews 

Easy way all good

Made an appointment at mancherster branch for Saturday morning turned up given my valuation and then told no mechanic in till Monday, so having agreed a price pending mechanic report went away leaving the car there . Why not tell you this before you arrive on a weekend . So no phone call by 1400hrs so I had to phone them to find out where my money was only to be told they didnt want my car because the engine oil was milky and my head gasket had blown . Total rubbish , collected my car and went to my mechanic who inspected the oil and tested the engine no blown head gasket it was normal residue from a car that doesn't do a lot of running temp running mainly stop start trips .
Wouldn't use or advise anyone to use them because there mechanics are obviously not real ones

From the website, to George in the office to Ben and Abdul in the depot… positive / professional. The smoothest purchase of a car we have ever had. Any concerns / glitches ironed out - patient and nothing was too much trouble… excellent customer service. Will be returning as 2 other family members need wheels. It was refreshing as sadly Skoda, Cupra and Toyota had largely ignored us on entering their showrooms. Only MG (Stockport & Knutsford) and Peugeot showed us what a good buying experience should look like. What’s happened to the art of selling? Our faith has been restored for now. We got the right car (Hyundai Kona at a good price and a fair trade in deal).

Kaylem was brilliant he made the deal go very smooth, nothing was too much trouble.He went the extra mile.

It was a great experience – everything was really quick and easy. Ben was really lovely and took the time to go through everything with me. He showed great knowledge and explained things clearly, which made the whole process feel straightforward. He was also really supportive throughout. There was also another lovely gentleman who helped me when I came to collect the car. He made the process really quick and easy again, and I was able to drive my new car away in less than an hour.

Overall, it was a really positive experience and I would definitely recommend Motorpoint to any friends or family members who are looking for a car.

Ben dealt with me and was friendly, efficient and professional although his only disadvantage was being a Burnley fan! 🤣
Smooth part ex and takeover of new car.
Would definitely buy from them again.

I recently bought my car from Motorpoint and I had a great experience from start to finish. The service was excellent and the whole process was much easier than I expected.

Abdul, who assisted me, was very professional, straightforward and helpful throughout the entire process. He explained everything clearly and made sure everything went smoothly, which made the experience stress-free.

Buying a car can sometimes feel complicated, but this experience showed me that with the right service it can actually be simple and enjoyable. It’s not just about buying a car, it’s about the quality of the service and how comfortable they make you feel during the process.

Thank you Motorpoint and a special thanks to Abdul for making the whole experience easy and positive.

My wife and I have just purchased our second car from Motorpoint Manchester a BMW after previously buying a Mercedes-Benz CLA from them. Once again, the whole process was smooth and stress free.

A big thank you to all the friendly staff and management team, especially Adam and Dina, who were incredibly helpful and supportive throughout. Their professionalism and the way they interact with customers truly stand out they definitely deserve a pay rise!

We’re already referring friends and family to Motorpoint Manchester. Looks like we’re stuck together for a long time lol!

Helpful attentive staff. No upsell. Quick turn around. That's all I need really when I buy a new car.

I don't want to be hassled I want to identify the car I want and do what's needed to be able to drive away in it. Mototpoint helped me do that without all the additional "faff"

I did the online valuation of my car I wanted to sell, and it came back very favourably I was honest regards damage ect.
I turned up at my appointment time had my documents scanned they took my key examined my car, approximately half an hour later came back and gave me the figure quoted online.
I thought they were really easy to deal with and the whole experience was very pleasant, I would highly recommend motor point regards selling a car.

The service we received was second to none Kaylum went the extra mile in finding the vehicle which was right for us and at the right price. In the whole process there was no hard sell which often happens at other companies, in all it was a pleasant experience

Recently bought a car from the Manchester branch, i was able to browse at ease with no pressure or hard sell. Abdul dealt with the sale, he was attentive, helpful, freindly and professional throughout the whole process. Ryan was also a great support in the smooth process. Great company, wouldnt hesitate to return and would highly reccommend!

The chap I dealt with was quite helpful all the way through the purchase at Manchester branch.

