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Motorpoint - Swansea Reviews 

858
TrustScore 4.5 out of 5

4.6

Swansea Enterprise Park, Samlet Road, SA7 9AG Swansea, Wales, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent customer service, full service 4 year old high spec car purchased at 7k less than main dealer offer. Also gave me same trade-in price main dealer offered against 1 year younger car costing 7... See more

Company replied

Rated 5 out of 5 stars

We dealt with Alex once we found the car we wanted. Alex was very polite, respectful, funny and helpful. He was very knowledgeable and what he wasn’t sure about he always checked and returned with a p... See more

Company replied

Rated 2 out of 5 stars

zero communication when trying to contact aftersales. cannot fault Keiron when attending store was helpful but when tried to ring store after a few days frustrated being on phone for at least 30mins... See more

Company replied

Rated 5 out of 5 stars

Swansea Jodie Poland I went to Motorpoint in Swansea being a little sceptical about them as I had 15 years Motor trade experience myself working for Ford & VW Main dealers. I had seen a Golf... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • Swansea Enterprise Park, Samlet Road, SA7 9AG, Swansea, Wales, United Kingdom

  • 01792 620927
Promotion box for Motorpoint - Swansea

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.6

Excellent

TrustScore 4.5 out of 5

858 reviews

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4.6

All reviews

(858)

6,204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Service received was excellent

February 18, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're glad you found our service excellent. Thank you for sharing your positive experience with us; we appreciate it.

Thank you
Motorpoint

Rated 4 out of 5 stars

Good value car

The car we wanted at a fair price.

February 18, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're happy to hear that you found the car you wanted at a price that felt right. Thanks for your feedback.

Thank you
Motorpoint

Rated 5 out of 5 stars

Very good experience from the start.

Very good experience from beginning to end. No pushy sales talk, they give you space and time to browse and when you are ready give answers to your questions. Plenty of choice and quality cars. No hassle, and straightforward answers to your questions.

February 17, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're happy to hear that you had a positive experience! It's great to know that you appreciated the relaxed atmosphere and helpful answers. Thank you for your positive feedback!

Thank you
Motorpoint

Rated 5 out of 5 stars

very helpful and willing to find what i…

very helpful and willing to find what i wanted and answered all my questions keep the good work up

February 16, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're happy to hear that we could find what you wanted and answer all your questions. We appreciate your positive feedback and will keep up the good work!

Thank you
Motorpoint

Rated 5 out of 5 stars

Kiran and Reece were great

Swansea Motorpoint have lovely staff. Kiran Anthony and Reece Aylott were friendly, patient and respectful, answering all my questions and helping me through the process when I part exchanged my car. I never felt rushed or pressured. They are both a credit to the company, giving excellent customer service. No need to go anywhere else. Happy with my new car too!

February 17, 2026
Unprompted review
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're happy to hear that you found our staff friendly, patient, and respectful. It's great to know they answered your questions and helped you through the process. We appreciate your positive feedback and are glad you're happy with your new car!

Thank you
Motorpoint

Rated 5 out of 5 stars

Great bunch of staff

Great bunch of staff
They were never in your face
Nothing was any problem for them
Explained everything about the vehicle on the test drive and before you took it away
Plus they have a lovely hot chocolate machine there

February 10, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We appreciate your positive feedback. We're happy to hear that our staff made your experience great by being helpful and informative, and that you enjoyed the hot chocolate!

Thank you
Motorpoint

Rated 4 out of 5 stars

Good selection of cars,polite…

Good selection of cars,polite staff,made buying my car easy

February 15, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We appreciate your kind words! We're happy we could provide a great selection and make buying your car easy with our polite staff.

Thank you
Motorpoint

Rated 5 out of 5 stars

Found the vehicle I was interested in…

Found the vehicle I was interested in buying. Had a good part exchange deal and had Joe Helliwell looking after me while going through the purchase he was a great character.

February 11, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're happy you found the vehicle you wanted and had a good experience with your part exchange. We appreciate your positive comments about the assistance you received during your purchase.

