Really good customer service before and after care, Really good line up of products , highly recommend this seller
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"🚚 Had an amazing experience with LIGHTDALE TRADING 🏆 Bought a top-notch van that fitted my needs perfectly. Sales team was super helpful, transparent about pricing, and made the whole process s... See more
We recently purchased a Ford Focus from Motovans in Harrow. Everything went really smoothly and Dawson was extremely helpful and organised with all the paperwork. He agreed to get the car serviced and... See more
I recently dealt with Motovans, purchasing a vehicle through their site motovans.co.uk. Initially, everything seemed promising with quick and friendly service. The team was very knowledgeable and prov... See more
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Company details
Written by the company
Motovans 15 Years of Excellence in selling commercial vehicles.
Contact info
111a Headstone Road, HA1 1PG, Harrow, United Kingdom
- 07939 544698
- juliomaloney@gmail.com
- motovans.co.uk
4.7
Excellent
121 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I bought ford transit van from motovan…
I bought ford transit van from motovan , i found lots of problem including engine/ electrical/big gap on doors,
it wasn't even serviced , at the time of purchase i was told service history will be provided , but they did not
provide me with service history at all .later i find out that this van was right of and repaired defectively and
by asking them to sort out the issue they did not do anything , they even didn't change timing belt , i am
suffering as a result of lie by this seller am sad and disappointed , don't trust motovan and don't buy from them . hussain firouzian
April 21, 2022
Unprompted review
Reply from Motovans
Hi Hussain, thank you for leaving a review. I’m sorry you feel that you have had a disappointing experience with us, and it’s not in line with what you were expecting. It is important to remember the events as follows, your vehicle was purchased in April 2022 and your warranty period was from April – October 2022.
As mentioned before to you, all our vans have a thorough history check, a full service carried out and we do not buy any vehicles that are given a category (A, B, S (C) & N (D)), as these vehicles are not up to our standard, your vehicle was no exception to this. To clarify what has been mentioned to you prior, we never promised at any point a full-service history with this particular vehicle.
To reference your review, at the point of sale a policy pack was provided to you detailing the warranty procedure. Our records show that neither us or the warranty company had been informed of electrical or engine issues you say you experienced, and we believe this was written in error.
You also mention the timing belt wasn’t changed. Under your warranty companies’ specifications, (and highlighted to you at the point of sale), the timing belt is a ware and tare item in which it is the responsibility of the vehicle owner to replace when necessary.
To reference the driver door body gap issue, you highlighted this issue to us in May, expressed you would like it repaired ‘ASAP’, in which we accommodated you with numerous dates of which you cancelled throughout a 6-month period.
After canceling your first two appointments, in which the vehicles warranty period was coming to an end, we mentioned it would be helpful if you were able to attend the next agreed appointment; your third appointment. We value our customers time and hope that customers return the same decency, we have accommodated you tremendously throughout missing appointments which cost us our time and money but also the other customers who also could have used that appointment slot.
After canceling your second appointment, you then agreed to bring us the van in January 2023, 3 months after the warranty period ended. Of which you brought the van one day later than agreed, delivering the vehicle to our dealership, which does not have any repair facilities which you were aware of, as you agreed to drop the van off at the repair center.
We repaired the driver’s door gap to ford’s specifications, and you were not happy with this as you mentioned the gap was still too big for your preference as your concern was the risk of someone being able to pry the door through the gap. We mentioned that this is not something we can change as it is the design of the van and for you to consult a van security company for any security preventions.
We have records that show the conditions of your van before and after the repair.
We are happy to discuss this further with you.
Please feel free to get in contact with us with the contact number you have.
Great customer service!
Bought a small automatic car for my mom from Motorvans. Staff we all excellent, polite and accommodating. Very rarely I feel like I can trust a car salesman but definitely felt reassured with these guys.
January 28, 2023
Unprompted review
Reply from Motovans
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.” “Thank you so much for taking the time to leave us a rating.
Very professional service and honest…
Very professional service and honest dealers.
December 8, 2022
Unprompted review
Reply from Motovans
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.” “Thank you so much for taking the time to leave us a rating.
A super company
A super company
Serious and honest from all points of view
I purchased a car and I am very pleased
November 15, 2022
Unprompted review
Reply from Motovans
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.” “Thank you so much for taking the time to leave us a rating.
