I made enquiries the day before I set off about what looked like an exceptional VW Polo. The car looked perfect in the pictures, but the reality was in stark contrast. The car was rusty and had signi... See more
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See what reviewers are saying
Absolutely fantastic company thanks for what you did for me today and its an absolute stunning car to drive thanks to Trevor that served me
Well worth the two trips to Lancaster from London. Great service - We went to look at an X6 and ended up buying and Range Rover as well ! No pushy sales patter - All paper work sorted for us and... See more
I've bought 4 cars through Motor trust over the past decade and always had great experiences. James is tremendous at being transparent, honest, clear and timely with his communication. I can't say eno... See more
Company details
Written by the company
Cars you can TRUST from Motor Trust UK. Drive away with total peace of mind. All retail cars AA inspected.
Contact info
Blackpool Road, PR4 0XL, Preston, United Kingdom
- 01772972727
- sales@motortrustuk.co.uk
- motortrustuk.co.uk
3.8
Great
233 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Disappointing Experience with…
Disappointing Experience with MotorTrust UK - Broken Panoramic Roof and Poor Customer Service
I am extremely disappointed with my recent car purchase experience from MotorTrust UK on July 6th, 2024. Just within few days after purchasing the car, I discovered that the panoramic roof was broken. I immediately contacted MotorTrust UK, and initially, they agreed to replace the roof. However, they have since withdrawn their agreement to replace it without giving a satisfactory reason.
The lack of transparency and poor communication from the team have been frustrating. I expected a higher level of service and quality from a reputable dealership like MotorTrust UK. The fact that they are not honoring their initial commitment to replace the broken roof is unacceptable.
I would advise potential buyers to exercise caution and thoroughly inspect the vehicle before making a purchase. I hope MotorTrust UK takes my feedback seriously and improves their customer service and quality standards.
This review is based on my experience and may not reflect the overall quality of MotorTrust UK's services.
If you want I will send you AA report and MOT status on date February 2024 and I purchased car on June 6 th . Please don’t tell wrong things okay . If you are a manager please behave like that don’t say slanders .
Thankyou
June 6, 2024
Unprompted review
Reply from Motor Trust UK (Preston)
Dear Mr. Thomas,
Thank you for taking the time to write a review, your feedback is important to us.
In relation to your comments; the car was inspected by the AA (including the panoramic roof), an MOT station and yourself onsite for over an hour. No mention of a crack in the roof was made, until you contacted us 21 days later and had covered 701 miles. Therefore I find your claim unfair and your review to be incorrect.
We strive to provide excellent customer service and to check our vehicles before sale, to a high standard. Reviews are very important to us and to show credible events, customers have experienced with us.
Yours Sincerely
James Taylor MSc
General Manager
Motortrust UK
Fantastic service😊
Fantastic service from Ben from start to finish. Made the whole process very straight forwards. Thanks!
June 30, 2024
Unprompted review
Steve was very helpful and informative…
Steve was very helpful and informative when talking me through how pcp works and getting the best deal for me ! Thanks Steve :)
June 28, 2024
Unprompted review
Great experience here
Great experience here. Think the gentleman was called Stephen. Couldn't have been more helpful.
May 17, 2024
Unprompted review
Excellent service
Excellent service. Great customer service from Morgan throughout the purchase
June 28, 2024
Unprompted review
Fantastic customer service
Fantastic customer service. Very good on the phone and organised. When I went to pick my car up Adam was very helpful and welcoming and helped me thought everything. Brilliant garage!
June 27, 2024
Unprompted review
Excellent service and very easy…
Excellent service and very easy transaction.
June 26, 2024
Unprompted review
Outstanding
Bought my first car from Morgan,I absolutely love it. 10/10 customer service, couldn’t recommend anyone better. Thankyou!
June 25, 2024
Unprompted review
Great service
No pressure selling and great customer service.thanks Kork
June 1, 2024
Unprompted review
Helpful advise car sale
Kork was so helpful when we were unsure what car we wanted. Giving us practical advise and showing us cars within our budget
Had no problems with the vehicle
Would recommend
Thanks again
June 10, 2024
Unprompted review
Easy to deal with
Easy to deal with, very happy with our new car. Thank you Ben.
June 18, 2024
Unprompted review
Absolutely first class service
Absolutely first class service from mark and the team , prefect transition of trade in to new purchase couldn’t have been more helpful will use again 👍
June 15, 2024
Unprompted review
Great service from Morgan
Great service from Morgan. Easy to quick sale, car was perfect when collected. Would recommend
June 14, 2024
Unprompted review
I would highly reccomend Motortrust
I would highly reccomend Motortrust. All members of staff are so helpful. I cant thank Ben enough for all his hard work. I will be bk for my next car. Many thanks to all
June 14, 2024
Unprompted review
Smooth purchase
Very helpful service from Mark, smooth purchase from start to finish.
June 14, 2024
Unprompted review
Great Service
Thanks to Kork and Motortrust for my lovely Fiesta. Would definitely come back.
June 13, 2024
Unprompted review
Discovery Sport
Great service from browsing cars to picking up our new car! Thankyou Morgan! Would definitely recommend!
June 13, 2024
Unprompted review
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