Motortrustuk Garstang Reviews 

494
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff members for providing a completely relaxed, pressure-free environment during vehicle purchases. Consumers often mention that the team goes above and beyond to ensure that all paperwork, road tax transfers, and handovers are handled exceptionally well. However, some customers also noted frustrating communication gaps, unexpected delays, and disappointing after-sales support when trying to resolve issues. A few reviewers additionally experienced problems with vehicles not matching their advertised descriptions or arriving with missing features and faults. People expressed dissatisfaction when management failed to provide transparent assistance or address complaints satisfactorily after purchase.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing the sales team as professional, helpful, and... See more

Service

Reviewers mention positive feedback about service, highlighting a smooth, professional, and well-organised... See more

Product

Customers consistently note positive experiences with product, highlighting vehicles delivered in excellent... See more

Customer service

Consumers find customer service to be positive and supportive throughout the purchasing process. Reviewers... See more

User experience

Users describe positive interactions with user_experience, highlighting a friendly, relaxed sales approach... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the team at Garstang. Efficient service, all questions answered adequately and new vehicle prepared well. I also appreciated help with the paperwork and although an MOT would have b... See more

Rated 5 out of 5 stars

Bought my car here and was a great experience… Joe didn’t push me and gave great advice on cars and help me every step of the way… he explained everything very clearly.. well as clear as he could as h... See more

Rated 5 out of 5 stars

I had a great experience with Motortrust UK Garstang. From start to finish the service was professional, friendly, and efficient. Mark was excellent, knowledgeable, and took the time to explain everyt... See more

Rated 5 out of 5 stars

I had never ever considered buying a car off the Internet, but when I saw a car advertised on their site it seemed to be just what I wanted. Initial phone call with Nigel was friendly and helpful... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

494 reviews

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No recent history of asking for reviews

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4.7

All reviews

(494)

221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best car buying experience to date

I part exchanged my Fiat with this company for a Jaguar E-Pace, bit of a change but had driven Range Rovers before and it's a car I always wanted. They gave me a good part-ex price and the Jaguar was reasonably priced too.
What stood out for me was the salesman, Tom. Polite, professional and kept in touch throughout the process. When an issue with a sensor delayed delivery he not only kept me in the loop, but then offered to pay half towards the delivery cost as means of an apology for the delay.

When it was delivered by Stevie - another lovely, professional chap - the car was spotless, and had half a tank of diesel (a lot for that kind of car and tank capacity); I've had it three weeks now and working perfectly, no issues at all. It's a beauty to drive and couldn't be happier with it or the service. Would recommend 100%

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Ben was great! Amazing service

Amazing service, Ben was great. Really quick service, sorted the perfect car for me. Even gave it a full service so I had piece of mind before it left the garage. Would definitely use again.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Positive Experience

We had a brilliant experience buying a car with Motortrust. We bought the car with help from Kork who was friendly and helpful throughout the process.
I would definitely buy a car from the Garstang branch again. Thank you Motortrust and Kork :)

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Dream Car

Had an amazing experience. Ben was so good . He made sure the car was 100% and didn’t cheap out on anything. Thank you ben.

October 10, 2025
Unprompted review

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