Mountain Crest Gardens Reviews 2,832

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the plants, often describing them as healthy, beautiful, and thriving upon arrival. Many people appreciate the careful packaging, which ensures the plants reach their destination in excellent condition, even during challenging weather. The ordering process is frequently highlighted as a positive experience, with many consumers expressing satisfaction and a desire to order again. However, some customers also noted issues with delivery, with plants arriving later than expected or in a damaged state. A few people mentioned receiving plants that did not match website descriptions or had issues like mealy bugs or poor root systems. There were also occasional concerns about the variety of plants received and the condition of the soil upon arrival.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the beautiful, healthy... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent packaging, noting that... See more

Order

People report positive experiences with their orders. Many customers express satisfaction and intend to order... See more

Delivery service

Consumers find delivery service to be ambiguous. While some reviewers praise fast shipping and good postage,... See more

Based on these reviews

Rated 5 out of 5 stars

This was my first (but not my last) purchase of houseplants. Being retired and no longer driving, it is difficult to find "new" plants. I received 2 small (almost tiny) pots of a mlticolor succulent... See more

Rated 5 out of 5 stars

Despite the intense heatwave here in central California, 8 plants that I ordered arrived in good condition via USPS. They were potted and watered thoroughly with great result, and seem to be thriving.... See more

Rated 5 out of 5 stars

Plant was well packaged and arrived in excellent condition. I love ALL my plants I've ordered from Mountain Crest Gardens. I'll be ordering from them again!

Rated 5 out of 5 stars

ordering from you has always been a positive experience. you have answered any questions I had. to be honest I rather order from you than going to local places in the area where I live.


Company details

  1. Plant Nursery
  2. Furniture Store

Information provided by various external sources

We ship year-round to all 50 states. Large variety of named succulent plants available: Sempervivum, Sedum, Echeveria, Crassula, Senecio, Tillandsia, Kalanchoe, Haworthia, and affordable bulk trays.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Disappointed

The plants I received didn’t look anything like the pictures on the website. I’m so disappointed as they were a birthday gift for my daughter.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

All good with the order

All good with the order. They just need to make sure that at the time of shipment the plants and substrate are not wet to prevent rot.
Although the pachyphytum I bought arrived with many fallen leaves and rotted, the plant itself arrived quite well. The other plants arrived in perfect condition.
Thank you

March 21, 2026
Unprompted review
Rated 4 out of 5 stars

Plants are great .packaging or post…

Plants are great .packaging or post office delivery not so great. Serious loss of soil in all pots except the one wrapped in its own paper cone. After unpacking and trying to capture most, but not all of the lost soil from the box bottom, replanting, watering, my plants looked ok. But, it was a mess.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Best succulents ever purchased

By far the best nursery I have ever purchased from. Not only were the succulents well packed , all on sale and very great size for a 2 in. pot. They looked exactly as pictured on website. Will definitely be using Mountain Crest Gardens again and telling friends about my experience.

November 23, 2025
Unprompted review
Rated 3 out of 5 stars

50 bulk pack

While 30 of the 50 shipped well and looked great upon arrival, there were 10 that did not ship well and were not as beautiful or full. While, I would have loved a replacement for our anniversary and connecting with customer service, getting a replacement would not have arrived in time due to the lapse in communication via text and submission request to provide pictures. I wish I could have selected the ones I wanted based on availability. Overall, it was a great value in comparison to what box stores are charging per plant.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality!!

It was my first time ordering and I was blown away at the size and quality of my succulents and cacti! I will definitely be ordering again.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLENCE

I could not be happier with the plants I received. The packaging was exceptional and every plant was lovely and healthy and ready for their new home. I will certainly keep Mountain Crest Gardens on my list of places to purchase from in the future.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Sorry for the delay in responding

Sorry for the delay in responding. I want to commend you for the condition of the plants. Mailing is always dicey, but these plants had a great root system, and that makes all the difference!

August 12, 2025
Unprompted review
Rated 3 out of 5 stars

Disappointed…

When I received the three plants and opened the package 75% of the plant stems were brown; also one plant only had two stems. Very disappointed.

August 6, 2025
Unprompted review
Rated 4 out of 5 stars

Beautiful succulents!

The succulents I received were beautiful, only two were damaged after their long journey. So far they are doing well in their new home. The directions that were provided for planting and care were great! Only wish there had been a bit more variety in the plants I got but they are very healthy looking.

July 29, 2025
Unprompted review

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