Motorpoint - Widnes Reviews 924

Great company, Widnes branch is very local to me. Bought a lovely Juke, less than 2 years old for a decent price. Would have liked more for my trade in, but can't have it all I suppose, hence the 4 stars instead of 5.
The salesman, George was very good, as was the lad who did the paperwork the following day (forgot his name).
Would definitely recommend and would use again.

My sales executive is very professional, which made things very smooth and easy.

Excellent service. Staff are great. There were no pushy sales or pressure to buy. Third time we've bought from here and never disappointed. Highly recommended.

Great staff who went above and beyond to help!

Good throughout the experience of buying a car from start to finish

Lewis was excellent, not pushy and answered all my questions, I don’t have much time so it was quite painless and relatively quick… love the new car !

Missing parts of the car. No reply to my Customer Care request. No return phone call yesterday from Henry at Widnes. No response to my email to original contact F Ramzan. Widnes staff fobbed me off when I called today saying I should have noticed the photos!!!
Car original equipment included a V2L cable and wheel nut covers.
If not being supplied, Motorpoint should say so in the description just like a missing key.
Not good enough considering all the cars I have purchased here, and my two daughters. Leaves a bad taste.

All resolved by Motorpoint Widnes, well done

Purchased a Ford Focus ST from here in April 2025. Have noticed paint discolouration, pealing off, my parking sensor not holding onto the bumper correctly, did a HPI check and found that the car was involved in an accident in 2022 which they failed to inform me of so the repair work was pretty much ‘bodged’. Motorpoint are now refusing to sort this issue out. I have now contacted Motor Ombudsman for their input!! Feel massively let down by motorpoint and will never been returning as a future customer.

First time I've used Motorpoint as I've always used Ford dealers, found staff accommodating and helpful, car I liked was in Stockton and at first the price for my car was far less than quoting on line, salesman agreed car was in excellent condition, walked away and offer was improved and a deal was eventually struck. I dealt with Luke who was very helpful with any questions I had and when I picked up car his colleague who showed me the car was very good also. Had a problem with paying using card as the company don't use and I wasn't informed and had a return journey home to use on line banking, sorted and picked up car, however the experience I received was between 4 and 5 stars and would recommend using Motorpoint, my son was alongside and hopes to use Motorpoint next time, happy with car, would use again

Dan was brilliant, really helpful and found my perfect car!

The motorpoint representative Lewis was knowledgeable and professional and helpful throughout the buying process

Really good no messing around

Salesman was lovely- very helpful and knowledgable. There was no pressure to buy a vehicle- we were given the keys and left to have a good look on our own.

Car was dirty when arrived so had to wait for it to be washed. Car wasn’t charged ready to take away so had to come back later to collect so could be charged. This is my third vehicle from motorpoint and I must say I was disappointed compared to previous visits. However, I love my new car

Helpful sales person , Dan Tasker. Not "pushy" at all. Polite and patient

Easy to deal with,very good

Staff friendly and helpful not pushy at all just eager to help. Tom and Ashley go up and beyond to help. A great experience and love the car.

Very friendly and helpful staff. Good quality cars.

Experience was great and stress-free. Matthew Smith was brilliant with his advice and help. Really good employee

From the moment we walked into the Showroom we were met by a salesman George, who pointed us in the right direction to look at specific cars. Although we saw a car we liked it wasn’t the right colour. We saw a car at Coventry depot which they had it brought over to the Widnes depot. Having looked round the car we decided to buy. The process was made smooth by George talking us through the steps. It was really good experience and wouldn’t hesitate to go back. Lots of choice and priced very reasonable. Handover was done by Kelly.