Mountain Hardwear Reviews 35

Order 221669377. I ordered directly from the company to try to support them. Product was delivered, then taken by the same delivery company. According to my security footage there seemed to be some discrepancy. Mountain hardware customer service said that because I have footage of it being taken (even by the same company), it's considered a theft, and that I am on my own. That's it.

I purchased a hoodie from them online, then had to return it because it was not quite what I wanted. The customer service was appalling. Had to phone them to initiate a return. The woman on the phone never told me it would not be fully refunded. Buried in the middle of the return label was notification that $6 would be deducted from the return. Then they deducted almost $15 from the return! I phoned them again to try to fix it, and they refused to do so. Admitted that they should have told me upfront, and also that the refund amount was in error, but both the front line customer service rep and the manager I asked to speak to could not / refused to do anything. I will never purchase directly from them again. I cannot comment on the quality of the product, and it might be fine to purchase through another seller that has better customer support.

BEWARE UK WEBSITE IS CRIMINAL FRAUD

There are more than one MHW websites pretending to be real but they are not genuine and you will lose your money, apparently. MHW USA were informed months ago and either cannot be bothered to do anything or cannot actually have them shut down. Be careful out there!

Orderd pair of chockstone walking pants. Delivered to incorrect address. Made no attempt to resolve this issue for me, so I have now lost £50 for pants I never received. Awful company, terrible customer service. Avoid.

My recent multi-hundred dollar order placed through Mountain Hardware website was never delivered. When I contacted Mountain Hardware, I was told that I had to file a claim with UPS and it could take up to 2 weeks to be resolved. This is entirely unacceptable and a very poor customer service offering. Mountain Hardware AND UPS get to keep their money, but I, as the buyer, am stuck with nothing. I have paid several hundred dollars and have received zero product with no guarantee that I ever will get my product or see my money again should UPS decide to deny my claim. This is a repulsive and predatory business practices.

Great companies, honor their agreement with the customer first, then go fight it out with the shipper. THAT is true customer service and I will always support companies who truly do right by their customer. I'm disappointed that Mountain Hardware doesn't care about their customers like they should. In this day and age when I can generally ONLY get goods via a website because most stores don't stock the items or the sizes I need, companies need to update their policies and work out their agreements with their shipping partners to guarantee delivery rather than force customers to shoulder the expense of failed deliveries.

Unless this is resolved by Mountain Hardware so that I have either the product I ordered or my money back, I will not be buying their product in the future.

I bought a -20 sleeping bag on a deal and it came promptly and seemed in good condition, tracking was easy, would recommend this company

Fantastic price on sale items, delivered within 24hrs during Christmas: amazing

Over priced poor build quality
Ghost whisperer 2

Go to decathlon and buy their version far better

Their automated address changed what I entered and there is no final review screen before purchasing, so the shipping address was incorrect. I contacted them to cancel my order immediately and they refused to do so because their orders "process quite quickly" despite the payment still pending. They also could not fix my shipping address. Horrible experience.