Thank you
Motorpoint

Rated 5 out of 5 stars

I recently purchased a car from…

I recently purchased a car from Motorpoint and had a fantastic experience. The staff was incredibly helpful and never made me feel pressured. They were very transparent about the pricing and made the paperwork process seamless. The car was exactly as described and delivered in pristine condition. Highly recommend them for anyone looking for a stress-free purchase!".

February 6, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're happy to hear that you had a fantastic car-buying experience with us. It's great to know our staff was helpful, transparent, and made the process seamless. We appreciate your recommendation!

Thank you
Motorpoint

Rated 5 out of 5 stars

Excellent experience

Excellent experience! Collected a used car today from Motorpoint Swansea. We were greeted at the door by Reece who was very natural and welcoming. He took us to see the vehicle (as we had reserved it on-line) and gave us plenty of time to fully inspect it - during which time he made us a lovely cup of tea. Reece then encouraged us to test drive the vehicle to ensure we were 100% certain it was the car for us. Time was at an essence as the car needed to be taxed at the post office, but Reece managed to get to the post office in his own vehicle in time before it closed. We have purchased many cars over the years, but this was the best experience we have had so far. Reece is a credit to Motorpoint Swansea and we wish him well in his progression with the company. Also we must say all of the employees that we came into contact with were very pleasant. Well done Motorpoint Swansea. Vin & Sandra

February 12, 2026
Unprompted review
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're happy to hear that you had such a positive experience collecting your car. It's great to know that the team made you feel welcome and assisted you so well. We appreciate your kind words and thank you for your feedback.

Thank you
Motorpoint

Rated 5 out of 5 stars

Whole experience was easy with no…

Whole experience was easy with no pressure.

February 3, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're glad you found your experience easy and stress-free. Thank you for your positive feedback; we appreciate it.

Thank you
Motorpoint

Rated 5 out of 5 stars

Happy with service & car

Happy with service , reasonable price
Would use again

February 1, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We appreciate you sharing your positive experience with us. We're happy you were satisfied with our service and price!

Thank you
Motorpoint

Rated 5 out of 5 stars

Very happy with the experience

We was met by a gentleman called Jack who was very helpful, he listened to what I was looking for, showed us where the cars I wanted to see were, let us look around them without no pressure, let me take the 1 I liked out for a test ride, then when we got back he gave a reasonable part exchange for my car due to the age and mileage which then let me purchase the new car, they even done checks over the car and I was able to drive home in the new car the same day, I would highly recommend and would use again when im looking to change

February 6, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're happy to hear that you had such a positive experience! It's great to know that you felt supported throughout the process, from exploring options to driving away in your new car the same day. We appreciate your recommendation and look forward to assisting you again in the future.

Thank you
Motorpoint

Rated 5 out of 5 stars

Very smooth process from start to…

Very smooth process from start to finish. No hard sell, given time to browse at our pace and then fully explained the options etc when we wanted more information. The whole process took 2 days from identifying the car to driving it away. Would definitely recommend to anyone.

February 5, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're happy you found the process smooth and appreciated the relaxed browsing experience. It's great to hear the options were fully explained and the quick turnaround met your needs. Thank you for recommending us!

Rated 5 out of 5 stars

Helpful and not pushy

A lovely experience that went so smoothly. Very chilled and no pressure at all

February 2, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're happy to hear that your experience was so lovely and went smoothly. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

Very professional and car good value…

Very professional and car good value for money highly recommended

February 2, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're happy to hear that you found our service professional and the car a good value. Thank you for your recommendation!

Rated 4 out of 5 stars

Good part exchange price

Good part exchange price, and a slightly below average mileage on newer vehicle.

February 1, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're happy you felt our part exchange price was good, and appreciate your comment on the vehicle's mileage. Thanks for your feedback.

Rated 5 out of 5 stars

Can’t fault our experience so far

Can’t fault our experience so far. We dealt with Callum who was extremely helpful, patient and professional. We were encouraged to look at a number of different cars and given plenty of time and space to properly assess our options. When it came to purchasing the vehicle, it was straight forward and fairly quick process. Would absolutely recommend.

February 1, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're happy to hear that you had a great experience. It's wonderful to know that you found our staff member helpful, patient, and professional, and that you were given ample time to assess your options. We appreciate your recommendation!

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