Motortrustuk Lancaster Reviews 

200
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and friendly, making interactions pleasant and informative. Many people highlight the excellent customer service, noting the ease and efficiency of the car buying process, often describing it as smooth and stress-free. Conversely, a small portion of people felt dissatisfied with product quality and after-sales communication. Reviewers reported issues with the vehicle's condition upon delivery, citing undisclosed defects such as engine leaks, faulty components, or outdated service history. Some also experienced poor communication, noting unresponsiveness, misleading information about fees or vehicle history, and a lack of transparency.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their helpfulness and... See more

Service

People report positive experiences with service, often describing it as excellent, professional, and... See more

Product

Customers consistently note ambiguous experiences with product quality and condition. Many reviewers report... See more

Customer service

Customers had positive experiences with customer service, highlighting helpful and friendly staff who... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as easy, stress-free,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brought my Honda Civic on the 20th May2026 great service and customer service from Chad helped me out a lot when I was asking questions about the vehicle as well Would definitely recommend the compa... See more

Rated 5 out of 5 stars

Found the car I wanted via Autotrader but it was in Lancashire and I am in Hampshire so it was all done remotely. Ben proved to be helpful and reliable and after several emails I bought the vehicle.... See more

Rated 5 out of 5 stars

Got my last car here, very professional outfit. Was helped by a lad called Aidan, seemed a little timid but knew his cars and I appreciated his input. Overall great experience, would recommend.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I bought my car from Motor Trust Lancaster earlier this year and honestly couldn’t be happier! The team were so friendly, helpful, and easy to deal with — they really made the whole pr... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

200 reviews

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No recent history of asking for reviews

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4.4

All reviews

(200)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional customer service from start to finish.

My friend and I had a great experience with Motor trust. We found the car we liked on the website and made an appointment. We did a test drive. Motor trust was able to help me trade in and finance the car we wanted. We got a great deal from the showroom and we drove home. I highly recommend it!

September 12, 2024
Rated 5 out of 5 stars

Happy with the car and service provided.

I had great experiences in this car dealership. They have a great collection of cars from luxury to most efficient cars at a very reasonable price. The manager provides thorough details with the service and is very transparent in his transaction. I would definitely go back. Thanks Motor trust for a great service

September 12, 2024
Rated 5 out of 5 stars

I highly recommend to purchase a car here.

The process was very simple and smooth. Nick was very helpful, transparent, and accommodating. He helped my brother and I with all of the questions that we had, and was very patient. Even after we made our purchase, I would definitely recommend Motor trust to others looking to purchase a car.

September 18, 2024
Rated 5 out of 5 stars

Wonderful customer care throughout the process.

I went to Motor trust because I was looking for a specific vehicle model. I had a great experience buying the car. Mark gave me the option to finance or pay in full, but didn't try to push me in one direction or the other. Prices are overall very reasonable. I would definitely recommend Motor trust to anybody looking for a used vehicle in Lancaster

September 12, 2024
Rated 5 out of 5 stars

Fantastic dealership with extremely helpful staff.

As I was looking to buy a 2020 Nissan X-trail, I found Motor trust offered the car at the best price than I could find elsewhere. Kalum was amazing, very nice. He was not only helpful but answered my question and made me comfortable with my purchase. Overall the whole buying process was smooth and I couldn't be happier with my choice.

September 11, 2024
Rated 5 out of 5 stars

The best place to buy a vehicle- hands down

Motor trust really surprised me in a nice way. The other day, I purchased a Mercedes Benz C- class, and it was a joy working with Greg. He was super knowledgeable and extremely helpful which made my shopping experience absolutely effortless. When I walked out of the showroom, I was completely satisfied with my decision!

September 12, 2024
Rated 5 out of 5 stars

Couldn't be happier.

I had a pleasant experience with the purchase of my BMW 3 series from Motor trust, Lancaster. The service was great and Greg went out of his way to answer all of my questions without any of the high pressure that most people would expect from a car salesman. The car is in pristine condition. Would Absolutely recommend this service! i came in a bit, let's say, suspicious but came out quite amazed.

September 12, 2024
Rated 5 out of 5 stars

A five star dealership experience.

Motor trust made the whole process of buying my 2009 Land Rover discovery a breeze! Greg was patient and extremely knowledgeable. No pushy sales tactics, just honest help. The quality of the car speaks volumes, and I couldn't be happier with my purchase. Highly recommend them.

September 11, 2024
Rated 5 out of 5 stars

Fantastic- Highly satisfied.

Wonderful sales service from Greg, he was patient, caring and highly informative toward the various vehicles available. He worked with me to ensure I got the Peugeot 2008 I needed, and worked with me to finish filling all the required paperwork. Greg inspected the vehicle and helped me get financing on the vehicle. Thank you for the great service.

September 11, 2024
Rated 5 out of 5 stars

Friendly, attentive and extremely helpful.

Greg is extremely helpful. He made our shopping experience a very pleasant one. Although we took our time and purchased about a month after the initial interest in the car we were interested in, they were understanding and very accommodating. Thank you

September 12, 2024
Rated 5 out of 5 stars

When I bought a 2018 Audi A4 at Motor…

When I bought a 2018 Audi A4 at Motor trust, I had a great experience and every step of the process was smooth. Greg was great. He was very patient and helpful with me without any hard sales. I particularly appreciated the level of the customer service and the quality of the vehicle. Motor trust would be a great deal once again and definitely I will become their customer again.

September 12, 2024
Rated 5 out of 5 stars

Great customer service.

I had the pleasure of being served by a young man called Greg, who is extremely knowledgeable and informative about the vehicles in stock. He was very quick explaining all options and the vehicles available for financing. He also helped me apply for financing on a Peugeot 308 after informing me about it and I couldn't be happier with my experience, he has made a customer for life for which I will be coming back again for!

September 13, 2024
Rated 5 out of 5 stars

Fantastic experience at this dealership.

Can't praise the staff at this branch of Lancaster any higher. If I could give more stars than 5, I would. Greg the manager very quickly identified our needs and gave us a deal on a Toyota Hilux as a family. He was Polite, courteous, and efficient. Would highly recommend anyone looking for a vehicle to speak to these guys.

September 18, 2024
Rated 5 out of 5 stars

A pleasure to work with.

I have had nothing but positive experiences with Motor trust Lancaster. I have been a customer for quite some time and have purchased many vehicles from them and have always been satisfied with their service. I recently did a trade in with them, and that went smoothly. Their prices are fair and match or beat most local car dealerships. Greg was great to work with, made things easy and non complicated.
Overall I am very satisfied with my transactions with Motor trust and will continue to be a customer.

September 17, 2024

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