Motorshift Reviews 

I wanted to share my recent experience with Motorshift. The customer service I received was truly excellent and exceeded my expectations in every way.

A special thanks goes out to Mark, whose professionalism shone through both during the purchase process and in the after-sales service. It was a pleasure dealing with someone who is so dedicated to providing top-notch service and ensuring customer satisfaction.

Thank you once again for the outstanding service. It has made a significant difference in my experience with Motorshift.

I was actually about to purchase a car from motor shift but not now I won’t be!
I saw a nice looking car there as well but I always look into the reviews first and it’s how many bad experiences that customers have experienced.
I am looking for a good reliable no quibble trouble free experience and Arnold Clark seem to have it all , so their reviews look like.
I can’t believe it when brokers advertise cars for dealerships with bad reviews.
Like another dealership I saw a car from and there are some bad very believable reviews there also.

My son saw a car he liked on Autotrader so decided to go look. Upon arrival the car had done more miles than advertised. We viewed the vehicle and noticed a few little bits need sorting. We was told it would have a new MOT put on it and 2 New tyres plus a valet. Went to collect vehicle and they had put 2 part worn tyres on it not even matching and 1 a summer tyre and 1 a winter tyre. Wtf? Car had not even been washed on the outside and was filthy inside, no valet been done. Was also told fuel would be put in and soon as we left the deisel light was on. I then didn't believe they had done a service on it at all. Told my son not to purchase it at all. Salesman full of crap and no customer satisfaction what so ever if that's how they treat you and hand over vehicles. I would say they are good at taking your money for the sale but full of empty promises. Stay away from these cowboys you have been warned. DO NOT USE THESE AT ALL COSTS.
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Scammers.
This has been an absolute nightmare from day one. I was assured the car was in perfect condition and guaranteed that it would never be handed over without full testing. I was told everything was up to date, including a genuine MOT, and that there was no need for an independent inspection. I trusted them — and I deeply regret it.
The car broke down within ONE DAY of receiving it.
I was reassured it would be fixed “as fast as possible,” yet I was not allowed to cancel the agreement and was constantly dismissed with excuses. Calls were rarely answered, and every time I did get through, I was told the same thing: “the manager isn’t here.”
When the car was finally returned the first time, I was reassured again that everything had been properly fixed and tested. Despite those assurances, the car broke down again within two days. They failed me a second time — meaning I gave them two chances, and both times they let me down.
They took the car back again, claiming they still needed to “collect parts,” assuring me it “wouldn’t take long.” I was promised a courtesy car if the repairs took longer — I never received one. Not even once.
It has now been FIVE MONTHS since day one, and I have been left without a working car the entire time.
Because of this, I was forced to spend a huge amount of money renting another vehicle and paying additional insurance, as I couldn’t transfer my policy. This situation has caused serious financial stress.
One colleague, Fin, was never available. Every single call came with an excuse that he was “not in the office,” which felt completely intentional.
Before returning the car the first time, the manager claimed it had been test-driven — which is shocking, considering it broke down almost immediately again.
I was promised I would get my car back by the end of November. That never happened. It is now mid-December, and instead of taking responsibility, they are blaming me, claiming the damage was caused by speeding — without any proof, with misleading information, refusing to clearly explain the issue, and refusing to show me the report, stating they will only send it to the finance company.
The lack of communication, accountability, transparency, and basic customer care is unbelievable. This experience has been misleading, exhausting, and financially damaging.
If you value your time, money, or sanity — DO NOT DEAL WITH THIS COMPANY.
They will keep your car, break promises, avoid your calls, and leave you paying for problems that are not your fault.
Scammers.

Bought my daughter's first car from Motorshift, Polite and very helpful. Will recommend to family and friends.

Bought a car through motorshift everything went like clock work from buying to delivering.
Danny looked after me so can only say you will not go wrong buying a car from motorshift 10/10 thanks Allan

My husband purchased a car earlier this year and had a great experience with motorshift. They looked after him every step of the way. So it was a no brainer to return when I needed a new car myself. Everyone i dealt with in the office were friendly approachable and made sure everything was hassle free. Would 100% recommend 👌

James was a great salesman, very informative and very understanding when I was unable to travel and pick my car up. I would definitely use this dealer in the future for any more purchases

I had an amazing experience purchasing my new car at Motorshift Bury, thanks to the outstanding service and support from my salesman Mark. He was friendly and had great knowledge and he went above and beyond to make the process smooth and stress-free as possible . Mark took the time to answer all my questions and made sure I felt confident every step of the way. I couldn’t be happier with my new car and the level of service I received—highly recommend asking for Mark if you’re looking for a great car-buying experience! Plus helped with transferring my private reg to my new car. Absolutely pleasure.
Thanks again.

Happy to take your money, but the moment you call with any issues, they completely wash their hands of it and pass you off to the “under warranty” garage — which is just as useless. I discovered a chip in the windscreen I was never told about, the speakers don’t work, the car needs tracking, and there are several other issues I raised with Motorshift. Every time, they just palm you off to the garage, who then report back to Motorshift for them to refuse to do any work.

The whole setup feels shockingly unprofessional. Once the sale is done, they want nothing to do with you. Save yourself the hassle and stay well clear of these cowboys.

Bought a Kuga. Great price and great service from the team waiting around for me looking at the car

Great service all the way through. James was quick to arrange any issues with the car purchased, new brake pads and fresh MOT on pick up as well.

An absolute delight to have bought our Śkoda from Motorshift and James Burns in particular. It was an easy process from start to finish and nothing was too much trouble. Many thanks James, pleasure doing business with you and would certainly recommend, many thanks

Very good communication from james and the team all the way through my purchase

James at Motorshift has been amazin from start to finish !!! Finding me a better car than I asked him for, getting me a top spec car with £5,000 worth of extras and a year newer plus fully serviced and valeted even put me diesel in to get me home.
I would recomend everybody to go see the collection of cars at great prices and ask for James 👍👍👍 thanks again love my car 👍👍👍

The gentlemen made us feel at ease , was very patient, recommended a finance company who were very quick for us , they never pressured us as we was on holiday the week after we put a deposit down for the vehicle. Fin and Danny were great .

I purchased a Volvo xc60 from Motorshift a few weeks back from Finn , car was presented lovely and I purchased the car , 2 weeks later I come across a warning light and slight issue , I got the car back to Motorshift and dealt with Danny the sales manager, he got the car straight into a garage and diagnosed the problem , yeah I was with out a car for just over a week but he dealt with me in a way where I felt the company cared , he even kept the car for 2 days more to drive it him self to make sure the issue was solved. I would recommend the garage to anyone. Great team and great after sales service.

James help me every step of the way with my purchase of my new Mercedes very helpful and easy throughout definitely recommend

I don’t often do these reviews, but Mark Dean has (for me) gone ‘above and beyond’ with his professional approach and brilliant customer service on my recent car purchase.
Thanks Mark

Excellent service from start to finish by danny and finley.
So happy with my new car and they helped me from start to finish.
Car was spotless when I picked it up, 12 months mot, service and a valet

Thank you very much