Motor Trust UK (Preston) Reviews 233

Purchased my new car, they were all very helpful and kept me updated. Service provided was excellent and I would definitely buy from here again.

I purchased a car from Mark at Motortrust Preston,I have had only great experience with them!
My Mercedes is a great car and the secure flexibility of the company in sales is second to none!

Great to deal with, very professional.

I went to the Preston branch to specifically view an MG3
which was advertised on Autotrader, after a test drive I agreed to purchase the car, collected the car the following week and have driven it for 3 days I am quite pleased with it so far, and the service from Ben has been very good and informative, although I was informed it still was covered by MG by its 7-year warranty MG refute this as they have not serviced it as per purchase requirements, so perhaps the MotorTrust
sales and service and warranty will be honoured.

Sale of the car was fine…..

Rectifying my Review. So since complaining due to my car James has gone above and beyond to help.

Since the DPF was cleaned the cars been spot on. He reimbursed me for the tyres and due to sunroof being an extortionate price he’s given me money back for that.

So thank you James for helping and replying quickly when I had the issues.

Great Company and Reliable :)

Great service from start to finish thank you Morgan

Excellent experience, no hassle, nothing to much trouble! Highly recommend!
Thanks so much!

Easy experience, very straightforward. Bought through Morgan who was exceptional. Got me a good deal on HP and explained where I had been miss sold at a previous dealer.

Carl and Ben both easy to work with. They both provided brilliant service and reassurance throughout the process. You can definitely take their word 100%

Easy pleasant buy from Motor Trust, loads of help in the paperwork Thank You 🤦🏻‍♀️. Can’t wait to start driving the new motor.

We dealt with Nigel at the Garstang branch.
What a nice experience! Lovely professional people.
Highly recommend. They made sure that the Mini was in tip top condition even giving me new tyres that had nicks out of them.
Very happy with my new pride and joy.

No hard sell, given time to look at the car without any pressure and to test drive. Following our decision to purchase, the car was prepped for sale and the transaction was very straightforward.

We bought a Vauxhall that turned out to be a complete shed, but Ben and James absolutely looked after us. We ended up buying a slightly more expensive Ford, but it was far better for the money and they moved Heaven and Earth to work with our budget.
We are delighted with our car, and are now looking forward to trying it out the next few days.

Purchased a car recently, initially very good service and communication, sale went through smoothly, did had to over a week wait for car but told it was being serviced and MOT. Sales person was pushing the warranty and now I see why, engine light came on within days of leaving the forecourt, Terrain feature not working, internal LED not working and also missing boot shelf. Had to pay for a diagnostic report and am already considering having to use pay for repairs or try warranty. The car was said to have had a 128pt AA inspection which it clearly didn’t, and was simply told 'fault lights come on all the time with these cars”. Then communication stopped, no returned phone calls, told staff not around, told my email had been passed onto a manager although no response. Company name and glossy website very misleading, basically a group of blue collars guys sat in a Portacabin in the middle of nowhere.

Carl and Mark have made exchanging and buying my new car very easy! Everyone has been extremely helpful, everything was sorted very quickly!

Purchased a car 2 weeks ago. Within hours it was unable to start due to a faulty key. Eventually later the following day the issue was identified by mobile mechanic. Sump drain plug leaking oil on the driveway due to the pre sale service not replacing the gasket and another oil leak from the gearbox identified by the garage trying to track down the cause of the leaks. We’ve requested to return the vehicle under the 30 day Consumer Rights act 2015 as not of satisfactory quality but Motortrust are not interested. Even denying the act even exists a few times and only offering for us to take it back so they can repair. We’ve supplied an independent garage inspection but Motortrust keep referring back to their AA inspection. Not sure they have any clue on consumer rights as they started off denying we had any right to return, then keep stating no faults existed prior to sale despite one key not functioning from the outset and the engine oil leak caused by their own pre sale service. Also irrelevant as faulty within 30 days regardless. Manager James (who is a master of avoidance over the phone) keeps referring to legislation for vehicles after 6 months of ownership. By now we have zero trust in the car or Motortrust (which is ironic). Reported to trading standards on our behalf and currently pursuing legal action. Personally I would avoid like the plague. Wish we had.

So I bought a car a few weeks ago, Ben was great with the sale.
I did have some issues however the manager James sorted them straight out, even stayed open late so that I could collect my car once I finished work. I couldn’t fault the service and I’m so thankful to both Ben and James , your great guys thank you

Great selection of cars. Great communication throughout the process. I would definitely recommend Motor Trust.

Received great advice from Stephen. He was very informative and has great customer service skills.