Motor Trust UK (Preston) Reviews 233

Bought a Range rover sport from James, all I can say is fantastic service all round, if I could give 10 stars I will, I will be back for my next car, thanks guys

Really good customer service from everyone here especially Stephen. Would definitely recommend to anyone wanting to buy a new car.

What an outstanding premises. Great selection of vehicles to choose from. Looking for a towing car and we were advised on the cars that were available to tow our caravan legally. Professionally informed with the right information. Drove away very happy

I've recently purchased a BMW 320 from this garage, James was very helpful, talked me through all the technology on the car, even helped me program in the Bluetooth, hes been very responsive throughout always responded to emails promptly, cannot fault the customer service

Bought our Seat Ateca from Motor Trust and have received a great service. Ben went out of his way to get the car sorted for us. Highly recommend this company.

I recently purchased a Volkswagen Polo and had the pleasure of working with Adam throughout the process. Adam was incredibly knowledgeable, patient, and attentive to my needs. He made the entire experience seamless and enjoyable. His expertise and friendly demeanor truly set him apart. I couldn't be happier with my new car and the exceptional service Adam provided. Highly recommend!

Enquired about a vw Touareg and explained I could not view until the following weekend they took a holding deposit £200 the in there wisdom got very pushy and got the car ready for me to collect. I decided that I would no longer go and view the car and let them know this asked for the £200 holding deposit back which they have refused saying that I had requested them to not and service the car.
I would never buy or do a deal on any vehicle until I had viewed and driven it.
DONT THINK THEY ABIDE BY THE DISTANCE SELLING RULES BE AWARE
NOW IN CONTACT WITH SOLICITORS

The process of buying the car with Carl was ok due to the fact I wasn't informed much about the car (eg. MOT, servicing history, HPI, how long it's been on the market etc...) until I asked questions.
I was told in the beginning that you test drive the car as it is and if you like it then you let them know all the things that need fixing and the car will be ready to be picked up within 3-4days.
I was supposed to pick up my car within 7 working days because mine needed more work due to a massive scratch on the door. Waited over 2 weeks before I could pick it up and with 2 issues (squeaking driver's seat and driver & passenger side door seals) still not fixed! Both not massively a big deal but I'd rather they have done something about it especially when I've paid nearly £15700 for the car.
Also you have to be cautious because they add another £165 for a vehicle status check to the price!
Had my car for nearly 3 weeks now and they were supposed to provide me with 3 months warranty which never came through despite me chasing them every week and also the promise of the door seals which 'apparently' didn't arrive on time when I picked up the car. Now they have told me that the door seals are on a backlog bla bla bla...
So it's safe to say that this car supermarket treat you fine when you buy a car, but aftersales are an absolute joke and are totally not helpful at all.

Saw Freelander on line filled in interest form. Was contacted by Mark soon after who was very helpful.
Sent me a video of vehicle and photos of car and service record. Agreed to put new MOT with no advisories. Had an AA inspection done. Arranged delivery and completed change of ownership after delivery. Couldn’t ask for a better service.

The car purchase was successful. The problems started when picking up the car. Missing equipment such as an EV charger, an EV charging cable, and a tow bar were taken from other cars and given to me. Then I found out that I had to pay an additional £199 for car check on top of the price of the car. I would like to mention that I did not order such a service. The seller said everyone had to pay it. You have to be careful because the price of the car in the advertisement is different from the one you have to pay. Then, when picking up the car, my mistake was not checking the second car key. At home I noticed that the extra key was not for my car. I contacted them but they said they received such a set from the previous owner and now it is my problem. The sellers care about you until you sign the papers, then they don't give a damn about you. I have not received any response to my numerous messages. I had to inform my insurer that the seller delivered me a car with one car key. To sum up: if you have to buy a car from them, be careful. They will try to deceive you at every step and then you no longer exist for them. I honestly do not recommend this seller and recommend avoiding him

Here is an insult to my injury. I have explained I had bought a new car in December that was in great condition as described and therefore Nigel’s offer is no good to me therefore I would expect my £200 deposit back into my bank where it came from in the first place (no reply as of yet).Nigel sent me this 21/3/24 (3 months later I am still fighting for my deposit back for a car that wasn’t suitable to drive back to Scotland)

Good morning Maria,

We are more than happy to deduct the £200 off another vehicle if you were to purchase another vehicle from Motor trust UK or MP Motor Company Limited in the future.

Kind Regards,

Nigel Lynch,

Why don't they want to sell me a car i ask??? After scouring the autotrader website for a bmw520d i came across one advertised by motor trust uk which seemed to fit the bill,so i called for some more information on the vehicle before i visited the site, i spoke to morgan who offerd me a whattsapp video of the vehicle and service history which i thought was brilliant he said he would do it that day by dinner time, it never appeared after making contact again 3 times once with adam and morgan again full of apologies and promised to organise that so i could make my decision to visit the site but it never came even contacting motor trust uk via there website with confirmation emails someone would be in touch...no one has...so why bother to advertise a vehicle if you don't want a customer to purchase it...poor customer service.

A total nightmare service,was told they did a 5 day turnaround to do a list of Jobs they’d said they would complete after numerous phone calls and 12 days later collected car.
The car broke down one hour from collecting,the car started misfiring and engine lights came on,I Rang them and was told that it will be just some dirt in the petrol,I had no choice but to get it fixed had no way of getting it back to them which is 65 miles away.
It ended up being the coil pack,thermostat and housing.
Only for it t0 breakdown again a few days later,this time the sensors needed replacing,plus the car still had original spark plugs from new,so no service had been done of this car,plus the list of jobs never got completed.
Was just a nightmare of phone calls and being ignored.
It was like once they got your hard earned cash they wasn’t interested.
Would of had better service from Boycie.finally after all this time got the car running after weeks of stress

Great experience through the whole process, staff were friendly, patient and very helpful while helping me through the process. Would 100% recommend the company hands down. Thank you to Stephen and the team for your help much appreciated :)
-Demi

took my 200 pounds and never returned it after saying the finance was passed.
i will continue to post on here until its refunded

I provided all the documents requested again and again and had many phone calls repeatedly requesting the same documents
Finally signed the finance agreement only to be told the day after they needed more documents!! Sent them all again and still had phone call the next day asking for more. I have now cancelled the car and will be waiting to see if I’m refunded the 200 pound I was charged. I will keep updating on here until I’ve received my refund. 2weeks later and no response. Don’t trust these robbing deceitful people

Fantastic Experience with Adam. Went above and beyond to ensure the process was smooth, and efficient.

Friendly professional Carl, had our new car waiting to be viewed engine running. Good communication straight talking. No arguments no sales pitches. On collection again professional quick service. Brilliant site so many beautiful cars to see.

Thanks Jonathan Dickinson

Bought a car from Motor Trust on Friday great service not pushy made buying a car a great experience, Carl was great so friendly and helpful all the team were friendly thank you so much
Steve & Marilyn

Started out well with James being helpful not over pushy. Once signed on the dotted line all went down hill. Paperwork messed up and despite many calls and false promises that they would sort it. Its still not resolved 6months later. Car has been in the garage for many issues costing over £1000 so far. Since found out others that's had issues with cars purchased from there.