First time of using Motowales and given I was spending a significant amount of money I was apprehensive. However all was well and my purchase was absolutely fine. Good communication and items (pannier... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I attended the Ceredigion ERS Scheme on Friday, and was paired with Roger. The day was great with clear information in the morning classroom session and great learning tips during the afternoon ride.... See more
Easy to order online. One of the items wasn’t in stock at the time of ordering (nor anywhere else, so not Motowale’s fault) but I was kept informed about progress. I was given the option to have par... See more
Just completed a 4 day tour of Southern Ireland with MotoWales and can only recommend Roger and his team for a superb event nothing was to much trouble. The routes were modified to suit the weather a... See more
Company details
Written by the company
MotoWales provide Denali lighting and accessories for your motorcycle. Advanced Rider Training, Rider Development and tours available. MotoWales a 2 and 4 wheel enthusiastic business based in south Wales specialising in adventure products for all vehicles and post-training for Motorcyclists.
Contact info
Unit 5 (MotoWales), SA18 3EZ, Ammanmford, United Kingdom
- Ask@motowales.co.uk
- motowales.co.uk
4.8
Excellent
212 reviews
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Quick turnaround initially
Quick turnaround initially
Very good communication and advise.
Felt they actually cared about you.
Top marks.
December 9, 2024
Reply from Motowales
Thank you Garry, we care a lot our customers...and thats why we have opened a coffee bar too #FU3LTANK. Many thanks for your feedback.
Iwas look for denali yellow D3 hybrid…
Iwas look for denali yellow D3 hybrid lens, found motowales best priced offer
December 2, 2024
Reply from Motowales
Thank you for your feedback, our pricing is realistic, no gimmicksor tricks....just simple :). Thank you once again.
Reply from Motowales
Thank you for your feedback, we choose our delivery partners very carefully as they also represent us too. Thank you once again.
Had a great time with Roger on the bikes
Had a great time with Roger on the bikes. He really helped me understand that safety is the priority when riding. I enjoyed the day out riding and would definitely join him again. Thanks Roger.
December 1, 2024
Unprompted review
Reply from Motowales
Thank you, we will share with Roger and glad you had a great time.
Absolutely rubbish
Slow to send things and impossible to get in touch with them, they never answer the phone and you leave messages and no one gets back….. don’t bother with them.
November 25, 2024
Reply from Motowales
Good morning Simon,
Thank you for your feedback, although disappointed it's a 1 star based on your experience trying to communicate with us.
I'm shocked to hear about your experience, and this is the first time we have become aware of it. I have reviewed our communication channels (website, emails, and social media) and could not find any correspondence from you, apart from your original order.
I want to confirm that your order was dispatched according to our terms and conditions, and I believe it reached you within 72 hours of when you placed it.
While we are not perfect and we may not be as large as some others, I believe we are improving thanks to your continued support and feedback.
Please email ask@motowales.co.uk with your order details and clearly state your grievance so that we can resolve this matter (I have emailed this to you (email based on order (is this correct?) today (Saturday 30th November 2024)).
Thank you once again for sharing your feedback. I look forward to hearing from you soon.
Kind regards,
Roger
MotoWales
Excellent customer service experience
Excellent customer service experience. Fast delivery with clear instructions
November 19, 2024
Reply from Motowales
Thank you for your feedback, much appreciated and please reach out if you require any further assistance.
Informative and well structured
Excellent, enjoyable, rewarding few hours riding some familiar and new roads. Feedback was thought provoking with ample opportunity to put new techniques into practice.
Roger inspires confidence and has a way of making the customer feel important and that he/she can offer constructive input.
All in all I learnt and practiced a method that will improve my real-world riding.
November 3, 2024
Unprompted review
Reply from Motowales
Thank you Had, really glad you enjoyed and found this instruction and session rewarding.
Keep in touch and see you in our coffee bar soon ;) .
Safe Rider Course
Great day spent with a knowledgeable instructor. Learned a lot in both the classroom and out on the road and all part of the Ceredigion safe rider scheme. Thanks again Roger.
October 30, 2024
Unprompted review
Excellent motorcycle instructor
Excellent motorcycle instructor, really knows his stuff, I feel that I'll be a much better rider after participating in the Ceredigion enhanced rider scheme.
October 30, 2024
Unprompted review
I ordered the wrong diagnostic tool
I ordered the wrong diagnostic tool - Motowales were very quick to replace with the correct one without fuss!
September 27, 2024
Reply from Motowales
Thank you for your feedback and we're here to help :) .
Great availability and speedy delivery…
Great availability and speedy delivery along with competitive pricing.
September 4, 2024
Meep, meep to sound bomb
Roger fitted a Denali horn to my Forza 750 as existing horn was feeble
He did in in a very professional manner and put all the bits back together
I am delighted with the new horn
August 23, 2024
Top Tutor for enhanced riding
Took the opportunity to take an Enhanced Rider course with Roger, a must for any rider wanting to improve their riding skills and road safety. Roger provided excellent feedback and explanation of the system of motorcycle control. Would totally recommend this or even more advanced riding that Roger provides. Many thanks
August 3, 2024
Unprompted review
All as shouls
July 18, 2024
Reply from Motowales
Thank you Kevin, can we ask why only 4 starts please, how can we improve? We believe your order was paid and shipped the same day, and received the following day. Grateful to understand how we can improve please.
Great set of lights and horn fitted
Great set of lights and horn fitted, staff excellent, thorough pre handover given
June 27, 2024
Reply from Motowales
Thank you Ian, a great customer, let us know when you are passing.
Great service and communication will be…
Great service and communication will be using again. Thankyou!
July 3, 2024
Reply from Motowales
Thank you CrazyLegs On a Bike.
I really appreciated the opportunity to…
I really appreciated the opportunity to attend the Dragon enhanced Rider course today with Roger.
The session was everything I had looked for.
Roger took the time to talk and help me complete to the session.
I would recommend Motowales to anyone looking wanting to do the Dragon Rider course.
Thank you again Roger really top guy
July 7, 2024
Unprompted review
Reply from Motowales
Thank you Mr Kendrick, feedback passed back to Roger. Safe travels.
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