Motowales Reviews 

211
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and expertise in handling installations and providing advice. Many found the ordering process easy and appreciated the clear communication throughout. People were very satisfied with the quality of the products, noting items were well-packed and met expectations. The delivery service also received high marks, with many consumers experiencing fast dispatch and quick, efficient delivery, often within 24 hours. Reviewers frequently recommend the company for its overall positive experience.

What people talk about most

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the overall... See more

Product

Reviewers mention positive feedback about product quality, with many expressing satisfaction with their... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the promptness and speed of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendly, professional, and... See more

Order

People report positive experiences with order, highlighting the ease of online ordering and the smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time of using Motowales and given I was spending a significant amount of money I was apprehensive. However all was well and my purchase was absolutely fine. Good communication and items (pannier... See more

Rated 5 out of 5 stars

I attended the Ceredigion ERS Scheme on Friday, and was paired with Roger. The day was great with clear information in the morning classroom session and great learning tips during the afternoon ride.... See more

Rated 5 out of 5 stars

Easy to order online. One of the items wasn’t in stock at the time of ordering (nor anywhere else, so not Motowale’s fault) but I was kept informed about progress. I was given the option to have par... See more

Rated 5 out of 5 stars

Just completed a 4 day tour of Southern Ireland with MotoWales and can only recommend Roger and his team for a superb event nothing was to much trouble. The routes were modified to suit the weather a... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

MotoWales provide Denali lighting and accessories for your motorcycle. Advanced Rider Training, Rider Development and tours available. MotoWales a 2 and 4 wheel enthusiastic business based in south Wales specialising in adventure products for all vehicles and post-training for Motorcyclists.


Contact info

4.8

Excellent

TrustScore 5 out of 5

211 reviews

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4.8

All reviews

(211)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products and amazing delivery speed

The service from these guys is top notch. Super quick dispatches and 24 hour deliveries which is amazing. I’d nearly always opt to pay for 24 hour delivery for bike parts but nowhere really offers that service. They also stock parts that not all places do. I was after the Denali d7 pro lights and unlike other websites motowales’ makes it so easy to select what you need for your bike. I’ll likely always turn to these guys in the future

January 30, 2026
Rated 5 out of 5 stars

Nice people to deal with

Nice people to deal with, kept me informed, as what i wanted was out of stock but due in a few days, bought apduro panniers off them, they arrived as advised and are good quality, would recomend both moto wales and apduro

January 20, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. I ordered some Apduro pannier frames online from Motowales and then after talking to them by phone, I changed my order for 2no Apduro panniers. Motowales credited the original amount paid without any complaint and the panniers themselves arrived a few days later. I havent been able to test them yet on a tour but they look to be good quality

January 16, 2026
Rated 5 out of 5 stars

Very Good Service

A very good experience dealing with Roger, very professional, answered all my emails promptly and was able to give me the information that I wanted. Good communication at all times. I will happily use Motowales again.

December 3, 2025
Rated 5 out of 5 stars

cordless pump

product turned up on time
product turned out to be faulty
sent it back
new one sent out straight away
top service 5 stars

November 25, 2025

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