Motorway Direct Plc Reviews 

At first I was worried about all the bad reviews on here, but there was no need as the service was excellent from start to finish.
I have 5 Star AA Breakdown Insurance for reference.
After reporting my fault by filling out the online claim form I had an email back same day telling me which preferred garage to contact for the repair.
I called the approved garage and made appointment with them to diagnose and confirm the fault.
Fault was then confirmed and a part had to be ordered. When the part arrived a few days later, garage called me to arrange a day to fit new part.
Part was fitted and nothing to pay, as covered by the warranty.
This was all during a virus pandemic, which made the great service even more commendable.
Thankyou to all concerned,

Worst experience of my life bad customer service. And they do not cover you for anything it’s amazing that they are still around. I should of read the reviews first

Worst service ever. They have never paid out for anything they are a waste of time and money and 1 star is personally to high of a rating

WOW GUYS PLEASE READ THIS BEFORE EVEN CONSIDERING DEALING WITH ANY OF THE MENTIONED CIRCUS ACTS BELOW!

Direct Gap, Motorway Direct Plc and Am Trust these 3 companies work in conjunction with each other and its a shame that i have to make this poorly review because there is one gentleman in this whole entire company at a senior level of management in Direct Gap, who seriously showed an impeccable level of customer service, one which i would never forget he alone deserves a 5 star rating! so i would like to take the time to thank you Mr James Cartwright!.

Now to what happened, my vehicle was involved in a none fault total loss accident where i had to make a claim under my gap insurance policy sold to me by Direct Gap, after the vehicle was confirmed a total loss, i called the claims department for 3 days and no one answered the phone, i also called the head office at Direct Gap right after i called the claims department on every consecutive occasion, where i was then advised by staff members at Direct gap that they will get a senior member of management to call me and it is Motorway Direct Plc that is handling all of there claims and that they are short staffed at the moment hence the reason why no one is answering the phone or returning my calls. Now this was all taking place from the 19th January 2020 the pandemic had not hit the country and we was not in any kind lock down rules at this time. After the 3rd day i still never received a phone call from the claims department. so i wrote a letter of compliant to a James Cartwright at a senior level of management. And what a gentlemen! he is, credit where credit is due James kept me in the loop at all times and did what he could to get me answers relating to my claim as things took an awful amount of time to get a constructive response back, James then put me in touch with a Gail sutton who worked within the calms department at Motor way driect plc. Gail was also very helpful but there was only so much Gail could do not being at a senior level of management. The claim was settled on the 28th feb 2020 it took over a month to settle my claim, now theses products of gap insurance which was being advertised states we will complete most claims in 10 working days, now i totally understand this may not be achievable in some cases but that surly there would be a good explanation given into cases that will not meet that selling point of your product? as no one had the decency to provide me with such need information, regarding the a incredible amount of time to settle this claim, which was totally unacceptable. But i have no doubt in my mind viewers, that this bad review being posted will be a reason for some feeble and pathetic explanation, advising me that the claim wasn't as straight forward as most cases. But it was straight forward enough for Motor way direct plc and Am Trust to agree a settlement figure with my insurance company, knowing i will be placed in a situation without a car once the insurance company issues funds. Between Motor way direct plc and Am Trust they placed me, my wife and two kids in a situation of being car less, between my wife and i we need a vehicle for school runs, shopping as well as commuting to and from work. both Motor way pls and Am Trust have shown a inability in dealing with claims in a expert and professional manner and was the reason why my family and i or now out of pocket by considerable amount of money, which was spent upon hired charges, in the end the claim was settled but im still out pocket relating to the hired charges. Motor way direct plc and Am Trust are companies that have no level of competency at all and will very happy to drag you into a nightmare roller-coaster situation.

I STRONGLY ADVISE YOU STAY AS FAR AWAY FROM DIRECT GAP, MOTORWAY DIRECT PLC AND AM TRUST. THEY ARE NOT EVEN WORTH 1 STAR THESE COMPANIES SHOULD BE WELL AVOID JUST LIKE HOW THE COUNTRY IS TRYING TO COVID19, YOU HAVE BEEN WARNED!!

Do not waste your time with this company. Rude staff when you finally get through to the call centre, usually at least a 10 min wait if your lucky. Will tell you over and over again they will only help to cover the cost not the full cost of a repair, what is the point in taking out the insurance then.

