Motortrustuk Garstang Reviews 

494
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff members for providing a completely relaxed, pressure-free environment during vehicle purchases. Consumers often mention that the team goes above and beyond to ensure that all paperwork, road tax transfers, and handovers are handled exceptionally well. However, some customers also noted frustrating communication gaps, unexpected delays, and disappointing after-sales support when trying to resolve issues. A few reviewers additionally experienced problems with vehicles not matching their advertised descriptions or arriving with missing features and faults. People expressed dissatisfaction when management failed to provide transparent assistance or address complaints satisfactorily after purchase.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing the sales team as professional, helpful, and... See more

Service

Reviewers mention positive feedback about service, highlighting a smooth, professional, and well-organised... See more

Product

Customers consistently note positive experiences with product, highlighting vehicles delivered in excellent... See more

Customer service

Consumers find customer service to be positive and supportive throughout the purchasing process. Reviewers... See more

User experience

Users describe positive interactions with user_experience, highlighting a friendly, relaxed sales approach... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the team at Garstang. Efficient service, all questions answered adequately and new vehicle prepared well. I also appreciated help with the paperwork and although an MOT would have b... See more

Rated 5 out of 5 stars

Bought my car here and was a great experience… Joe didn’t push me and gave great advice on cars and help me every step of the way… he explained everything very clearly.. well as clear as he could as h... See more

Rated 5 out of 5 stars

I had a great experience with Motortrust UK Garstang. From start to finish the service was professional, friendly, and efficient. Mark was excellent, knowledgeable, and took the time to explain everyt... See more

Rated 5 out of 5 stars

I had never ever considered buying a car off the Internet, but when I saw a car advertised on their site it seemed to be just what I wanted. Initial phone call with Nigel was friendly and helpful... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

494 reviews

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No recent history of asking for reviews

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4.7

All reviews

(494)

221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a car from Mark

Bought a car from Mark, was really helpful, came to see the car, helped with any questions and had the car ready with everything it needed and ready to take home within a week.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Cannot fault the team here

Cannot fault the team here, I'm not very good with the finance side of it all,however they explained to me really well and made sure I was looked after, when I arrived to collect the vehicle it was quick and effortless and I drove away with a smile, the valeting side was also spot on high quality all in all a fantastic service

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

BD66CLX do not buy from this company

I reserved an Audi Rs7 with motor trust uk , after several issues with the car and almost a month wait before It was road worthy, my finance agreement had expired and now general manager Nigel refuses to refund me my £744 deposit, contradicting what the salesman Morgan had told me. Possibly the worst customer experience I’ve ever encountered.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Buying my new car

Absolutely fantastic service could not fault any part of the transaction from phone call to road test to sale really friendly service and very informative
Highly recommend

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Mark

I had a great experience with Motortrust UK Garstang. From start to finish the service was professional, friendly, and efficient. Mark was excellent, knowledgeable, and took the time to explain everything clearly, with no pressure at any point. The whole process was smooth and well organised, and I felt confident I was being looked after properly. Excellent customer service and a trustworthy company I wouldn’t hesitate to recommend them and would happily use them again.

December 19, 2025
Unprompted review

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