Motortrustuk Garstang Reviews 

491
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, often highlighting their no-pressure approach and clear explanations throughout the car buying process. Many people appreciate the efficient and smooth service, noting excellent communication and a well-organized experience from start to finish. Reviewers are also very satisfied with the product, describing cars as well-prepared, spotless, and in great condition, often with a wide selection available. However, some customers experienced poor after-sales communication and a lack of follow-up on promised fixes or parts. A few people also reported that vehicles were not as described or had undisclosed faults, leading to disappointment and unexpected problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising the helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism, friendliness, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchased... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful, professional,... See more

User experience

Customers consistently report positive experiences with the car purchasing process, often describing it as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the team at Garstang. Efficient service, all questions answered adequately and new vehicle prepared well. I also appreciated help with the paperwork and although an MOT would have b... See more

Rated 5 out of 5 stars

Bought my car here and was a great experience… Joe didn’t push me and gave great advice on cars and help me every step of the way… he explained everything very clearly.. well as clear as he could as h... See more

Rated 5 out of 5 stars

I had a great experience with Motortrust UK Garstang. From start to finish the service was professional, friendly, and efficient. Mark was excellent, knowledgeable, and took the time to explain everyt... See more

Rated 5 out of 5 stars

I had never ever considered buying a car off the Internet, but when I saw a car advertised on their site it seemed to be just what I wanted. Initial phone call with Nigel was friendly and helpful... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

491 reviews

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No recent history of asking for reviews

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4.7

All reviews

(491)

218 reviews in the last 12 months

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Rated 1 out of 5 stars

Went to look for a Discovery Sport…

Went to look for a Discovery Sport 16/06, decided on which one I would like to buy. Four gentlemen messing around, I walked round indoors to see if anything more of interest. I eventually managed to speak to someone, asked for service pack on the car, came back with printed sheet of computer, asked if had the service booklets and instructions for car, wasn’t interested in getting it. Even asked for the paper he had printed data on back. Decided not to buy of them, seemed to much trouble for them, if like this when buying I dread to think what would happen if I had problems with car.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Morgan was amazing

Morgan was amazing. Really easy experience and felt so comfortable throughout. There was absolutely no hassle and he explained things very clear. Communication was great. Highly recommend.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Ask for Joe, you won't regret it!

I came across the dealership through Autotrader and contacted them about a car I was interested in. From the very first interaction, Joe was outstanding. He sent a walkaround video and full service history, and responded to my many questions openly and honestly.

What stood out most was how transparent and straightforward the whole process was. There was no pressure, just genuine helpfulness.

Ultimately I went with a different car for personal reasons, but that's no reflection on Joe whatsoever. He went above and beyond at every step and is a real asset to the dealership. I wouldn't hesitate to recommend him.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Bought my second car

Bought my second car, I could not be any better pleased with everything, Mark explained everything , I was offered a test drive with no pressure, I was very impressed, could not be happier, thank you

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Bought a low mileage Tesla MY from Tom

Bought a low mileage Tesla MY from Tom. We live in Scotland so the deal was done via Autotrader advert and phone. We traded in a fully dealer serviced Toyota CHR and were offered a fair px which we were happy with. We also paid extra to have the vehicle delivered, this was arranged and we paid the driver separately. The driver picked up our CHR and returned it to Motortrust.
It’s now four weeks later and we couldn’t be happier with the Tesla. It had 16000 miles on it and looks effectively new.
The whole deal was easy from start to finish. I realise that car dealers get mixed reviews but for us Motortrust were first class.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

MotorTrust review

From start to finish the experience was great, Ben explained everything that we wanted to know , would highly recommend it to anyone looking to buy there new car

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would, sold me a unchecked car I’m still over £1500 out of pocket, took ages to sort out total scammers please don’t use them, car had already been returned with problems then put back up for sale the day after it was returned, just crazy they think this is ok to do this

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much Ben

Thank you so much Ben! You have been Amazing 🤩 if you’re out and about and thinking of purchasing a new car, give Ben a shout at MotorTrust Garstang 👍

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Collection from Glasgow

Came down from Glasgow to collect car after speaking with Mark all week. All was made very easy and treated like part of the family from everyone at the garage. Car was in exact condition i was told. Couldn’t recommend more!

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service with Mark

Excellent service with Mark, very helpful and really informative - Quick turnaround getting the car and all promises and timescales met!! Thanks Mark..!!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Bought a Mercedes from this garage

Bought a Mercedes from this garage. Straight forward process from the start, booked a test drive. Communicated with Joe one of the staff members. Very good communication from the very start and supportive throughout.

May 26, 2026
Unprompted review

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