Motorwise Reviews 4,902

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 936 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being easy, straightforward, and efficient from start to finish. Many people highlight the helpfulness and friendliness of the staff, from those arranging collections to the drivers themselves. Reviewers also frequently mention receiving a good price for their vehicles and that payments are processed promptly, often within 24 hours or the next day. However, some customers also noted issues with payment deductions for missing parts, which they felt were unfairly applied or not communicated clearly. A few other people also felt that there were delays in car collection or that the company refused to collect a vehicle after a cancellation.

What people talk about most

Service

Customers had positive experiences with service, praising its ease of use, efficiency, and reliability. Many... See more

Staff

Consumers consistently report positive interactions with staff. Many reviewers highlight the helpfulness,... See more

Payment

Clients share positive opinions on payment, frequently highlighting its speed and reliability. Many customers... See more

Price

Users describe positive interactions with price, often receiving fair and competitive offers for their... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication. We got the amount that they initially stated, promptly. Of course we told them the truth about the state of the car, so there would be no need to change the price. Overall,... See more

Company replied

Rated 5 out of 5 stars

Such an easy, straightforward process from start to finish. Kept updated throughout and communication was great the whole way through. The person who called to arrange everything was very helpful, and... See more

Company replied

Rated 5 out of 5 stars

Really impressed - I received a prompt response to initial enquiry and my car was collected a couple of days later by Paul who was courtious and polite. The payment was credited intomy account two day... See more

Company replied

Rated 5 out of 5 stars

I needed to scrap my car. Following an MOT, it was going to cost too much to fix. Motorwise were incredibly easy to deal with - a quick price, quick connection to collection people who, in turn, were... See more

Company replied


Company details

  1. Auto Wrecker

About Motorwise

Written by the company

Motorwise Logo

Motorwise is one of the U.K.’s top scrap and salvage vehicle recycling brokers. Since 2012, we've earned a reputation for being reliable and trustworthy, delivering the highest standard of service delivery to tens of thousands of customers every year.

Why Choose Motorwise?

1. Leading Broker: One of the largest in the UK, trusted since 2012.

2. Licensed & Compliant: We are fully licensed by the Environment Agency.

3. Trusted Partners: To ensure legal, efficient and eco-friendly vehicle disposal, we only work with professional & licensed Authorized Treatment Facilities.

4. Competitive Prices: We offer best prices for your scrap or salvage vehicles.

5. Instant Quotes: Get an instant, no-obligation quote online.

6. Easy Process: Free, fast and convenient vehicle collection arrangements.

7. Customer Focus: Your satisfaction is our priority.

8. Accessible Support: Reach us via phone, email, live chat, or social media.

Our Service

Our user-friendly website lets you get an instant quote by entering your vehicle registration and collection postcode. We ensure a seamless, efficient experience, providing the best prices from our buyers. Our online acceptance form makes arranging vehicle collection quick and easy from any location.

Motorwise is committed to delivering fast, courteous, and legal disposal services, making us the go-to choice for vehicle disposal in the UK.


GET A QUOTE OUR REVIEWS

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very easy to use

Very easy to use. Customer services very helpful and informative. Left my keys in a safe place and car was picked up on time, money in my account that day. Would definitely recommend this company. Also after researching a few different companies, they offered me the best price.

February 18, 2026
Motorwise logo

Reply from Motorwise

We appreciate your 5-star review! It was our pleasure to assist with your scrap car collection needs.

Rated 5 out of 5 stars

Rang them up agreed a price driver rang…

Rang them up agreed a price driver rang that night arrived next morning loaded up and took car money in bank good transaction

March 13, 2026
Motorwise logo

Reply from Motorwise

We're grateful for your 5-star feedback and that our scrap car collection service met your expectations.

Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with motorwise. Collect my old car and paid on time .

March 10, 2026
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Reply from Motorwise

Thank you for the 5-star rating! We're pleased to know you were satisfied with our scrap car collection service.

Rated 5 out of 5 stars

Fast

Fast, efficient and reliable

March 5, 2026
Motorwise logo

Reply from Motorwise

Thank you for letting us assist you with your scrap car collection needs.

Rated 5 out of 5 stars

Reliable and quick service

Reliable and quick service. Payment on the day as advertised.

March 13, 2026
Motorwise logo

Reply from Motorwise

Your 5-star rating and positive feedback is appreciated. Thank you for choosing our scrap car collection service.

Rated 5 out of 5 stars

Their customer service is top notch

Their customer service is top notch.
Very prompt, fast and reliable .

March 11, 2026
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Reply from Motorwise

Your positive feedback and 5-star rating is really appreciated. Thanks for choosing us for your scrap car collection needs.

Rated 5 out of 5 stars

Very good and friendly stuff and…

Very good and friendly stuff and costumer service

March 2, 2026
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Reply from Motorwise

We appreciate your 5-star review and kind words! It was a pleasure providing you with our scrap car collection service.

