Stress free car uplift paperwork completed easily. Loved the showroom modern and free drinks while we waited in reception. Staff were kind and attentive. Reception were helpful on arrival. Vehicle... See more
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Review summary
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I have purchased vehicles from motorpoint on several occasions and have always been very happy with my purchases. This time was no different and I was treated very well by the sales person who helped... See more
Right from the start, when speaking to the online sales team, to then going into the branch. I was given the contact name of my salesperson. Who was Vinnie. He was very helpful and polite. Talked me t... See more
From start to finish every One was so helpful and friendly . Even after pick up dash cams were forgotten to be given but once spoke to some one couldn’t be more helpful and had them delivered to me al... See more
Company replied
Company details
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Motorpoint Chartwell Drive Derby, DE216BZ, Derby, United Kingdom
- 01332 426351
- customercare@motorpoint.co.uk
- motorpoint.co.uk
Over 1000 new cars every week
4.6
Excellent
29K reviews
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GOT THERE EVENTUALLY
The initial contact was at times frustrating, dealing with different people.
Trying to move a vehicle was fairly easy when I asked if motorpoint wanted to sell the car.
The actual collection of the car in time allocation needs to be longer.
I spent the following three days on Utube finding things out that should have been explained at the dealership.
June 25, 2026
Reply from Motorpoint
We appreciate you sharing your feedback. We are sorry to hear about the frustrations you experienced with initial contacts and the collection process. We understand your concerns regarding the time allocated for collection and the need for more comprehensive explanations. Your insights are valuable as we continuously work to improve our services - so thankyou for this.
Thank you
Motorpoint Newport
From start to finish every One was so…
From start to finish every One was so helpful and friendly . Even after pick up dash cams were forgotten to be given but once spoke to some one couldn’t be more helpful and had them delivered to me also spare key wasn’t in collecting car but was sent out to me with a friendly call . Very happy experience.
June 19, 2026
Reply from Motorpoint
Thank you for your kind review. We’re delighted to hear that our team provided a helpful experience throughout your purchase. We also appreciate your patience regarding the dash cams and spare key, and we’re glad these were resolved quickly for you. Thank you again for choosing us, and we hope you enjoy your new car!
Was quick and easy
Was quick and easy. Naz was great and we got everything done in the weekend. Just what we needed.
June 23, 2026
Reply from Motorpoint
We're so happy to hear that your experience was quick and easy! It's great to know that our team helped you get everything done efficiently. We appreciate your positive feedback.
Thank you
Motorpoint
Top class service from start to finish…
Top class service from start to finish on my BMW 520 purchase. Excellent communciation from all staff involved 👍 would highly recommend
June 23, 2026
Reply from Motorpoint
Good Morning
We're so glad you had a top-class experience with your BMW 520 purchase! We appreciate your kind words and recommendation.
Thank you
Motorpoint Glasgow
Motorpoint Coventry good Experience
We where made to feel welcome from the moment we arrived The process of buying a car was seamless The sales man was very efficient and a credit to his company would definitely return to this store
June 19, 2026
Quick transaction very helpful good…
Quick transaction very helpful good vehicle good customer service
June 19, 2026
Reply from Motorpoint
Hi David,
We are so happy to hear that you had such a positive experience with us and found our service helpful. We truly appreciate your kind words.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Peugeot 2008 GT 2022
Stress free car uplift paperwork completed easily. Loved the showroom modern and free drinks while we waited in reception. Staff were kind and attentive. Reception were helpful on arrival. Vehicle was clean and tidy only one wiper was not OK cost £15 to replace when I got back home. Vehicle collected earlier than the original date. Offered test drive. Price was reasonable although my insurer valued 2k less as market value. Tax was arranged in store and I had insurance and driving licence documentation with me for checking. MOT on line confirmed mileage was correct. A good experience and would not hesitate to recommend or use again.
June 19, 2026
Reply from Motorpoint
Good Morning
We're so pleased to hear you had a stress-free experience with your car collection. It's great to hear that you appreciated our modern showroom and the attentive staff. We're glad the vehicle was clean and tidy, and we appreciate your feedback regarding the wiper.
Thank you for your positive comments and recommendation!
Thank you
Motorpoint Glasgow
Lee the salesperson was excellent…
Lee the salesperson was excellent throughout the process. I couldn’t fault his professionalism and commitment. It would have been 5 stars but I dropped one star as the PDI could have been better. Externally it was flawless but internally it would have benefitted from another 10 minutes with the hoover.
June 16, 2026
Reply from Motorpoint
Hi Alistair,
Thank you for taking the time to leave us a great review! I am pleased to hear that you had a great experience with Lee and sorry to hear you were not happy with the internal clean on the car.
If we can assist you further please do not hesitate to get in touch! We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Handover poor
Purchase process very easy and good part exchange value given for my vehicle. Handover poor. Not enough time devoted to showing me controls, infotainment system etc. had to test drive alone in unfamiliar area. When cleaning vehicles myself I could see that the preparation was poor with several marks I had to remove myself. Owned the car for just over a week and fan is very noisy. No written warranty with the car, all documents online I presume. Process of warranty claim not explained
June 16, 2026
Would have liked the service book for…
Would have liked the service book for the car as promised
June 19, 2026
Reply from Motorpoint
Thank you for your review Alan, your comments have been noted and will be shared with the team to review our processes and communication.
Really easy process to test drive and…
Really easy process to test drive and buy. Friendly staff. Would recommend.
June 24, 2026
Reply from Motorpoint
HI Sarah,
We are so glad the process was easy and our staff were friendly. Thank you for your recommendation.
Kind Regards
Motorpoint Sheffield
Swift efficient service
1phone call, and everything arranged. Car as described and we purchased
June 24, 2026
Reply from Motorpoint
HI,
We are so glad to hear everything was arranged smoothly and the car met your expectations. Thank you for your feedback
Kind Regards
Motorpoint Sheffield
Reply from Motorpoint
Good Morning Jillian
We're so glad you're happy with your purchase and our service. Thank you for your positive feedback.
Thank you
Motorpoint Glasgow
Great Deals
Motorpoint offered a really competitive price on my part exchange vehicle and dealt with the transaction quickly and professionally. Great service.
June 19, 2026
Reply from Motorpoint
We're delighted to hear that you received a competitive price for your part exchange and that the transaction was handled quickly and professionally. Thank you for your kind words!
Thank you
Motorpoint
Reply from Motorpoint
Hi David,
Thank you for taking the time to leave us your feedback. I'm glad to hear that you had a positive experience in store with Niall and will be sure to pass your comments on to him.
Thank you again for your purchase, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Purchase was smooth and easy with no…
Purchase was smooth and easy with no pressure applied by staff.
June 24, 2026
Reply from Motorpoint
Good Morning
We are so glad your purchase was easy and pressure-free. Thank you for your kind words!
Thank you
Motorpoint Glasgow
Reply from Motorpoint
thankyou for you feedback!
Burnley Motorpoint
Reply from Motorpoint
We're glad you had a great experience and found Daniel's service helpful. We appreciate your feedback!
Thank you
Motorpoint Widnes
From start to finish everything was…
From start to finish everything was dealt with quick and all questions answered
June 24, 2026
Reply from Motorpoint
Good Morning Natalie
Thank you for your review and we are glad that everything was dealt with quickly.
Thank You
Motorpoint Glasgow
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