Motorpoint - Peterborough Reviews 

Great service and helpful staff

Very quick and simple. Nathan explained everything clearly, we got a good price for the car we changed. This is our third Car purchased from you.

The whole process from initial enquiry through PX Valuation and completion of the deal was simple and handled with excellent customer focus by Kelvin.

Very helpful staff and good selection of cars

Good service

Very pleased with the service given no pressure selling had time for yoi

Was good all round from beginning to end end

Very friendly staff. Put under no pressure to purchase. Just two things to improve would be like for like fuel on collection day plus a free set of car mats as a thank you for purchasing!

I purchased am mg3 from the Peterborough site of motorpoint on 8th June, Ella symonds was very knowledgeable, extremely helpful and gave excellent customer service, the whole appointment was a pleasurable experience, i was also very happy with the price and their attention to detail, i would highly recommend a visit there, love my new car, thank you Ella xxx

Ordered my vehicle from another branch to view cost £199 would have been happy if it was refunded on purchasing the vehicle.
On viewing the Car I was pleased with the way it was presented to me.
And the overall cost of the vehicle was very favourable to purchasing from a Subaru dealership or any other garage with the same year or model on there forecourts.
Although my pick up day coincided with a very busy showroom I was very happy with the handover of ownership.
A big thank you to Jake who was very helpful and professional.
Overall I'm delighted with my purchase and understand why Motorpoint is so busy .
Well done and thank you .

Staff and the service both excellent

Dawid was amazing helping me purchase my new car. It made the whole experience even more exciting as he was so lovely- thank you Dawid!!

Probably my 8th car from them, always great value and never any issues.
Very good service from Kelvin

So easy to do business with bought a New car on line paid for it and agreed trade in etc had a collection time slot and within 30 minutes was driving away
Unbeatable experience in my opinion

So motorpoint will sell you a car. You request the paint coating at a cost of 400 pounds. The cleaning department apply the coating and mess it up. You give them chances to rectify the error and they make it worse. They also don’t mask trims and mess them up also. You raise this and you are told that this is within motorpoint quality even though the prep area have messed up. Then you talk to the manager of the site and he says we are not going to rectify our issue as he didn’t take the prep managers conclusion he said that’s his opinion. You then want to raise a complaint and they say well the site manager said no so that is as far as we can take it. So word of caution never pay for the additional paint protection if you don’t want issues if it’s not applied properly. Motorpoint were good when they wanted to sell the car. But the after sales is not good. And they. Any even put a number plate on straight after multiple times I ended up doing it myself

Easy process from start to finish, good quality vehicle, as described and at a good price

Relaxed car shopping, amazing sales staff, very happy.

I’ve bought cars from Motorpoint in the past and never had a bad experience
Very well mannered sales persons

Motorpoint offered me £2100 part exchange for my car. I had described the condition of the car honestly to them. Once I arrived at the showroom they changed their offer to £1300. I declined to do business with them and they immediately offered me £1500. I again declined and 3 hours later they called and offered a further £100. Even with that revised price it was still £500 below the price I agreed. I would not recommend doing a part exchange with Motorpoint.

We travelled from Rochester, Kent to Peterborough with my wife and son specifically to view a Ford Fiesta ST-3 that we had reserved.

The car itself drove well, but we left disappointed because several things we saw in person did not match our expectations from the advert and the information available beforehand.

The advert photos showed Michelin tyres, but when we inspected the vehicle it had different front tyres fitted. While the replacement tyres may be perfectly acceptable, we expected the vehicle to match the photos we had travelled to see.

The original front floor mats were also missing.

We spent considerable time asking questions about the vehicle's history, ownership changes, service history and tyre changes. Unfortunately, the salesperson was unable to provide satisfactory answers to many of our concerns and repeatedly stated that the price was fixed with no flexibility at all.

For a vehicle costing nearly £17,000, we expected clearer answers regarding:

* Ownership history
* Service history
* Tyre changes
* Differences between the advert photos and the actual vehicle

We completed our own HPI checks, inspected the vehicle thoroughly and carried out a test drive, but ultimately did not have enough confidence in the overall history and presentation of the vehicle to proceed.

The journey from Kent took up most of our day, and we left feeling that more accurate information and better preparation before our visit would have saved everyone time.

I appreciate that other buyers may be satisfied, but unfortunately this particular experience did not meet our expectations.