Rated 1 out of 5 stars

£7 for a car :)

Offered £7 for a 2009 VW convertible.

March 24, 2026
Unprompted review
Motorwise logo

Reply from Motorwise

We appreciate you were disappointed with the quote provided and we are happy to offer an explanation.
The value we offer is calculated automatically based on the vehicle details and the availability of buyers in your specific area. Though Motorwise can provide highly competitive quotes across most of the UK, there are a small number of areas where regrettably we currently only have access to salvage buyers rather than dedicated scrap car collectors. This will unfortunately result in significantly lower quotes being generated.
There is absolutely no obligation to accept any quote we provide, and we would not expect a customer to accept such a low quote. We do understand how the figure may have seemed surprising, and we’re sorry we didn’t have the opportunity to explain this to you before your review.

Rated 5 out of 5 stars

The process was extremely efficient…

The process was extremely efficient from beginning to end. The technician who picked up our car was excellent, super professional and managed to manoeuvre the car safely and expertly in quite a tight spot.

March 13, 2026
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Reply from Motorwise

Thank you for the 5-star review! We're pleased to have provided a smooth scrap car collection service for you!

Rated 5 out of 5 stars

Quality service from start to finish

Simple to book.
Car breakers contacted me within 48 hours to arrange collection.
Collection done in a very professional manner.
Money received within 24hours of collection.

March 17, 2026
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Reply from Motorwise

We appreciate your 5-star review! It was our pleasure to assist with your scrap car collection needs.

Rated 1 out of 5 stars

This company is a scam

This company is a scam. Beware!!! My 2023 transit van transmission went out and I was given this company because of the good standing with others. I bought the transmission for $1950 US dollars on February 27th,2026. The guy Mitch told me that it would take 10-15 days to ship(this transmission was coming from AZ to Utah) well, 30 days went by and long behold the company stop taking calls and and or scammed me out of money. The number given was 602-507-9101 Frank was his name . And to the day we have not received the transmission or heard back from Frank or William. Buyer be ware!!!!

UPDATE:

Then your company need to investigate because all of your information was given to me and my husband for payment. We have started our own investigation with our cc company as well. It takes 60 days to complete the process.

February 26, 2026
Unprompted review
Motorwise logo

Reply from Motorwise

May we respectfully request you remove this review as it is evident from the comments that you have mistaken our Company with another business. We operate the website www.motorwise.com and we solely deal with supplying offered quotes to sellers of scrap and salvage vehicles. We do not and never have transacted the sale of car parts. Please check again the business name of the Company you transacted with for the transmission and remove this post please.

UPDATE - We reiterate that you have not dealt with our Company. As you have engaged with your Credit Card services, they will no doubt assist you to establish who you made payment to, but it was not our Company.

Rated 3 out of 5 stars

They came for three cars but one of…

They came for three cars but one of their vehicles broke down so they only took one car. They paid for three so ok there but three weeks later and they haven't returned for the other two cars yet otherwise it would have been five stars. good price, nice people

March 1, 2026
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Reply from Motorwise

Thank you for your helpful review. We are sorry for the issues you encountered on the day of collection. Now that we are aware of this situation, we will contact the assigned recycling centre to ask them to contact you immediately to collect the remaining 2 vehicles. If you continue to experience any issues with the collection, please contact our Customer Service Team in the first instance so we may assist. Many thanks.

Rated 5 out of 5 stars

Great overall service

Quick response and very happy with quote.
Easy to arrange pick up of car.
Professional and efficient on the day of car pick up.
Payment received a few days after car pick up.

March 2, 2026
Motorwise logo

Reply from Motorwise

We appreciate your 5-star review! It was our pleasure to assist with your scrap car collection needs.

Rated 5 out of 5 stars

Hassle free arrangements to pick car…

Hassle free arrangements to pick car up.
Turned up on time
Money in the bank next day

March 9, 2026
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Reply from Motorwise

Thank you for choosing our scrap car collection service, and we're pleased you had a positive experience.

Rated 5 out of 5 stars

All Good

Turned up on time, removed car with minimum of fuss, correct paperwork. All good.

March 10, 2026
Motorwise logo

Reply from Motorwise

We're grateful for your 5-star feedback and that our scrap car collection service met your expectations.

Rated 5 out of 5 stars

honesty making the process easy and…

honesty making the process easy and simple and caring thank you motorwise

March 10, 2026
Motorwise logo

Reply from Motorwise

Thank you for the 5-star rating! We're pleased to know you were satisfied with our scrap car collection service.

Rated 5 out of 5 stars

Excellent

Quick and easy. Vehicle was picked up at the time and date as arranged. Received payment the same day.

March 10, 2026
Motorwise logo

Reply from Motorwise

We're delighted to receive your 5-star review! Thank you for choosing our scrap car collection service, and we're pleased we could meet your needs.

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