There is no managment no customer services .
1 found a car went to buy it and was told can drive off in an hour. Made an appointment went there as soon turn the engin on , infotainment wasn't working. Big orange light as central locking system failure. How can you call someone when the car is in that state.
2 went to buy another car bought three year warranty and was told everything is cover apart from battery and tyres. After buying next day in raining windscreen wipers dosenot working and car key bettery required . I went to Manchester and guy said its just £10 i said if £10 bothers a big company like yes it bothers me and he said sorry bro this not my company I dont owe this company. I guarantee with that kind of wipers you will not able to get you mot passed. So had to buy wind screen whipers and car keys battery next day i bought my car.
3 after 4 week there was a jerk in my car was adviced to go to grage came to know issue with Ad blue tank and dpf. warranty refused to take care of dpf. Imagine car bought within 4 week and warranty refused. Went to motor point and they took 6 week to decide and said they will cover the cost. They took my car and returned it after 6 to 8 week and that jerk is still there I got no clue what to do. Its not easy to conect with them long long wait in 5 month that car was not with me for four month. I just drove that car 1000 miles .I had a very very bad experience any time I had to go to customer services as they treat you piece of shit. At one point a lady from Customer services said have patience as you asking us to put a lot of money. Omg its not me asking you to spend money on that car. Its your responsibility. Its you guy sold me that crap and trick me.Now after 5 month I recived my car still the same with same jerk and standing nowhere and dont know what to do. I even wasn't told what they have done with my car, if they have replaced my dpf or not. I jut drove this car 1000 miles in 5 to 6 month and used it just for one month and it was parked due to problem.
5 I had no loan car while dealing with issue even when my car was in workshop they only gave me loan car when they took my to replace the dpf ( which I dont believe they replaced ) and when I went to collect my car they said I need to pay £250 as there are some screthes when I saw it took tissue and cleaned it it was just the mud. They insist I still have to pay otherwise won't release my car is have pics and video there was no scratch at all so I can post online while she was there however came to me later and said we manage to buff those scratchs so I dont have to pay. I was like but there was no screthes nothing.
6 when I was handed over my car there are 2 3 big thick scratch which are even through the paint. I contected with them and they said we will not do anything about those screthes as we didn't charge you for scratch on loan car. I email them sent videos of loan car and mentioned no impact, no scratch and request them to take care of scratch on my car however they stopped replaying my emails now.
7 when I was handed over my car no paperwork provided no information was given that what they have done if they have replaced dpf aur repair nothing.
At every single step every single step it was stressful, painfull and absolute embarrassing.
Yes they are slightly cheep in price but it comes with loads of time waste and energy. Most of there cars comes with no floor mate, tools . So 1000 aur few hundred cheaper car dose not worth it even cost you so much extra.

Very polite on the phone . Dealt with questions I asked nothing was to much trouble from day one till I picked up the vehicle up brilliant people to buy from in my eyes 5 star.

Staff were very helpful and made the stressful experience of changing cars as easy as possible. The car was in good condition and as advertised. I will go back again when next I want a change of cars.

I had a brilliant service from Motorpoint from the first minute I went to look for a car. Ben from the Manchester branch was really helpful and knowledgeable.

From arriving in my Fiesta to leaving with my Nissan everything went to plan. We were met by Ben who have us the keys of the car that we had gone to see. Sadly it wasn't the car for us. However we did see another couple of cars that we fancied. Again, it was no problem for Ben to find us the keys and let us look at them on our own with no interference from him. Having decided on one of the cars resorting bit of how much we would get for the nine year old Fiesta. Pleasantly surprised. Paid a small deposit and arranged to collect the car the following day. Jon arrival we were met by trainee Adam. Again a warm welcome even thou we were late arriving because of traffic. Went on a test drive and then the dreaded paperwork done over a cup of coffee. Fonslly, with everything done we were on our way. I did notice that the car was geared to kph and not mph but a look at the handbook have us the information to change that. All in all a very good experience and both Ben and Adam helped us a lot. This is out second car from Motorpoint and each time the staff and vehicle have been great. I would point out that you will get the salesman sell of carpets, extra warranty, scratch insurance , but a no thank you will suffice and no hard sell. Thanks to all for the experience.

The young lad who served us was polite, knowable and helpful. Thank you Adam