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Motorpoint - Swansea Reviews 

857
TrustScore 4.5 out of 5

4.6

Swansea Enterprise Park, Samlet Road, SA7 9AG Swansea, Wales, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent customer service, full service 4 year old high spec car purchased at 7k less than main dealer offer. Also gave me same trade-in price main dealer offered against 1 year younger car costing 7... See more

Company replied

Rated 5 out of 5 stars

We dealt with Alex once we found the car we wanted. Alex was very polite, respectful, funny and helpful. He was very knowledgeable and what he wasn’t sure about he always checked and returned with a p... See more

Company replied

Rated 5 out of 5 stars

Swansea Jodie Poland I went to Motorpoint in Swansea being a little sceptical about them as I had 15 years Motor trade experience myself working for Ford & VW Main dealers. I had seen a Golf... See more

Company replied

Rated 2 out of 5 stars

zero communication when trying to contact aftersales. cannot fault Keiron when attending store was helpful but when tried to ring store after a few days frustrated being on phone for at least 30mins... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • Swansea Enterprise Park, Samlet Road, SA7 9AG, Swansea, Wales, United Kingdom

  • 01792 620927
Promotion box for Motorpoint - Swansea

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.6

Excellent

TrustScore 4.5 out of 5

857 reviews

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4.6

All reviews

(857)

6,190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The vehicles great condition…but tyre kit missing

The vehicles were in great condition although tyre sealant tool kit was missing from the BMW a cheap inadequate Temu type and quality replacement was offered . I was very dissapointed as the car was only 6 months old and not a cheap budget model I paid for a car complete with its tool inventory the staff were helpful and professional the purchase process was painless when buying We have purchased from Motorpoint previously and found the company well suited our requirements but this time the lack of a correct spare tyre repair kit and a Temu quality replacement and lack of customer service support on the issue left me very dissapointed with Motorpoint

April 20, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We appreciate your continued business and are happy to hear that our vehicles met your expectations. We're glad that our staff were helpful and professional, and the purchase process was painless.

Thank you
Motorpoint

Rated 5 out of 5 stars

Very efficient service from order to…

Very efficient service from order to collection great customer service

April 22, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We appreciate you taking the time to leave us a review. We are so pleased to hear you were happy with our efficient service.

Thank you
Motorpoint

Rated 5 out of 5 stars

popped in to have a look at some cars…

I popped in to have a look at some cars and saw a few I liked on the website, Callum greeted me and was very friendly and professional from start to finish. No hard sell just very patient and answered all of my questions well. Thank you, would definitely recommend

April 4, 2026
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Reply from Motorpoint - Swansea

We're delighted to hear that you found our team member friendly and professional! We aim to provide a patient, informative experience without pressure. Thank you for recommending us!

Thank you
Motorpoint

Rated 5 out of 5 stars

A few teething issues with the car

A few teething issues with the car. But sorted out by Claire and Sophie (Newport) which i want to thank for their support in dealing with these and being very understanding. Thank you also for Tom (Newport) and Elliot. Overall happy with the car. Thank you again. Definitely buy from them in the future.

April 20, 2026
Unprompted review
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We appreciate your positive feedback and are so glad to hear that you are happy with your car. We will pass on your kind words to the team for their support and understanding. Thank you again.

Thank you
Motorpoint

Rated 5 out of 5 stars

Excellent service

You get free drinks good service and they don’t bother you constantly but if you need anything there very helpful and determined to help you with exactly what you need. Joe in sales was very helpful and honest and was brilliant

April 19, 2026
Unprompted review
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We appreciate your feedback and are happy to hear that you enjoyed the refreshments and attentive service. It's great to know that our sales team was helpful and honest. Thank you.

Thank you
Motorpoint

Rated 4 out of 5 stars

Found a car in our price range

Found a car in our price range although had to pay to have it transferred from another area

April 17, 2026
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Reply from Motorpoint - Swansea

We're happy to hear that you found a car in your price range. We appreciate your feedback regarding the transfer fee. Thank you!

Thank you
Motorpoint

Rated 1 out of 5 stars

Damage to paint work

Damage to paint work, don't notice until I got car home and rain stopped. Returned to motorpoint Swansea and they said to take it up with an mg dealer. Very disappointed.