This company have just asked me to renew my appliance warranty with them. I have a claim and cannot get hold of them. Their website is not accepting calls telling people to email. I did this and also filled in claim form online via their website. Not one word from anyone in their organisation. Appalling service.

We claimed for a faulty starter motor. They would not pay, their approved garage were rubbish. Then we’ve been informed that we cannot transfer the warranty to another vehicle. Biggest con and it was headed The AA. £600 down the drain. Oh and I’m a77 years old pensioner who could ill afford to loose that money!

Avoid!! Avoid waranty from AA ,you will get screwed! I bought a car from Cargiant, car worth 11K so I choosed the 3 year waranty worth nearly 1K. After a year car broken down-turbo. Car went to the garage and been kept for 1month/ 4 weeks! During that time Motorway direct called also Prestige, could not sort the repair with the garage. Firs informed me that my cost will be around £400 ! But ended up paying nearly a 1K!!! Customer service over the phone polite, but the waiting time to get connected around 40 minutes. Avoid!

00000000000 stars that's what this company should have. communication is horrendous, warranty is not worth paper its written on they know where they can put that, people looking at this don't go there, keep away from this company

Filled out there online claims form to receive no communication back at all in five days from them sent numerous email in the five days to receive no reply at all could of had the car fixed but states in there terms and conditions they will not pay out for unauthorised works so I’m left with a car that doesn’t work and a useless warranty company

Not worth the paper it's printed on. Very poor customer service. Just like all car warranties...complete rip off.

Management light came on, Vauxhall dealership said new EGR valve, got that replaced, didn't fix the problem, new turbo also now required.
Dealership sorted out both problems and got MD to approve both repairs with little hassle.

Sent both Invoices off at separate times and both paid within a week.

Couldn't be happier with the service

One star is too much for this company! Many times even trying to get through to them on several phones was a mission in itself. Took my car to their recommended garage to not have a car for over a week because no communication between them and the garage was made and was all chased up by me from being on phone to garage to then calling them (when eventually getting through!) . The staff were rude, when stating i was struggling to get to and from work and my child to school they had a ‘not our problem’ attitude. Last call ended up them hanging up on me when i started to question what do they actually pay out for. So now left still with a car not being able to drive and a big bill!
Avoid at all costs because its the most pointless thing i have ever used!!

I wish there was a zero star.
I had my TPMS done to the garage. It wasn't working and I told them with my all honesty. Then my garage sorted the problem out. They still say that and insist on not to paying according to that temporary situation.
They do everything not to pay the money

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Edit: After the review, I was contacted by Sharon who tried to sort the problem out and they paid the repair cost.

1 star is too high to give this company. Cargiant and anyone else that sells you an AA warranty policy should be ashamed of themselves.

Most useless company I've ever dealt with.

All 5 star rating on this site must be from their employees.

It would of cost me less money to pay for my car to get fixed myself.

Do not under any circumstances use this company. They will use any excuse including lies to get out of paying. They are happy enough to take your money but will try anything to refuse your claim. A disgrace of a company. I cannot emphasise enough how important it is to avoid them.

My enigne management light come on my mercades I phoned them up they give me a list off garages to choose from.

I took it to the garage and within a few hours it had it's diagnostic test and required 2 parts they sorted it all out and I picked my car up today I couldn't fault it and highly recommend you get it.

WOULD NEVER USE AGAIN REQUESTED NUMEROUS CALLS BACK NEVER RECEIVED ALSO NUMEROUS DATA BREACHES WHICH I HAVE REPORTED TO THE ICO, WOULD NEVER USE AGAIN AND RECOMMEND ANYONE WANTING TO KEEP THEIR SENSITIVE INFORMATION SAFE NOT USE THIS COMPANY INVESTIGATION PENDING PLEASE GO ELSE WHERE THERE ARE ALOT MORE STREAMLINED COMPANIES OUT THERE

Morning been with this company for over 5 years , I had the best cover platinum .
My car went wrong to do with the gearbox the car was recovered to a local garage .
I followed there advice to have the box dropped to see the fault . The garage said which part had broke . Motorway direct wouldn't pay because the flywheel was faulty . Which was the point of the insurance. Please don't waste your money !

Sent car details info in
Valued car - went to bid - significant improvement from dealer & we’ll know competitor .
Deal done
Car collected & Paid

Simple , stress free

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