Motortrustuk Garstang Reviews 

491
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, often highlighting their no-pressure approach and clear explanations throughout the car buying process. Many people appreciate the efficient and smooth service, noting excellent communication and a well-organized experience from start to finish. Reviewers are also very satisfied with the product, describing cars as well-prepared, spotless, and in great condition, often with a wide selection available. However, some customers experienced poor after-sales communication and a lack of follow-up on promised fixes or parts. A few people also reported that vehicles were not as described or had undisclosed faults, leading to disappointment and unexpected problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising the helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism, friendliness, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchased... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful, professional,... See more

User experience

Customers consistently report positive experiences with the car purchasing process, often describing it as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the team at Garstang. Efficient service, all questions answered adequately and new vehicle prepared well. I also appreciated help with the paperwork and although an MOT would have b... See more

Rated 5 out of 5 stars

Bought my car here and was a great experience… Joe didn’t push me and gave great advice on cars and help me every step of the way… he explained everything very clearly.. well as clear as he could as h... See more

Rated 5 out of 5 stars

I had a great experience with Motortrust UK Garstang. From start to finish the service was professional, friendly, and efficient. Mark was excellent, knowledgeable, and took the time to explain everyt... See more

Rated 5 out of 5 stars

I had never ever considered buying a car off the Internet, but when I saw a car advertised on their site it seemed to be just what I wanted. Initial phone call with Nigel was friendly and helpful... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

491 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(491)

218 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have just bought a car through Morgan…

Have just bought a car through Morgan and he has been brilliant all the way through the process. From the first contact by text he has kept me updated all the time and has sent videos and photos of the car without me having to ask, I would definitely buy a car from him again. After having a really bad experience with a garage last year with the worst customer service I have ever experienced this time has been the complete opposite.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Mercedes Amg A45 from Motortrust

Bought my Mercedes Amg A45 from Motor trust and what a car it is,I'm absolutely made up with it. Would like to say a special thanks to Morgan who dealt with the deal,Morgan was very friendly and helpful and not one bit pushy,he made sure any problems I had with car was taken care of,wheels,aircon,bodywork etc etc nothing was a problem or negotiated against,Morgan dealt with the tax transfer,the money,the warranty everything, was a breath of fresh air,so once again a big thanks to Morgan and motortrust for everything they did,the car is amazing 👏

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

Thoroughly positive experience…

I had a thoroughly positive experience buying my fabulous BMW convertible from Joe. He was very upfront and honest with no hideous sales pressure. As I bought the car unseen in person, Joe sent me photographs and videos, highlighting any issues and confirming that all would be sorted which they were. He answered my many, many sometimes quirky questions in super quick time. Joe organised delivery and the car arrived in immaculate condition and so far I haven’t had any issues, just a beautiful convertible to whizz around in, in this fine sunshine we are enjoying! Thanks Joe

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great! V helpful staff. Pushed the deal through in 2 days!

April 29, 2026
Unprompted review

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