April 15, 2026
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Reply from Motorpoint - Swansea

We're sorry to hear about the paint damage and the advice received. We appreciate your feedback and will look into this to see how we can improve our service.

Thank you
Motorpoint

Rated 5 out of 5 stars

Great place to buy and part exchange

Very happy with service and politeness of staff, most important no pressure salesmanship. Very easy to buy and sell car. My wife has also had a great experience at Swansea motorpoint buying and selling her car.

April 12, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We appreciate you sharing your feedback! We're happy to hear that you were pleased with our service and the staff's politeness, especially our no-pressure approach. We're also glad your wife had a great experience.

Thank you
Motorpoint

Rated 5 out of 5 stars

No sales pressure

No sales pressure, just very helpful and knowledgeable advice . Competitive price and quality vehicles.

April 13, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We appreciate you sharing your experience! We're happy to hear you received helpful advice without sales pressure and found competitive prices on quality vehicles.

Thank you
Motorpoint

Rated 4 out of 5 stars

Straightforward experience.

There was no pressure to buy and the salesman was very helpful.
Paying was quite an issue as not everyone, especially older people, use apps on phones. Many people do not even bank online.
I would recommend you to others.

April 3, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We appreciate you recommending us! We're happy the salesperson was helpful. We acknowledge your concerns regarding payment options and will consider ways to improve the process for those who don't use apps.

Thank you
Motorpoint

Rated 5 out of 5 stars

The initial communication and the whole…

The initial communication and the whole sale was great

April 11, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We appreciate your positive feedback and we are so pleased to hear that you were happy with the sale and initial communication. Thank you!

Thank you
Motorpoint

Rated 4 out of 5 stars

Apart from the ridiculous hologram…

Apart from the ridiculous hologram rule from black horse which prevented me from having a finance deal and thus prevented me from picking up my car it would have been a five star experience.

April 11, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We appreciate your feedback and are sorry the finance issue impacted your car pickup. We'll review the hologram rule to improve experiences. Thanks for your time.

Thank you
Motorpoint

Rated 4 out of 5 stars

Great polite service with knowledgeable…

Great polite service with knowledgeable staff.

April 7, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We appreciate you sharing your experience! We're so glad our staff were knowledgeable and provided great, polite service. Thank you.

Thank you
Motorpoint

Rated 4 out of 5 stars

Good service as always

This was my 4th purchase from motorpoint Swansea, as always the service was great, the only thing that wasn't great was the car I had picked had to come from a different dealership and hadn't been prepared very well, the car was covered in scratches and was filthy dirty. Once I had made the sales man aware he managed to get it in the workshop where they managed to get most of the scratches out and then cleaned it for me.

April 2, 2026
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Reply from Motorpoint - Swansea

We appreciate your continued patronage. We're sorry the vehicle's preparation fell short of expectations and it wasn't up to our usual standards. We're glad our team could address the issues. Thank you for bringing this to our attention.

Thank you
Motorpoint

Rated 5 out of 5 stars

Very good staff were very professional…

Very good staff were very professional and helpful

March 31, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We appreciate you sharing! We're so glad to hear our staff were professional and helpful and provided a very good experience.

Thank you
Motorpoint

Rated 5 out of 5 stars

Always buy my cars from Motorpoint in…

Always buy my cars from Motorpoint in Swansea. 5* service every time.
Highly recommend.

April 3, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're happy to hear that you consistently receive 5-star service at our Swansea location. We appreciate you recommending us!

Thank you
Motorpoint

Rated 5 out of 5 stars

Great choice

Great choice, good price.
And good service.

March 31, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We appreciate your positive feedback and are so glad you were satisfied with the great choice, good price, and good service.

Thank you
Motorpoint

Rated 5 out of 5 stars

good cars and helpfull staff

went to see a car in motorpoint. the staff were helpfull but not pushy, i was left alone to look arround a few cars and start them up. arranged to test drive which was easy. all the cars looked good and i know they check the history but i did a full check anyway. had the car for 3 months now and very pleased.

February 2, 2026
Motorpoint - Swansea logo

Reply from Motorpoint - Swansea

We're happy to hear that our staff were helpful and not pushy, and that you were able to easily arrange a test drive. We're glad you're pleased with your car after 3 months! Thank you for your positive feedback.

Thank you
Motorpoint

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