Very good service
Very good service, patiently answering all questions, very professional with Mr Dawson👍👍👍
Thank you so much
October 26, 2022
Unprompted review
Reply from Motovans
Thank you for your feed back
The customer service was really good…
The customer service was really good and i recommend everyone to come here and visit as they are very friendly and reasonable with their prices. Would definitely go again.
October 1, 2022
Unprompted review
Reply from Motovans
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.” “Thank you so much for taking the time to leave us a rating.
2011 Nissan micra
I bought an imported 2011 Nissan micra from Motovans and am very satisfied with both the car and the service. While there was a bit of a hiccup with the communication with the messaging (via Facebook marketplace), Dawson and Nirosh at the Harrow and Bedford branch were helpful and accommodating. I would definitely recommend but would suggest you call the branch directly.
October 25, 2022
Unprompted review
Reply from Motovans
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.” “Thank you so much for taking the time to leave us a rating.
2017 lwb transit
From day one the staff were polite and helpful, promises were made and fulfilled, delivery was arranged.the van arrived earlier than expected,my experience was positive in every way
October 21, 2022
Unprompted review
Reply from Motovans
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.” “Thank you so much for taking the time to leave us a rating.
Bought and picked up my mums car from…
Bought and picked up my mums car from this place, they helped me sort out my tax and insurance and roadside cover before I left. Let do a test drive aswell. In and out within an hour. Would definitely recommend.
October 4, 2022
Unprompted review
Reply from Motovans
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.” “Thank you so much for taking the time to leave us a rating.
Great experience
We bought a car from Alan at Motovans this weekend. We found Alan helpful and knowledgeable about the cars. We would recommend to friends and family to go to Alan 1st when choosing their next car.
October 1, 2022
Unprompted review
Reply from Motovans
Thank you...
Highly recommended!
We purchased a Nissan Micra from Motovans and are very pleased with it. We received great service and would recommend them to other potential buys.
Highly Recommended!
September 20, 2022
Unprompted review
Reply from Motovans
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.” “Thank you so much for taking the time to leave us a rating.
Highly recommend this company
Highly recommend this company, Dawson was very helpful and professional in arranging the purchase and transport of the van and I’m very happy with it.
September 13, 2022
Unprompted review
Reply from Motovans
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.” “Thank you so much for taking the time to leave us a rating.
Dawson at Motovan’s has helped from day…
Dawson at Motovan’s has helped from day one and continues to help now. Great vans, staff and mechanic ! Highly recommend!
Thanks again
May 7, 2022
Unprompted review
Reply from Motovans
Glad to know that our team fulfilled your expectations. Your feedback is valuable to us.
Excellent
Just bought a van from these guys. The service was excellent and very professional I will definitely use again.
March 30, 2022
Unprompted review
Reply from Motovans
Thank you ...
Very well service and kind people…
Very well service and kind people there. Thanks to Dawson from Harrow
March 24, 2022
Unprompted review
Reply from Motovans
Thank you
Excellent service
Excellent service. Very friendly and enthusiastic staff. Highly recommend to make purchases.
March 14, 2022
Unprompted review
Reply from Motovans
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.” “Thank you so much for taking the time to leave us a rating.
Would Highly recommend This company
Would Highly recommend This company
Recently Purchased a van from them great Customer service
Always go that little bit extra to find the right van for you five star service
January 28, 2022
Unprompted review
Reply from Motovans
Thank you for your feed back
The best place to buy a van
This was my first time buying a van and I had been to a number of dealers before but never received the same level of service and attention as I did with MotoVans. Its a very tight yard and I almost missed it driving past but what they lack in size they make up for in the level of support and customer service they provide. I had raised a request on CarGurus and spoke to a really great guy called Dawson, he called me back promptly and from the first call made sure I was kept up to date with new vans and went out of his way to help me. I was a demanding customer but he was always cheerful and alerted me whenever a new vehicle arrived that met my requirements.
Could not recommend more highly.
January 21, 2022
Unprompted review
Reply from Motovans
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.” “Thank you so much for taking the time to leave us a rating.
Best vehicle purchasing experience ever…
Amazing experience staff are super friendly and informative. Everything went through really quick all my questions were answered this has to be the most stress free vehicle purchase I’ve ever made!
Highly recommend for anyone looking to buy a van!
January 8, 2022
Unprompted review
Reply from Motovans
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.” “Thank you so much for taking the time to leave us a rating.
I bought a delivery van with them and…
I bought a delivery van with them and very happy.
August 19, 2021
Unprompted review
Reply from Motovans
Thank you for your review!
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