Motorway Direct Plc Reviews 

Worst company I’ve ever had to deal with, A motor in my light had gone which they told me on my first call that they covered then when it got sent to the garage and the report came back as the motor was gone in the light they then changed their minds and said it was no longer covered because it’s in the lighting unit, can’t say it enough how bad and unprofessional they were, happy enough to take your money but not happy to give you what you pay for, also when the car was in the garage the was no communication between the garage and the warranty company I was the one passing the messages to them both. It got to the point were the garage had to put my old light back in until they heard from the warranty

A ‘couldn’t careless approach’ from poorly trained frontline staff who all sound like children - the management team are equally as poorly trained or simply hate their job - completely inept in dealing with customers.

Motorway Direct represent the AA along with other brands however they really put the AA to shame; I’ll be sharing my experiences with their senior team.

I asked to speak with Motorway Direct’s Managing Director to explain to him my experiences of the ‘service’ they offer and my experiences of the poor attitude from his staff, despite being told he would call me (which was arranged via his PA) he lacked the courage to call me - probably because he knows only too well the deep-rooted issues Motorway Direct have when it comes to the treatment of its customers.

Next step is to escalate my complaint to the Financial Ombudsman Service.

My car was recently written off through no fault of my own. The motor insurer (LV) were supportive, offered a fair valuation and settled within a week. Rolls Royce service from them.

My gap insurance unfortunately is administered by Motorway Direct who offer more of a Reliant Robin experience.

Initial contact was fine and all requested information was supplied to them within a few days.

Nothing then for a week at which point they requested copies of bank statements showing the original payment for the car. This despite having a copy of the dealer invoice and the purchase being nearly six years ago. Not to mention the fact that the policy is for a Replacement Car and therefore the purchase price is irrelevant.

Tried to explain this to a pretty useless call centre employee who could only repeat her mantra of its what the underwriters want !
Luckily my bank were efficient and managed to find the statements which I supplied over a week ago to Motorway Direct whilst also making an official complaint about this rather blatant attempt to delay meeting their liability.

Since then not heard a word from Motorway Direct. Probably they are busily thinking of new information to request. Blood type of the salesman, shoe size of the service manager perhaps !

The policy states very clearly that claims will be settled within 14 days of the motor insurers settlement. As they are now in breach of contract in that regard I will seek interest on the eventual settlement and appeal to the Ombudsman should they demur.

Given that the current judgement rate applied to Ombudsman compensation claims is 8% perhaps there is a silver lining after all.

Watch this space.

Avoid this warranty company ( if you can call it that ), took out the more expensive warranty at the recommendation of the sales person as they guaranteed me that it covered flywheel on more than one occasion. Then a year after taking out the warranty my flywheel failed, took it to my local garage with the approval of motorway direct who after they stripped it down said it was starting to break apart that’s why there was excessive play and and a loud rattling noise, it was also making the car rumble!!
The garage rang motorway direct only to be told that the flywheel wasn’t covered because it’s wear and tear. The garage tried to tell them that the flywheel was broken but they weren’t interested at all!!! They were also meant to cover the clutch parts too as the clutch hadn’t excessively worn but had rather failed but they just kept saying it’s wear and tear and they weren’t paying out!!!
I asked them if they would send out an assessor
then to look at the faulty parts as they had a different opinion to the garage and they just said no.
They can basically just say everything is wear and tear, it must be their get out clause for every claim
They are crooks and by the looks of it many people have had the same experience
Don’t bother taking out a warrant with this company just put aside the payments you would of made towards any future repairs as this company isn’t worth the paper it’s written on!!

I had a electrical fault on my Ford focus, this company asked me to use there authorised repairers I called a few but none dealt with complex electrical faults, so they told me I had to find my own garage to have a diagnostic test, I took it to a nearby Ford main dealer and they diagnosed the fault. The hardest part of the process was to get the company and garage to get into contact with each other and authorise the repairs at an agreed cost, which eventually happened. My car was in the garage on Tuesday and I picked it up Thursday (needed a whole new power mirror). I payed £321 myself then after sending the invoice to motorway direct 5 days later they payed £237 straight into my bank. Was slightly less than I paid as you pay a £50 excess per claim and they only paid £80ph labour rate I payed £96ph and they payed half the diagnostic cost. All in all was a good experience and I'm glad I had the cover, all the phone calls I received good customer service. Just ensure you check all the terms and conditions, don't say or do the wrong thing and the process should run smoothly..

Stay well away from this company they really are the scum of the Earth the hide behind the AA the vehicle inspections are actually meaningless I never been so messed about a company you get told so many different versions by different employees management don't want to know so stay away stay well away I am writing to a few TV programs to get this company exposed on TV so everybody knows what's come they really are

Completely useless. Instead of saving me money by buying a van with warranty it cost me more.
I wasn't able to use the van until they made a decision and then they decided they are not going to help. Had to pay for diagnostics and im going to repair it myself.
Completely useless . Did great deal of damage to my business by not being able to use my van.
Vary vary disappointing. Avoid them.
5 stars guarantee?!?! Its just a joke.

Good luck trying to get through to motorway direct on the phone,they do not answer your call,I tried on 5 separate occasions and each time no one would answer my calls.

Stay away at all costs.

The claim policy is absurd, they will never pay out.

Called to even enquire and they asked what's wrong with the car ? I said brakes.

Immediately responded with brakes arnt covered. No further questions as theres different parts for brakes.

Currently a garage have my car and wont start work till MD approve or not approve of the repair. Which has so far taken 2 days. I called customer service and theg said it could take 5 days.

Its a shame that its sold under AA warranty. I hope aa are reading as this has surely stained there brand.

Would give this company less than one star if i could! AVOID this company!!! i purchased my vehicle from Car giant 8 months ago and car giant sold me the guarantee with motorway direct plc.. i took this policy out for 3 years. I went to top up my AC from a local garage but the AC was still not working after the topup the garage engineer suggested the compressor was not working. I then made my first claim, Motorway told me to take the vehicle to MOTECH garage for a diagnosis which is what was done. The garage suggested the compressor was not working. Motorway ordered the part which came in not long after. The garage fitted the compressor in my car.. it took them almost all day from (12am to 5pm) and next minute i got a call from the garage engineer saying my vehicle’s computer system has blown and the whole electrical system in my vehicle has been destroyed and ‘not even a dog should have been treated this way’ I was shocked and still devastated till today! There was a fault in the compressor part which was supplied by motorway. I was devastated. My car was a brand new vehicle although the part in the vehicle was damaged before i purchased the car from car giant therefore partially car giants fault for selling me a faulty vehicle. I questioned Motorway and asked what condition of parts they fit into a vehicle he said 'new' so i asked him why the part that was installed was refurbished. Nevertheless, i told motorway i require a hire vehicle to commute and for my vehicle to be repaired from the Citroen main dealer or my money back.
Motorway said they were not even going to be giving me a hire vehicle as it was not in the guarantee. I complained and asked for this matter to be escalated to the manager and told them i would be getting my solicitor involved . The fact was that they had destroyed my car! Finally, they agreed for a hire vehicle to be given. Its been over a week now and my car has been transferred from Mo tech garage to a citreon approved garage (which has 3* reviews!)...still no news on the repairs to my vehicle or a refund for my car. Due to give the Hire car back this sunday! I will be escalating this matter.
!!!!!!!!!!!!!!!!!!AVOID THIS COMPANY AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!

Complete and utter scam, avoid at all costs. You might as well flush your money down the toilet. As many, many reviews here state, they do not pay out and come up with completely bogus exceptions not previously advertised. Their communication is terrible as well- I waited forever for responses from them. Don’t waste your time or your money. I could not recommend them any less. Go anywhere but here.

Avoid at all costs! I was sold one of their warranties (packaged as an AA Warranty) through a used car dealership. When I had an issue, they suddenly came up with an almighty list of exclusions that were never mentioned at the time of purchase and refused to pay out. Even the garage - the one that I took the car to on their recommendation - told me that they are crooks and almost never pay out! Total waste of money and time. I can't believe a company like AA would allow themselves to be associated with them.

I've wasted countless hours speaking to various members of thier team and despite pumping over 600 pounds into thier buisness for the last couple years they payed out absolutely nothing even after speaking with a claims team leader I would strongly advise seeking cover else were this has been the most disapoining experience I've had with any company.

Really Worst company i have ever dealt with and i cannot emphasis how much you should avoid at all costs. They warranties are worthless THIS WAS A COMPLETE SCAM. Every excuse possible not to honour the warranty agreement
POINTLESS SENDING OUT Engineer to inspects Vehicles,
EVEN THE ENGINEERS DONT AGREE WITH THEM AND CALLS THEM LIARS.
They Told the garage to stripp and dismantle my vehicle without asking and now i have to cover the cost for what motorway direct requested for the garage to curry out, They will make sure they don't Honour they warranty agreement but cost money and tell you at the end claim has been rejected. I will be taken them to court, I have excellent solicitor who will be investigating them.... and take them to court as no win no fee basics.
My car is been in the garage now 7 weeks the longer my car is the garage the bigger the bill will be for motorway direct.

THIS COMPANY IS A COWBOYS

DO NOT USE THIS COMPANY .... they take absolutely ages to answer the phone . They then use every excuse to get out of the claim .Also they say you have to use their approved garages too as they only cover a certain labour charge . ABSOLUTE JOKE . Save your money people .

Do Not Pay OUT. Tried to claim for my Merc, the issue was Turbo, charger unit, spilt in the air pipe, gasket, battery were all out, So made a claim as I have an executive cover, I was advised at the time of cover taken it was the highest and I was fully covered. But today I am told the cover is a 3rd party cover and the highest for my car. The claim then got refused. So I cancelled my policy, In my opinion, this seems to be those insurance companies that take your money and then refuse to pay out when you have an issue. Also when making a claim the call took 20mins and then another 10mins to cancel the policy ridiculous. I found this under AA warranty online. I would advise anyone who wants a good insurance company to look after them to go elsewhere this is a poor company to insure your car with. If you do go ahead and insure with them, then you have been warned.

A wonderful experience and great customer support, particularly from Justin.

My bill was£275 for a coolant split tank, only getting £112 from motorway direct. What's the point in having warranty if you can't claim full amount

Getting through on the phone sometimes an issue. Reliance on garages contacting Motorwaydirect before work completed and the customer often acting as a go between can be frustrating. Would help if Motorwaydirect would phone out to garages. Otherwise a reasonable service this time

Super helpful and friendly staff - Very efficiently dealt and explained.